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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I've been a customer for years and I've always been really happy with every single pair I've purchased.
The nose pieces could use some deburring. I noticed they cut into my nose when I would push up on them.
The US mail was a longer wait than I expected and I spoke with customer service, and they were helpful
Eyebuydirect has a variety of glasses that are not only cheap but fast! I'll continue to buy from here as they're reliable and always providing new and stylish glasses.
My previous experience was fine. I just wish there were more rimless options this time.
I will never buy glasses anywhere else now. I have been pleased with everything I have ordered and the one order I didn't love they sent me a return label and a full refund immediately. They make it so easy!
I have been pleased with all of my glasses I have received from EyeBuyDirect. Good quality for a great price.
This is a great way to buy quality glasses for a great price. I love that they have a wide range of options when it comes to price and style
I love the glasses I have ordered and came back to order more!
I simply uploaded my prescription and picked my favorite frames. The best part was that I was able to use my HSA card to pay!
This site is so much better than pay for over priced frames and lenses at the stores!
Live Chat was helpful in getting the right selection of glasses. I hope they fit better.
I have not yet received my sunglasses, but ordering was easy.
I went to verify that my RX I ordered was incorrect. I understand that when I ordered an express delivery that is not possible to update my RX and correct my mistake. When I contacted customer service, they charged me an extra $20 to void my order and to fix the RX. I would suggest having a notification that pops up re verifying the RX. That would have saved me $20 and I would have given a 5 Star rating. Thank You
Very easy to order. I do wish you could get the progressives faster though.
I love the ease of navigation on the website and the easy flow of the process. The selection is great and prices amazing. The rest of my family trusts eyebuydirect and buys their glasses from them!
The shipping take time to get to you. Glasses break easy. I bought 6 pair total about 1100 bucks. 2 months later 3 pair and they were the cheapest pair.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members