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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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To my surprise the process was very easy and straight forward. Prices were great. Just waiting now to see quality and final product.
Codes need to explained better. Might order more later, but just got the one pair now. Will see how that goes.
Im a huge fan of Eye Buy direct. I receive so many compliments on my glasses, and constantly refer people to your site. The pricing is super affordable. This allows me to change up my looks, and when I walk in a room I can provide the wow factor. Thank you!
Love the UI of this website and how the checkout process is super easy except when they have major holiday sales. Either way it still deserves a 5 star. This is my 4th time ordering.
I loved that even though I was ordering glasses online that I can still see how they look on my face! And that I can get the prescription lenses that I need!
I found very easy purchase from your website, and the glasses are so much cheaper that what I would have purchased from my doctor's office. And the styles are totally perfect!
Glasses were good
Solid frame
Easy to buy
Cheap price for quality of glasses
Cool frames
Easy when it comes to the prescription
Please add more pictures of glasses on people. It would be helpful when trying to compare glasses. Also the glasses hardcase is very useful, would be better if cloth was included too
I loved the selection, price, and ease of shopping. It took me a few days to pull the trigger on my glasses, but I'm glad to know there's a return policy just in case I have a change of heart. Would recommend to friends and family
I am looking forward to receiving my glasses! My daughter ordered a pair and she loves them, especially for the price she paid. Hopefully I will be as happy as she is with her purchase. I do have to say however the BOGO really is not true. It is ONLY the frames your getting free.
Needed cheap glasses to get me through Lasik prep. Took 3 weeks from start to finish. Was not communicated at all. Ordered one Tuesday. Called a week later and said it would get shipped Weds. Weds turned into Friday. Person Monday said it was shipped Friday. It wasn't. Person the following Tuesday was useless. Never buy glasses here. Much better off going elsewhere.
I love all of the styles here! They don't look cheap and there's such a wide selection. This is my first time ordering here. I hope I love very easy to navigate Thu the site
Very happy with the frames, price and the discounts. I like all of the styles and they don't look cheap and there's such a wide selection. I have been ordering here for past few years and the discounts are great
Was just at his office and he picked my glasses up and told me how nice they were. When I told him how much I had paid, he told me that he couldn't buy a frame that nice at that price.
Working retail management 20+ years and also having 2 relatives who are eye doctors, I understand the pricing on eyeglasses. It's close to prescription drugs. Don't be fooled by retail. Get your exam and ask the necessary measurements then order online. I've been an eyebuydirect.com customer for 16 years and have never had a problem.
I love all of the styles here! They don't look cheap and there's such a wide selection. This is my first time ordering here. I hope I love them!
For the Price you can't beat it. This is the fifth time I've ordered glasses from Eyebuydirect. Thank you
For an inexpensive pair of glasses, they are on trend and last a long time if you really take care of them.
Top qualit frames and lenses. Incredible prices and deals. Easy ordering process and fash shipment. Eye buy direct is the only place i buy all my eyeglasses.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo


Good day Dan,
We apologize if our service did not meet your expectations, and we appreciate you taking the time to share your concerns.
For us to help you furthermore, kindly provide details of your order such us, order number, phone number or email address.
You may also provide us your contact number and the best time to reach you or You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST or send us an email at [email protected].
Thank you and have a great day!