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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,673
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,083 reviews

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Bahamas
1 review
0 helpful votes
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Easy to order
February 1, 2018

To my surprise the process was very easy and straight forward. Prices were great. Just waiting now to see quality and final product.

Date of experience: January 31, 2018
Indiana
1 review
0 helpful votes
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Kind of. Confusing
February 1, 2018

Codes need to explained better. Might order more later, but just got the one pair now. Will see how that goes.

Date of experience: January 31, 2018
Texas
1 review
0 helpful votes
Follow Latoya W.
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Im a huge fan of Eye Buy direct. I receive so many compliments on my glasses, and constantly refer people to your site. The pricing is super affordable. This allows me to change up my looks, and when I walk in a room I can provide the wow factor. Thank you!

Date of experience: January 31, 2018
Michigan
1 review
0 helpful votes
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Love the UI of this website and how the checkout process is super easy except when they have major holiday sales. Either way it still deserves a 5 star. This is my 4th time ordering.

Date of experience: January 31, 2018
Texas
1 review
0 helpful votes
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I loved that even though I was ordering glasses online that I can still see how they look on my face! And that I can get the prescription lenses that I need!

Date of experience: January 31, 2018
Texas
1 review
0 helpful votes
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Awesome experience
February 1, 2018

I found very easy purchase from your website, and the glasses are so much cheaper that what I would have purchased from my doctor's office. And the styles are totally perfect!

Date of experience: January 31, 2018
New York
2 reviews
0 helpful votes
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Good glasses
February 1, 2018

Glasses were good
Solid frame
Easy to buy
Cheap price for quality of glasses
Cool frames
Easy when it comes to the prescription

Date of experience: January 31, 2018
Maryland
1 review
0 helpful votes
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Please add more pictures of glasses on people. It would be helpful when trying to compare glasses. Also the glasses hardcase is very useful, would be better if cloth was included too

Date of experience: January 31, 2018
New York
1 review
0 helpful votes
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I loved the selection, price, and ease of shopping. It took me a few days to pull the trigger on my glasses, but I'm glad to know there's a return policy just in case I have a change of heart. Would recommend to friends and family

Date of experience: January 30, 2018
Connecticut
1 review
0 helpful votes
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Just placed an order
January 31, 2018

I am looking forward to receiving my glasses! My daughter ordered a pair and she loves them, especially for the price she paid. Hopefully I will be as happy as she is with her purchase. I do have to say however the BOGO really is not true. It is ONLY the frames your getting free.

Date of experience: January 30, 2018
Virginia
1 review
0 helpful votes
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Needed cheap glasses to get me through Lasik prep. Took 3 weeks from start to finish. Was not communicated at all. Ordered one Tuesday. Called a week later and said it would get shipped Weds. Weds turned into Friday. Person Monday said it was shipped Friday. It wasn't. Person the following Tuesday was useless. Never buy glasses here. Much better off going elsewhere.

Date of experience: January 30, 2018
Leo L. — Eyebuydirect Rep
over a year old

Good day Dan,

We apologize if our service did not meet your expectations, and we appreciate you taking the time to share your concerns.

For us to help you furthermore, kindly provide details of your order such us, order number, phone number or email address.

You may also provide us your contact number and the best time to reach you or You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST or send us an email at [email protected].

Thank you and have a great day!

Ohio
1 review
0 helpful votes
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Very good price!
January 31, 2018

I love all of the styles here! They don't look cheap and there's such a wide selection. This is my first time ordering here. I hope I love very easy to navigate Thu the site

Date of experience: January 30, 2018
Illinois
1 review
0 helpful votes
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Great price
January 31, 2018

Very happy with the frames, price and the discounts. I like all of the styles and they don't look cheap and there's such a wide selection. I have been ordering here for past few years and the discounts are great

Date of experience: January 30, 2018
North Dakota
1 review
0 helpful votes
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Was just at his office and he picked my glasses up and told me how nice they were. When I told him how much I had paid, he told me that he couldn't buy a frame that nice at that price.

Date of experience: January 30, 2018
Arkansas
1 review
0 helpful votes
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Working retail management 20+ years and also having 2 relatives who are eye doctors, I understand the pricing on eyeglasses. It's close to prescription drugs. Don't be fooled by retail. Get your exam and ask the necessary measurements then order online. I've been an eyebuydirect.com customer for 16 years and have never had a problem.

Date of experience: January 30, 2018
Georgia
1 review
0 helpful votes
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I love all of the styles here! They don't look cheap and there's such a wide selection. This is my first time ordering here. I hope I love them!

Date of experience: January 29, 2018
Minnesota
1 review
0 helpful votes
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Awesome site
January 30, 2018

For the Price you can't beat it. This is the fifth time I've ordered glasses from Eyebuydirect. Thank you

Date of experience: January 29, 2018
California
1 review
0 helpful votes
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For an inexpensive pair of glasses, they are on trend and last a long time if you really take care of them.

Date of experience: January 29, 2018
Connecticut
1 review
0 helpful votes
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Thank You
January 30, 2018

Thank you for bringing eye glass prices down to earth, ordering my third pair!

Date of experience: January 29, 2018
New York
1 review
0 helpful votes
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Top qualit frames and lenses. Incredible prices and deals. Easy ordering process and fash shipment. Eye buy direct is the only place i buy all my eyeglasses.

Date of experience: January 29, 2018