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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Im so excited to get my next pair of glass from EyeBuyDirect! They are affordable, fashionable, and have quick service. If they keep this up, I doubt I will by glasses anywhere else.
I have been ordering glasses from eyebuydirect.com for the past 4 years, I am not very careful with my glasses so its nice that there are frames that are only $6-$9. I think that these are my 9th pair that I have ordered from this site.
Excellent site to buy eyeglasses. I love each one of the glasses I buy form here. Excellent option. I buy for me and for my son and he love them also.
I love that I am able to do a virtual fit with my photo and on top of that, return my glasses for exchange if I don't like how they look once I receive them.
So far the process of ordering was simple and the bogo deal was AWESOME. I just gotta make sure the glasses fit well. I will definitely recommend eyebuydirect.com to everyone who asks or just needs glasses.
Love this site! I can get great quality glasses at great prices! Im so glad someone thought of this!
I go back and forth between buying frames from Warby Parker and EyeBuyDirect. However, EyeBuyDirect is starting to outnumber WP in my collection of frames. If affordable, stylish frames are your favorite accessory (it's definitely mine!), EyeBuyDirect is perfect for you. Their BOGO sale is amazing.
Vast selection of glasses and an affordable price. User interface looks clean and easy to manage. Ordered a couple times from this site and some orders do take longer than others, but if you're patient it's worth it.
EyeBuyDirect is affordable and the site was easy to navigate through. I love the "Try On" option and it really helped me to make my decision quicker. Thank you for the great service and products.
Great quality. Easy to navigate. Best prices over any site. I have an expensive complicated prescription and its still 200 dollars cheaper on this site over any other site. This is my second pair purchased. Love them!
I like how ther is a big variety of styles! I have definetly recommended to many glasses lovers, and each and every single one has loved the site and the prodicts offered.
This was my first time buy glasses ever and I had no clue what all the options were, so I live chatted throughout my whole ordering process step by step and they answered ever question and made it a lot simpler to understand. Can not wait to get my glasses and start using them. Thanks so much Customer Rep Shana :)
Received my order very quickly (1.5 weeks). Very happy with one pair. The sunglasses I ordered did not fit my nose and would slide down. I phoned and complained. The immediately sent my a different set. No hassle. Great service
First time buyer hope they come out good cant wait to get them. So cheap beautiful glasses so many to chose from
Third time ordering my glasses from Eye Buy Direct, have not been disappointed. The selection is amazing and the prices are a blessing.
Thank-you EyeBuyDirect
Just placed my third order. I wasn't expecting a lot when I first ordered, but I loved my glasses! So I ordered again and now again.
When I first ordered, I was very worried if they would fit, if I would like them, but with their amazing return policy, I thought I could risk it;-)
Just reading all the bad reviews, but so far I have had no issues at all and within 2 weeks I would have my new glasses. The quality seems good so far.
I love how I can now accessorize with my glasses! Wear a pair that matches my outfit best;-)
My experience was to go to the website after reading the Buy one get one free ad and not find any information there about how to do it. I tried to do a live chat about it and there was no one available. So I ordered a pair of glasses thinking to straighten it out later. They will not honor the BOGO they say because I didnt order a second pair and follow their protocol initially (which is a catch 22 because there was no information or help to do it). So beware if you are anticipating taking advantage of BOGO offer.
I love this site. The glasses take a really long time to be made and shipped, then they take even longer to arrive. However, if you lose, drop or damage your glasses frequently it is the best alternative. Measurements are pretty clear and its really easy to know how youll look with each frame.
Good selection of frames and inexpensive prices. I have purchased several pairs of glasses. I have been very satisfied
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello A. B,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect and we appreciate you taking the time to share your concerns.
You may provide your order number or the details of your order in order for us make sure that you'll get the help that you need.
You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST or send us an email at [email protected].
Thank you