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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,686
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,206 reviews

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Virginia
1 review
0 helpful votes
Follow Kristen W.
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So glad I found Eye Buy Direct! Saves time and money. I love the variety and customer service is quick to respond. Enjoy shopping!

Date of experience: February 12, 2018
Germany
1 review
0 helpful votes
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Eyebuy Direct offers so many varieties of stylish, affordable glasses that I can wear a different pair for every day of the week - for the same amount it would cost me to buy one pair from a competitor. No wonder Eyebuy Direct is my go-to source for everyday glasses, sunglasses, and fashionable frames.

Date of experience: February 12, 2018
California
1 review
0 helpful votes
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Lots of variety in frame styles to choose from. Upload a photo to see how the glasses will look on you. Plus you can select whatever additional lens coatings that you want. They even have special lens coating for protecting your eyes from extended computer usage.

Date of experience: February 11, 2018
Oklahoma
1 review
2 helpful votes
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The photo editing portion was frustrating. I'd pic the photo and rotate it to right side up, then try to follow the directions to adjust what needed adjustment but frequently the photo would somehow end up sideways and looking squat and would not line up properly with the glasses. If you could make it so the photo would always stay right side up it would help. (it did this on a cell and laptop) I had to spend almost an hour trying to get the photo to come out right. Other than that it was great! Though it would help if there were more choices for high end lens prescriptions. Thank you.

Date of experience: February 11, 2018
Kansas
1 review
0 helpful votes
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Love eye buy direct!
February 12, 2018

I love the frames I can get from eyebuy direct! I always get them fast and have been very happy with each purchase!

Date of experience: February 11, 2018
Virginia
1 review
0 helpful votes
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First Purchase
February 12, 2018

A great experience. Love how accessible the website is and love the concept of digitally trying on the glasses. Finally, the free return and/or replacement for 14 days makes me comfortable with my purchase

Date of experience: February 11, 2018
Florida
1 review
0 helpful votes
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Excellent
February 12, 2018

Great service and product - easy to use site and helpful staff. I recommend for certain. Thanks, Cynthia

Date of experience: February 11, 2018
Colorado
1 review
0 helpful votes
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I spent 15 minutes attempting to put in my state. Form would not let me put it in and would not let me continue. Approached from 3directions before finally succeeding.

Date of experience: February 11, 2018
Leo L. — Eyebuydirect Rep
over a year old

Good day Lamecia,

We apologize if our service did not meet your expectations, and we appreciate you taking the time to share your concerns.

For us to help you furthermore, kindly provide details of your order such us, order number, phone number or email address.

You may also provide us your contact number and the best time to reach you or You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST or send us an email at [email protected].

Thank you and have a great day!

Arkansas
1 review
0 helpful votes
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The website is so easy to use. Everything is explained well and in terms even i can understand. I can't wait to get my glasses and order some more! Everything is so inexpensive!

Date of experience: February 11, 2018
Texas
1 review
0 helpful votes
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I have been buying my bifocal glasses from EyeBuyDirect. It's very easy to order and their customer service is also excellent. Price is great!

Date of experience: February 11, 2018
New York
1 review
1 helpful vote
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Questionable Quality
February 12, 2018

I bought the "Get Lucky" frames only a few months ago. First problem: On three occasions, a screw came out. The screwdriver in the tool kit you provided was not magnetized which made re-inserting the screw awkward and time consuming. Then one of the frame temples snapped, necessitating me buying new glasses today. So the glasses only lasted about four months. If these have similar problems I will find another provider.

Date of experience: February 11, 2018
Leo L. — Eyebuydirect Rep
over a year old

Hello Russ,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. You may provide your contact number to and best time to reach you to help you with your concern.

You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.

Thank you and have a great day!

Hawaii
1 review
0 helpful votes
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This company is very professional and they care about their customers. Their frames are very inexpensive and high-quality! I highly recommend them!

Date of experience: February 11, 2018
Mexico
1 review
0 helpful votes
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Easy shopping
February 12, 2018

Shopping made easy... the frames look good and for a cheap price. Haven't recieved them yet so dont know how long shipping will take. Didnt like having to buy lenses as I plan on getting the lenses from my own eye doctor so wasted money having to buy ones that I will only replace as soon as I recieve the glasses...

Date of experience: February 10, 2018
California
1 review
1 helpful vote
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Worry if will fit
February 12, 2018

The previous pair I bought fitted me perfectly fine, now that you have an option to fit to a picture gets me a little worry if they will fit me, I prefer not to bother to upload a picture. Or you should make them head adjustable. Thank you.

Date of experience: February 10, 2018
Texas
1 review
0 helpful votes
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Perfect fit every time!
February 12, 2018

This will be my fourth pair from EyeBuyDirect. The eye wear selection is classy and so unique. I have never had problems with the fit of the frame, nor with the lenses. People ALWAYS compliment me on my glasses and quite a few have asked where I found them. I excitedly tell them every time, "EyeBuyDiret.com!"

Date of experience: February 10, 2018
California
1 review
0 helpful votes
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So excited!
February 12, 2018

So excited about these options and prices. Before I found this site I was paying $95 just for lenses, and $150 and up for frames.

Date of experience: February 10, 2018
Texas
1 review
0 helpful votes
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I've bought several pair of glasses here, they always turn out perfect. I highly recommend these guys.

Date of experience: February 10, 2018
Texas
1 review
0 helpful votes
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This site is a BLESSING!
February 11, 2018

Beautiful lenses, easy to use site and I found EXACTLY what I was looking for and simply typed my prescription in. These prices are unbeatable! I cant wait for my glasses to come in!

Date of experience: February 10, 2018
Michigan
1 review
0 helpful votes
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Fatphobia is a problem and its seen in your choices for larger folks. They are bland, not fashion forward, or colorful. Plus, you have no models with larger faces.

Date of experience: February 9, 2018
Leo L. — Eyebuydirect Rep
over a year old

Good Day Lamar,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect and we appreciate you taking the time to share your concerns.

You may provide your order number or the details of your order in order for us make sure that you'll get the help that you need.

You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST or send us an email at [email protected].

Thank you

Indiana
2 reviews
0 helpful votes
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Super simple. I have recommended to all that I know! I was shocked at most of the pricing how cheap frames are! I've worn glasses my entire life and I'm certain I've never gotten a pair for $20!

Date of experience: February 9, 2018