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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Love this site for ordering GREAT glasses
Will tell many friends about this site
Will order more again... soon!
This is probably my 4th order from eye but and its always a seamless process of finding my glasses and ordering them. They always have a cute selection of frames and the prices are awesome!
The frames are gorgeous, the prices beat any in town, and the customer service is top notch! Love this place, will only buy from here :)
The website was quick and easy to use and the prices were great! Everything was pretty much self explanatory.
I spent 1 hour 30 + minutes on the site: 10 minutes looking and the rest was spent either checking out or waiting for someone to help me on chat or on the phone.
NO FUN!
I ordered the glasses for my daughter and shipped them to her address. Big issue with the site's checkout process? Not a consumer problem and shouldn't be an issue for us to wade through for over an hour. Customer service person number one was no help at all... luckily, customer service person number two helped.
Again, NO FUN!
I will never buy retail again! I've bought 4 pair of quality eyeglasses for 1/2 the price I paid at a nationally known retail eyeglass company that is housed in almost every major mall in the country
Love the customer-focused eyeglass services EYEBUYDIRECT does for me. Their frames are all very stylish, their technology with placing a photo of yourself with the glasses you are looking at is impressive, and their overall website is clean and easy to navigate.
First time using eye buy direct recommended by to coworkers
Cant wait till my glasses come in =)...
I purchased a pair of glasses in early Dec. The frame broke in mid Feb. I emailed customer service twice and got no response. Then my review of the frames was deleted. With so many other store online to buy glasses I wont purchase from here again.
Love the company already and I've just ordered my very first pair. The process was easy and straight forward, the diversity and uniqueness of frame styles, and the way the website itself is a very friendly user interface.
I have used this website for many years and have always been happy. Returns are easy and the page just keeps getting better and better.
Good product but lousy communication.
Chat never works.
Chat says leave at least 100 characters.
Sometimes you do not need that much...
I love getting my glasses here, but it is incredibly annoying for the page to keep reloading and asking me for an email address to subscribe.
I had too many choices... a good thing. I just ordered them so haven't received them yet. So I'm only reviewing the experience of ordering them - which was fun. And quite inexpensive! Hopefully I receive them soon so I can submit a review of shipping and quality of the glasses.
There was an ad that says free shipping on your first order on top of that 15percent discount. But they still charged me for the shipping fees though. Kindly disable that ad.
Is a friendly site, i can use easily and fast. Too much styles to choice and models, colors and frames.
Great selection of frames, great prices, would'nt shop nowhere else, please send me some coupons through the mail
Very happy in every way. The frames I chose (after one false start when a different frame broke in 2 places the day after I received it) have been perfect: well-made, strong, stylish. Only problem compared to the competition is they are SLOW! Worth waiting for though.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members