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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Glasses are made out of cheap material. Do not plan to have glasses for a long time. I only had my glasses for less than 2 wks and the arm broke. Sunglasses are very durable.
I really love all the deals I get on EyeBuyDirect. I feel like I know the quality already and have such a fun time choosing glasses and virtually trying them on. They have a crazy amount of options and all so fabulous!
Subscribed 4 times never recieved my coupon code, site hard to navigate, wondering if i ordered correctly!
Hello Kevin,,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We shall forward the information to our Marketing and IT Department to improve the quality of our service.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you.
They had some adorable glasses, very trendy and timeless styles. You can't beat the price and convenience of online shopping. I love that you can virtually try on the glasses before you buy and that they also have models wearing the glasses so you can get a better visual, The whole process from searching to checking out is extremely easy, even the prescription portion. Processing took 2 days I believe and shipping was fast, i received my glasses in 4 days. They came very nicely packaged in a brown box and inside they were in a black sleeve that doubles as a cleaning cloth. I still use it to store my classes since it's pretty modern. The quality of the glasses was great, i love them, they fit me perfectly and are extremely flattering. They felt sturdy and not flimsy at all, seemed like they will last me a while. My favorite part about buying from this site is that when you buy a pair, they give a pair to a country of your choosing, i think this is an amazing thing they are doing. I will be purchasing from here again and do recommend that you do too.
Tremendous selection of quality frames at very affordable prices. Website is easy to navigate and I love being able to use my Amazon Pay to purchase.
I previously bought a pair of prescription sunglasses but came back today to buy a regular pair non prescription that I can use with my contacts
Very quick and easy way to get new glasses. There's always a sale going on and their phone support is great. Frames and lenses are actually affordable and made well enough for my low prescription. For $25 I got a pair of glasses that I'm not worried about breaking which is a breath of fresh air after my previous (expensive) experiences at brick-and-mortar stores. I went through the process of returning my first pair because I didn't like the fit, and the phone rep was very helpful and offered many discounts before providing me a shipping label. I decided to keep the frames after a little more wearing them, and all I had to do was email back and say I wasn't using the label.
I've ordered multiple glasses from eyebuy. The only issue was that when I exchanged a pair that didn't fit the replacement didn't fit either. When I reached out they informed me (for the first time) of their policy to only exchange once per order. I understand they can't make endless exchanges, but I was stuck with a pair of incorrect glasses. We went back and forth a LONG time, they finally agreed to take a return, but there was an issue either with their system or my bank and I never actually received the refund (even though I shipped the glasses back at my own cost). Neither eyebuy or my bank take responsibility for the error, so honestly it could be either.
I've been happy with 3/4 of the glasses from them, but I also now will always recommend to just return and reorder, never exchange.
Hello Abby,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you.
Love my glasses so much I had to order one more. Love the looks and the fit is great. Also great time frame on receiving them.
I have bought from eyebuydirect many times, and I am always impressed! I love your products, and I'm so glad everything is affordable priced.
The only additional feature I wish was available was a in-home try on period for a few pairs to see how they fit and feel.
Hello Katie,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We shall forward the information to our Marketing Department to improve the quality of our frames, lenses, and services.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you.
I have placed many orders online only but this call to EyeBuyDirect was invaluable now and in the future. Very pleasant experience. Jason had infinite patience with my questions and concerns and offered advice I would never have understood online. Here is a picture of my computer glasses I bought a few months ago. I love the frame so much I just ordered a full progressive lens prescription with the same frame.
Got email from EBD and scroll up and down for the glasses I want it gave me a promotion code to add to my purchase everything was really really reasonable to purchase can't wait to get home
First time using this site and it went great! Hopefully when my glasses arrive they are perfect! Can't beat the price either!
System doesn't auto load postal chgs. Took awhile to figure out why order would not process for such a small fee that you have to accept. Shuld be auto loaded for convenience
Hello Gordon,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you.
Will wait and see the quality but I was disappointed that I didn't get to use any of the coupons I was offered. Did not give me the free shipping either
Hello Barbara,,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you.
Great chat support. Cynthia was so helpful with my prescriptions. Looking fwd to my glasses. Way better price than my dr office. Thanks
I've been using eye buy direct since 2012 for purchasing glasses. I love having a look that is outside the run of the mill and their selection delivers every time. The quality for price is great. I get compliments on my glasses every time I wear them and often recommend this site to anyone and everyone.
I only buy my glasses from eyebuydirect. They always have great deals to save you money and they have really great frames.
I don't know why anyone buys all their glasses at the doc's office. I just bought 3 pair of glasses for the price of one at Target. This is my third time ordering from EyeBuyDirect. The first time I only bought one pair, and added no bells and whistles, just in case the quality was subpar. Nope. They are great glasses. This time I bought two styles with clear lenses and another style with transition lenses for outdoors.
Other vision centers (looking at you, store that rhymes with Schmoptical Shmixpressions) quoted me well over $500 for a basic set of frames and the special blue-coated lenses. EBD got me the same pair for $130 with a coupon. The frames are totally perfect quality, the lenses work, and they hold 100% true to their "love it or return it" policy. I've tried buying glasses from other sites with poor luck. EBD is the only one I really trust anymore with solid service and totally great pricing. Plus, a cute selection of frames.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Krescia,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you.