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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I wrote to the contact us line and never heard back.
I tried to call but that didn't work. It wasn't a critical question so I purchased anyway but overall I wish they were responsive.
I reccommend this site to anyone who I know wears glasses. I can't imagine buying glasses through an eye doctor ever again.
No bad feelings here, I can't fathom spending hundreds of dollars on a pair of glasses my two kids and I are almost certain to break. Two kids under 3 and an exhausted mom who has taken many elbows and knees to the face. For $9 I've gotten some of the cutest pairs of glasses and didn't feel terrible when I sat on them or fell asleep with them on and bent them to hell. Now of course I've had a couple pair that while wearing them would just break, like in the weirdest places too. Hear a "pop" and my glasses would fall off my face but hey, they're $9 and EyeBuyDirect offers 1 free replacement! I'm constantly buying new frames because I get bored with the same look easily!
Hello Brittany,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you.
I've had a great experience with the return process. Unfortunately you do get what you pay for and had a pair of plastic frames break but they're so cheap I wait for a sale and buy multiple so it all evens out. Would recommend
EyeBuyDirect does a pretty good job. I've bought before and it worked out, mostly. The return policy is very fair and easy to execute if needed. My current order was a breeze to place, as always. I will likely place an order in the future.
I have one pair and love them, I ordered another pair in plastic lenses for outdoors because the metal ones get arms get very hot. Fast delivery. Will recommend to my friends.
Great selection of styles! Sooo much easier than going to different stores, trying to find the frame that really works with your style.
I broke a pair of glasses I ordered from this company, I contacted them wanting to PAY for a replacement arm. They refused, they don't do that. Fine.
I got an email saying they had a sitewide sale going on so I go check the price of the frame. When you search for the frame it shows it at 11,20$ however when you follow the link to the item page it changes the price to 16,10$. I get in touch with the company and they tell me that 11,20$ is the US price despite the fact that I've indicated I want to see prices in Canadian and there is no indication of USD after the price in the search box and no indication of CAD after the price on the item page. After a ridiculous number of emails back and forth with a different rep each time, they tell me that they will honor the price and the item has been placed in my cart. I got to finalise the purchase and it's still at 16,10$ so I write back.
The rep tells me that after checking again the price at 11,20$ is the US price and they refused to honor it.
This company has no problem with false advertising and they have no problem lying to their customers.
DO NOT order from this company, it's not worth the hassle you'll have to deal with is there's an issue!
I am obsessed with EyeBuyDirect! I have been using it for years and I will never purchase lenses from anywhere else!
My daughter was traveling the world and dropped her glasses in a very deep river. She was not due home for another month, we turned to you guys and it was so easy to order and ship to her within the week.
I love being able to use this site to get good quality glasses at an affordable price. My glasses got knocked off my face outside and must have hit a rock or something and chipped the lens thankfully this sites affordability allows me to reorder them without spending a fortune.
Really helps to be able to see how you'll look before you by. Plus the 14 day trial period is helpful.
I LOVE EyeBuyDirect! Great prices and nice styles. Only thing is that some lenses are more expensive than others which is confusing. I thought lenses would be the same rate across the board. Overall I enjoy purchasing my glasses from EyeBuyDirect.
Hello Erica,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you.
I'm excited to try my new glasses. I think it'd be better customer service if the new comer discount applies to everything.
Hello Abigail,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We shall forward the information to our Marketing Department to improve the quality of our frames, lenses, and services.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you.
eh... I thought I was getting some $61 glasses and then they were $67 glasses, y'know?
and pad that puppy to 100, huh? jeez, lemme go... get to work on my glasses!
Hello Dook,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you.
Sent the wrong prescription without bifocals. Say "We will help", then you go through a song and dance to get their screw-up fixed. Maybe cheap, not worth the hassle if something goes wrong.
Hello Guy,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you.
I was so impressed with the first pair that I ordered - I just got another pair! And to think, I was paying $500-600 for ONE pair. So grateful that a friend told me about EyeBuyDirect!
So I am a college student and my insurance does not cover glasses any more and glasses can get pricey at the eye doctor's office. So I needed something I could afford and this website really helped me find glasses in my budget.
Have bought 3 sets of glasses from them and all have been a lot cheaper than local Optical shops and the quality is very good!
Shopped at 2 different sites and decided to try this one great pricing on everything will shop again thanks william keller
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lesli,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you.