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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Easy to view, browse, review, change my mind and come back to eventually order. Waiting for the order but loved looking for a week or more and my cart still kept my info
It is actually easier to "try on" frames virtually using a photograph (and keeping track of the ones you like!) than it is in a traditional store.
Everything went well in the online order UNTIL the checkout! Had MAJOR problems getting the payment information to work correctly. First, I used the Amazon checkout which originally allowed me to use the Amazon credit card [versus major cc] - then the 4th item for checkout would not work and I went back to re-enter the Amazon info and it would NOT allow me to use the Amazon credit forcing me to re-enter everything for ALL four items. After four tries, I finally elected to use my PayPal account and finally it worked.
For the record, I contacted Amazon who said there is no issue with my account and that it should have been processed. I suggest that EyeBuyDirect review its payment screen and clean up its processing! Think I'm being generous giving it a 4-star rating BUT all else went well with the exception of the payment processing.
I've bought a lot of glasses online (no time to go to an actual store). EyeBuyDirect has by far the easiest website to use. I was able to 'try on' any glasses I wanted and submit my prescription. I loved the downloadable PD measurement and video.
I've been buying my glasses from EBD for years. I love that you can make any style into reading, distance, or sunglasses. And they ALWAYS have a promotion going on to save money!
This is the best way to buy my daughter attractive and affordable glasses. She can have several pair to go with her wardrobe.
I consistently find such a wide selection of frames I love that I have a hard time choosing! Which is why I usually wind up buying two ;) (P.S. I took this photo in the correct orientation; no idea why it loaded sideways!)
I've used this website for two years and I'm in love. The price is great. Some of the products are a little cheaply made, but when one pair is $15 rather than $400, replacing isn't so bad.
I've been a customer for a few years and always get compliments on my glasses from strangers and friends. I have ordered nearly a dozen pairs at this point... I love the website so much that I always recommend it to everyone possible, even if I don't have my referral code on hand, just because getting new, quality glasses doesn't have to break the bank. Any time I ever had any sort of problem, customer support us always there to help me out and I love that the company reaches out to those in need as well.
I have these is the red purple color and am now ordering in rose gold, which is my favorite. The site is easy to use and the best of those I've tried.
The glasses seemed great, I finally found a pair that will hopefully fit my face, as my previous EBD purchase was a little too small.
I have bought many pairs of glasses from EyeBuyDirect. Wonderful products, service, and prices. Their customer service has been excellent. Prescriptions are right on. Frames hold up well. Lots of styles and lens options to choose from.
Great website, awesome glasses, just problems occasionally with the mobile version while checking out
Hello Andrea,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We shall forward the information to our IT Department to improve the quality of our service.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you.
I hate spending hundreds on glasses. My lenses normally cost a hundred each (400 hundred more if I want no line) and they never have the styles I like. Not having to book an appointment is also a huge plus.
There are plenty of stylish glasses to choose from that fit my budget. I've ordered the same frames in different colors two years running, and they stand up to a lot of use, considering the amount of reading I do (as a student) and typing I do (as a writer). The glare protector we paid extra to have put on them helped me work long hours without discomfort. A screw in one arm did strip out last winter, but with an eyeglass repair kit and some know-how, the glasses held up longer than I expected they would considering the price. I would still have my first set, which I was thoroughly satisfied with, if I hadn't left them in a place where I won't return to get them back. That said, I'm excited to get my replacements. It says a lot that I ordered here twice, particularly when my mother was rooting for me to purchase from another website with bigger prices, less selection, and (if you ask me) the same or less quality.
This is my first order, not an easy thing to do especially since you have to decipher an eye glass prescription. The young lady on customer service phone line was very helpful kindly instructing me as to what information was needed. She set up my account so that I could come back the next day and finish the order. Would consider coming back and ordering again.
Hello Jeff,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you.
I've ordered so many pair of glasses from this place ( sunglasses and regular) They're always right on the mark for getting the right prescription. Always takes approx a week to receive and always a great price. Some frames are made of cheaper products than others but you have to be your own advocate to research what they're made of and be sure to check the size of each frame as well. It really makes a difference to get the size that fits you best. I have been happy with 9 out of 10 pair. I enjoy wearing all my different glasses that I hardly ever wear my contacts anymore. This place is the best.
The website gave a good chance to select and build my favorite eyeglasses. Clear and easy guideline helped me to buy. I recommend this website.
I loved the simplicity of using the site... the style of frames were exceptional versus competitive sites. Will definitely shop with EBD in the future!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We shall forward the information to our IT Department to improve the quality of our service.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you.