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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,687
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,244 reviews

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California
1 review
0 helpful votes
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Great Deal!
August 15, 2019

I haven't received my glasses yet, so my review is about the pricing. I just updated my prescription and now wear progressives. The pair I purchased in the store with FREE frame was around $530... I purchased ja pair from Eye Buy D. A few days ago for $164... great deal. Now if the prescription is on point, even greater!

Date of experience: August 14, 2019
Idaho
2 reviews
0 helpful votes
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I loved the fact that I could upload a picture and see what the glasses would look like on me. And the site is easy to use. Low prices allowed me to buy a couple pair of glasses, as well as sunglasses. Excited to get my order!

Date of experience: August 14, 2019
Colorado
1 review
0 helpful votes
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My daughter lost her glasses and we're not eligible for a new pair for a while. It was nice to have a large selection to pick from at an affordable price so that we could replace her lost pair.

Date of experience: August 13, 2019
Florida
1 review
0 helpful votes
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They are really nice.
August 14, 2019

Just bought two more pair. Love this site and you have a life long friend. Seen your add on facebook. Good Job Team very nicely done. Tell everyone i know about yall. Thanks Again

Date of experience: August 13, 2019
Alabama
1 review
0 helpful votes
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Completely Painless!
August 14, 2019

I have stressed for weeks about ordering my first pair of RX glasses. I usually don't purchase anything without trying it on first. One of EyeBuyDirect's competitors offers a service where they ship you glasses to try on, so I thought for sure I would go with them. That was not the case! Not only did I like EyeBuy's selection better, but I was also able to use their virtual try on feature and the glasses dimensions to find a pair that I am confident about purchasing without trying on. A similar pair of glasses with the exact same features from the competitor was going to cost me $149 plus shipping. Just another thing to stress me, because I only need these glasses for reading and I don't have insurance. I don't want to spend an arm and a leg for something I will only use during 1/2 of my day. I got a similar frame (that I actually like better) with the same features (scratch resistant, blue blocking light technology, etc) from EyeBuyDirect for $34 total and free shipping thanks to a coupon they sent me. I will always buy my glasses from this website! Thank you EyeBuyDirect.com for a wonderful, painless first RX purchase experience!

Date of experience: August 13, 2019
Illinois
1 review
0 helpful votes
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SO easy to order glasses on here. They explain everything to you and you never feel confused during the ordering process. There are videos about Ophthalmology terms and really helped me understand my eyes a lot better.
HIGHLY Recommend this site when ordering glasses. Do not order from stores, they are triple the price! I always tell family and friends who wear glasses to check out this site.

Date of experience: August 13, 2019
Oregon
1 review
0 helpful votes
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I like the convenience, but I do not like the fact that after one day wearing my last glasses, the ear broke. I immediately wrote to the company, but never heard a reply. So I wasted $130 dollars for a pair of glasses that I only used for one day.

Date of experience: August 12, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Adrianne,

We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you.

Utah
1 review
0 helpful votes
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Easy Peasy
August 13, 2019

The website is easy to use. I haven't received my glasses yet so I'm not sure how that end of the service will be. So far so good.

Date of experience: August 12, 2019
Colorado
1 review
0 helpful votes
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Easy to use
August 13, 2019

I like to have more than one pair, and with prescription lenses it can get expensive. A coworker recommended eyebuydirect and I can't wait to get my new glasses!

Date of experience: August 12, 2019
Canada
1 review
0 helpful votes
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Horrible company
August 11, 2019

Extremely slow service still have not even shipped my glasses. Condensing, generic emails from them when asked daily about the status of the delay. I will never order from this so called company again. Try Zenni! Great speedy service with excellent quality eyeglasses. Delivered in a week or less.

Date of experience: August 11, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Laurie,

We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you.

Colorado
1 review
0 helpful votes
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Long time customer.
August 11, 2019

I found eyebuydirect almost by accident, and am i glad that i did. They have tons of frames to chose from, and offer any premium lens upgrades or coatings that you would ever want. This is a pretty competitive nich, and they are staying on top by offering great frames, at great prices and all with great service.

Date of experience: August 10, 2019
Alabama
2 reviews
0 helpful votes
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Best pricing on eye glasses real ease of ordering and so many choices. I have used their services on 4 other occasions and have receiced just what I ordered.

Date of experience: August 10, 2019
Minnesota
1 review
0 helpful votes
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Just ordered a pair of glasses. I hope they work out, but the "try on" option never worked. I uploaded several photos and they each changed dimensions and flipped the photo so I couldn't actually try them on.

Date of experience: August 10, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Amy,

We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you.

Texas
1 review
0 helpful votes
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Whyyyyy have so many coupons if we can't take advantage of them? I don't understand. BUT very cute glasses!

Date of experience: August 10, 2019
TT
1 review
0 helpful votes
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Best site ever
August 12, 2019

Very efficient company... Glasses were perfect and just what I hoped for. My face is extremely tiny and the small yet in style glasses fit my face just great. Really impressed for a first time user.

Date of experience: August 9, 2019
New Jersey
1 review
0 helpful votes
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Very happy with the selection process, tracking of my previous orders, and price. I have been back several times of the years

Date of experience: August 9, 2019
Wisconsin
1 review
0 helpful votes
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These are not heavy duty or long lasting. They look good though. I buy them for the look so I can change up. When worn daily they break. I've had 3 pair break after about 6 months daily wear. I've replaced them rather than deal with customer service and only wear on light duty. Prescription varies slightly each time too. You get what you pay for...

Date of experience: August 9, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello J. R.,,

We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you.

California
1 review
0 helpful votes
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Eye buy direct has offered a one-stop shop to buy super cute glasses at an affordable price. The lenses are in great condition and last a long time.

Date of experience: August 8, 2019
Illinois
1 review
0 helpful votes
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Great deals
August 10, 2019

I have ordered four pairs of progressives, and they have all been wonderful. The prices can't be beat.

Date of experience: August 8, 2019
Texas
1 review
0 helpful votes
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Have been using EyeBuyDirect since 2005. The products (frames and lenses) are high quality, and have lasted many years of use for me (and I'm terrible at taking care of my glasses). They have a massive selection, along with great prices. Support is awesome too! If you're not sure, try buying one at first and see for yourself.

Date of experience: August 8, 2019