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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,650
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,788 reviews

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Massachusetts
1 review
0 helpful votes
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10/10
June 8, 2022

EyeBuyDirect always accomplishes a simple, trendy, and intuitive experience from start to finish.

Date of experience: June 7, 2022
Nebraska
1 review
0 helpful votes
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Glasses
June 8, 2022

I needed new glasses for before a concert and i got them

Date of experience: June 7, 2022
Ohio
2 reviews
0 helpful votes
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Good
June 8, 2022

Good experience lots to choose from d cent glass s

Date of experience: June 7, 2022
New Hampshire
1 review
0 helpful votes
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Yay
June 7, 2022

YayYayYayYayYayYayYayYayYayYayYayYayYayYayYayYayYayYayYayYayYayYayYayYay

Date of experience: June 7, 2022
California
1 review
0 helpful votes
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Q
July 7, 2022

I don't feel like it. It's too much work right now.

Date of experience: June 7, 2022
Virginia
3 reviews
0 helpful votes
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Great all around
June 7, 2022

I loved the selection of all the glasses. It took about a week. The price was awesome. The glasses fit perfectly again. This is my second purchase from here. I would highly recommend this company.

Date of experience: June 7, 2022
Florida
1 review
0 helpful votes
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So happy with their service!
June 7, 2022

EyeBuyDirect is the only place I've bought glasses online. I love their service, product and price! Keep up the good work!

Date of experience: June 7, 2022
South Carolina
1 review
0 helpful votes
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Love my Rx sunglasses
June 7, 2022

Need these for vaca starting June 18, hope I get them in time, hint, hint. Update: Got 'em!

Date of experience: June 7, 2022
Washington
1 review
0 helpful votes
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These sunglasses are very nice and feel like good quality. I was a little disappointed with the nearly 2 week long order processing and delivery time, but at least I got a nice pair of shades in the end!

Date of experience: June 6, 2022
Pennsylvania
1 review
0 helpful votes
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I was surprised with the quality and everything online love it

Date of experience: June 6, 2022
DO
1 review
0 helpful votes
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The best service
June 7, 2022

Was excellent, I didn't receive it in the day I want but the product an price were the best.

Date of experience: June 6, 2022
Arizona
1 review
0 helpful votes
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Affordable
June 6, 2022

I love both of my glasses. I was able to purchase a pair of prescription sunglasses plus my much-needed updated prescription everyday functioning eyeglasses.

Date of experience: June 6, 2022
New Mexico
1 review
0 helpful votes
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Wonderful!
June 6, 2022

They had exactly what i wanted in a glasses frame!

Date of experience: June 6, 2022
Illinois
1 review
0 helpful votes
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Looker for next Frames
June 6, 2022

Fantastic customer service, very knowledgeable, reasonable prices on frames I love. Definitely will be back! Thanks!

Date of experience: June 6, 2022
Idaho
1 review
0 helpful votes
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Great product
June 6, 2022

It was great and easy and quick! Thank you so very much

Date of experience: June 6, 2022
Florida
1 review
0 helpful votes
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Lots of choices
June 6, 2022

Great value for nice, up-to-date styles. The service and quality was great. I did have to return a pair to get a better option for the readers. I wish there was more options for no-line bifocals, it surprised me that I could only get my choice in a lined bifocal; I didn't even think that was available, it's antiquated. But I'm getting used to them. Like stated earlier, quality is great. When I had to return for a new pair, the agent was very helpful, but did have to put me on hold several times to get assistance. At the end of the call I was happy and she was very adamant that I was happy. Nice service!

Date of experience: June 6, 2022
Pennsylvania
1 review
0 helpful votes
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Fashion meets affordable
June 6, 2022

Wow--you guys make it very easy to try on/purchase glasses. I've had good experiences both times that I've ordered from EBD.

Date of experience: June 6, 2022
Washington
1 review
0 helpful votes
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Aewsome
June 6, 2022

Everything from the selection to the price was awesome and not overpriced

Date of experience: June 6, 2022
Arkansas
1 review
0 helpful votes
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Cute glasses for a great price
June 5, 2022

These glasses fir well and are super cute i actually like them more than my expensive glasses i got from the eye doctor

Date of experience: June 5, 2022
California
1 review
0 helpful votes
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Satisfied
June 5, 2022

I am very happy with the service that I received. I am satisfied with the eye glasses; although the extra thin hi-index I got didn't seem as thin as expected.

Date of experience: June 5, 2022