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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,651
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,798 reviews

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California
1 review
0 helpful votes
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Great glasses, great service
November 13, 2025

I love ordering glasses form Eye Buy, they have always arrived on time and the quality of the glasses are better than the lab I go through my insurance. Prescriptions are always great and i love the huge selection of frames and options, now I can have more than pair to enjoy everyday.

Date of experience: November 3, 2025
Illinois
1 review
0 helpful votes
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Favorite online eyewear shop!
November 13, 2025

I've been buying from eyebuydirect for over 4 years now. They've never disappointed with my orders and my prescription is always on point.

Date of experience: November 3, 2020
Delaware
1 review
0 helpful votes
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I was nervous about purchasing my first pair of glasses online, but I couldn't be more satisfied with the end product and my overall experience.

Date of experience: March 18, 2025
Texas
1 review
0 helpful votes
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Great website, greater deals.
November 13, 2025

Website is super easy to navigate and deals are great. I just was not satisfied with My last purchased pair of glasses because they continuously got caught in my hair. I've bought quite a few pairs from here though, and have had more good experiences than bad. And every pair I wear has gotten compliments! Over all I always have a good experience choosing my lenses here.

Date of experience: November 2, 2025
California
1 review
0 helpful votes
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I ordered a pair of glasses but the Rx was incorrect, not sure what went wrong, but Eyebuydirect exchanged them for me. One negative was the frames were no longer available so I needed to pick a different frame but I wasn't in love with the ones I had originally ordered so it was no big deal for me. I used the Chat and it was pretty seamless and hopefully I'll have the new pair in the next week or 2.

Date of experience: November 2, 2025
Kentucky
1 review
0 helpful votes
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Great for kids
November 12, 2025

They are inexpensive and they are great fire our 5 old. This is our second order of these due to breaking the first pair. We ordered two this time.

Date of experience: November 2, 2025
Missouri
1 review
0 helpful votes
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Try them you might like the experience.
November 12, 2025

I had two pair made that weren't right, don't know if it was the Dr. or eyebuy but was painless returning. Due to the fact that I had eye surgery I corrected my own Rx and had a pair remade. They seem fine now though I'm trying to get used to them. I wish they would have started the progression on the bifocals lower as it interferes with looking strait ahead as I have to tilt my head down to see clear.

Date of experience: November 2, 2025
Cyprus
1 review
0 helpful votes
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Great customer service & glasses
November 12, 2025

I had to have customer service help me with the order and they were very helpful. I received the glasses and they are perfect.

Date of experience: November 1, 2025
Maine
2 reviews
0 helpful votes
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Your website is absolute trash
November 11, 2025

Your website is obviously formatted and optimized for mobile use. When using it on a PC, images don't load, website crashes, over and over and over again. Absolutely horrible user experience.

Date of experience: November 1, 2025
Indiana
1 review
0 helpful votes
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Lens Package and Cart
November 11, 2025

Hi Appreciate the great value of eyebuydirect 2 things I found challenging incase it is helpful. Some glasses don't offer a standard lens package, so its frustrating to get to that step in the ordering process to find that there is only an option for the up charge. Second in the cart, I didn't easily see and couldn't find the option to increase quantity... wanted to buy two of the same glasses and seemed like I had to manually add another pair by starting at the beginning. Hope this is helpful

Date of experience: November 1, 2025
California
1 review
0 helpful votes
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Had a lens issue
November 10, 2025

Made a few purchases from before. Always a positive experience. Last purchase I made I included the antifog coating. Glasses were fine during winter weather but a few months later, were terrible in the humid weather, seemed to fog easier. Contacted customer service about if there was a way to remove the antifog coating or just replace the lenses. Was informed no way to remove coating and was never offered a lens replacement. Been wearing my previously purchased glasses that were also purchased from Eyebuydirect.

Date of experience: June 10, 2025
Wisconsin
1 review
0 helpful votes
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Good Price, Poor Quality
November 10, 2025

I purchased two daydream frames at the same time. Both pairs broke in less than a year of having them. The screws in the temples came loose. I attempted to fix them but failed. Super disappointing considering the pair of glasses I had previously in a similar style lasted me 5 years.

Date of experience: August 25, 2024
Florida
2 reviews
0 helpful votes
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Love this place!
November 9, 2025

Have purchased multiple pairs of glasses as my eye script keeps changing as I try to get my A1C under 7. Every pair I have ever purchased have all been perfectly prepared. Very pleased with this company!

Date of experience: October 30, 2025
Connecticut
1 review
0 helpful votes
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First time great experience
November 9, 2025
Updated review

I bought progressive glasses and sunglasses for the first time online here-NOT from my eye doctor's office. Loved the quality, fit and vision from them. And it was easy to add my prescription too. Thank you!

Date of experience: October 29, 2025

Love using Eyebuy Direct
October 15, 2025
Previous review

So easy to order and (if need be) return. Love their products.

Date of experience: October 5, 2025
California
1 review
0 helpful votes
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Really back up their products
November 9, 2025
Updated review

I had some issues with my order, that may or may not have been my fault, but they were more than willing to replace my glasses and then when that replacement pair ended up with an issue almost a year later I really wasn't expecting them to do anything but I thought I'd give it a shot after how I was treated so well the first time and they said they'd only do it one more time, but they're gonna do it. If you put such treatment in the context of other companies these days that is going above and beyond. That kind of backing up your products and looking out for your customers benefit is good business, so I'll just keep coming back here.

Date of experience: October 29, 2025

Took care of me
October 18, 2025
Previous review

Glasses had a failing coating, and they replaced it.

Date of experience: September 23, 2025
Nebraska
1 review
0 helpful votes
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My Third Time Buying
November 8, 2025

It was phenomenal! I always buy from them. So far they have yielding great results. Also the website is easy to navigate and the options are numerous when it comes to selecting frames and styles.

Date of experience: October 29, 2025
New York
1 review
0 helpful votes
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Fast and easy
November 8, 2025

My daughter just got her first glasses and we needed a few backups. I stumbled upon on Eyebuydirect and I am so happy I did! It was a seamless experience, easy from start to finish.

Date of experience: October 8, 2025
California
1 review
0 helpful votes
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I'm so impressed with the expedited shipping option. I ordered one pair with expedited shipping and one pair without… which was nearly a month before they arrived.

Date of experience: October 28, 2025
California
1 review
0 helpful votes
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Original order not available
November 8, 2025

I wanted to order the same glasses because I lost a pair and you don't have them anymore. Now I won't know if this order will be as good

Date of experience: October 28, 2025
Indiana
1 review
0 helpful votes
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Simple, Fast and Easy!
November 7, 2025

Love the prices, the simplicity of placing an order and entering your prescription. I have ordered from Eye Buy Direct countless times now and each time I am very satisfied with my purchase. You pay 1/3 of what you would elsewhere with the same amount of wait times for your glasses

Date of experience: October 28, 2025