On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Always love my glasses from here! Cheap and cute! My last pair I had for over 2 years!
Easy, relatively fast. Would like more varieties including shooting glasses
Very good! Thank you so much for your replacement of my glasses.
Very fast and easy but how the frames fit are hit or miss. Thankfully they have a great return policy which is why i'm a frequent buyer from them :)
I love my new glasses. It's very easy to use the website. Ordering was a breeze. I rec'd emails to let me know what was happening to my glasses and then when the were shipped. I also ordered when there was a sale and got two pairs for the price of one.
Love dealing with EyeBuyDirect. Good products, great prices. No complaints.
They still use USPS for shipping. Waiting over a week. Website, USPS, and Route says it was delivered and still got nothing. And if you get nothing, you have to wait 5 days to be able to make a claim. DONT WAIST YOUR TIME HERE.
All went well. Very happy with product. Fast delivery. Good product.
Fast, easy, good priced glasses. Love them! Recommend to all my friends and family
Great easy came quick process was easy and the prescription was right on!
They are wrong and I asked for a refund and they have not replied.
I don't know who was at fault, but the prescription was completely wrong - minuses where pluses should have been - and I couldn't see out of the glasses as soon as I put them on. Also, I selected Transitions lenses and they were brown; when I was in the chat with a representative, they told me that I hadn't selected Transitions. As part of the replacement process, I gave the rep an electronic copy of my prescription; why wasn't this part of the ordering process? Now I can only hope that the new frames are okay, because I only get one replacement pair. If they are too tight over the course of several hours - which I couldn't try out because I need to see where I'm going over the course of the day! - I'm out hundreds of dollars. This was my first time ordering glasses online, and I will try Zenni Optical next time in hopes of having a better experience.
I had to ask a chat rep where to put my discount code, since it wasn't very clear. In the end I had to go back to the cart and start the checkout process again.
Great website. Improved try-on! Easily ordered what I needed.
Some aspects of the website are difficult to navigate.
Great service and price and quality and workman ship
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members