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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Great service and price and quality and workman ship
Would be better if I could sort my wishlist, or move items around to make it easier to compare them. Also, although the discount code indicated to click and it would be applied to my purchase, I eventually had to copy/paste it to get it applied.
Subsequently, when my order arrived it was SO WRONG. My progressive eye glasses were the wrong prescription (even though I provided correct information). I could barely see through them! And my "Readers" were progressive when I wanted single focus lenses!
To make matters worse, communication was terrible. I kept receiving emails saying they were sorry I didn't like my "frames". The frames were fine. It was the lenses that sucked!
I'm sure the poor quality in communication is over reliance on automation. I also imagine someone picked up a frame that looked like mine and didn't bother to check the prescription.
In all a disappointing experience.
Would be better if I could sort my wishlist, or move items around to make it easier to compare them. Also, although the discount code indicated to click and it would be applied to my purchase, I eventually had to copy/paste it to get it appliied.
Good deal and love set up.blah blah blah blah blah
Email ad to buy one get one free, but didn; t say it was only for new orders. Why send me an ad if it doesn't apply?
It was a simple process placing my order and it didn't take long to receive my glasses.
Great experience easy to navigate wide selection.
I choose glasses and shades they arrived quickly and are exactly what I ordered.
Nice fit; I get lots of compliments.
I heard of EBD through a friend and decided to check them out after my recent eye exam. I was originally surprised at the prices, and as I kept looking, I was even more surprised at how cute the styles were! They even had the option to add Blue Light filtering, which I did! I decided on the Notting Hill. As a person on the smaller side of the spectrum, the size Small fit my face perfectly. I will definitely buy my next pairs of glasses through EBD.
I ordered a pair of glasses with Progressive Lens., Because it was not a physical store where I could try on my glasses, I kept my fingers cross until they arrived. When they arrived I tried on the glasses, and I found that the field of vision for reading was too small. I went back and checked the website and learned that eyebuydirect offers a Premium Progressive Lens with a wider field of vision for reading. I called customer service, and they said that they would be delighted to exchange the glasses and all I had to do was pay the $28 difference. Within two weeks, I had my new glasses, and they are perfect. I will go back to eyebuydirect instead of some less expensive companies because of the superior product and service.
Ordered the wrong glass in my glasses. I reached out to customer service and they happily replaced them with the glass I wanted. Thank you very much.
I like to buy 2 pairs of matching frames so that I can fit my expensive progressive lenses into the second pair if the first pair gets broken or damaged.
The frames are bigger than the images I saw online and the bifocal area is so low it's almost useless. The frames are pretty though so I have decided to keep them.
I was surprised to see that the "arms" of the glasses don't wrap around the ears. I like this style. I am having some trouble adjusting the glasses.
Easy to order. Website was user friendly.
The try on feature is great. I feel it is pretty close to an accurate look. The glasses seems just a little smaller trying in than in person.
When I put your glasses on, I could not see. The prescription is very obviously incorrect.
Easy to use web site! A+ many choices to pull from, quick delivery when I needed it most!
Great work with my eyeglasses, with quality and fast service. The price is just perfect. I LOVE IT.
Glasses are beautiful. Never had a problem with EyeBuyDirect. Thank you
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

