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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,652
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,819 reviews

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Tennessee
1 review
0 helpful votes
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Good price
November 10, 2022

Great service and price and quality and workman ship

Date of experience: November 9, 2022
New Jersey
1 review
0 helpful votes
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When Things go Wrong
December 10, 2022
Updated review

Would be better if I could sort my wishlist, or move items around to make it easier to compare them. Also, although the discount code indicated to click and it would be applied to my purchase, I eventually had to copy/paste it to get it applied.

Subsequently, when my order arrived it was SO WRONG. My progressive eye glasses were the wrong prescription (even though I provided correct information). I could barely see through them! And my "Readers" were progressive when I wanted single focus lenses!

To make matters worse, communication was terrible. I kept receiving emails saying they were sorry I didn't like my "frames". The frames were fine. It was the lenses that sucked!

I'm sure the poor quality in communication is over reliance on automation. I also imagine someone picked up a frame that looked like mine and didn't bother to check the prescription.

In all a disappointing experience.

Date of experience: November 9, 2022

Would be better if I could sort my wishlist, or move...
October 19, 2022
Previous review

Would be better if I could sort my wishlist, or move items around to make it easier to compare them. Also, although the discount code indicated to click and it would be applied to my purchase, I eventually had to copy/paste it to get it appliied.

Date of experience: October 19, 2022
Arkansas
1 review
0 helpful votes
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Thumbs Up!
November 9, 2022

Good deal and love set up.blah blah blah blah blah

Date of experience: November 9, 2022
Texas
1 review
0 helpful votes
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Good customer service
November 9, 2022

They were quick to work with me on resolving my issue

Date of experience: November 9, 2022
Wisconsin
1 review
0 helpful votes
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Email Ads misleading
November 9, 2022

Email ad to buy one get one free, but didn; t say it was only for new orders. Why send me an ad if it doesn't apply?

Date of experience: November 9, 2022
Florida
1 review
0 helpful votes
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Satisfied Customer
November 9, 2022

It was a simple process placing my order and it didn't take long to receive my glasses.

Date of experience: November 9, 2022
North Carolina
1 review
0 helpful votes
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Nice style at nice cost break
November 9, 2022

Great experience easy to navigate wide selection.
I choose glasses and shades they arrived quickly and are exactly what I ordered.
Nice fit; I get lots of compliments.

Date of experience: November 9, 2022
Georgia
1 review
0 helpful votes
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Amazing!
November 9, 2022

I heard of EBD through a friend and decided to check them out after my recent eye exam. I was originally surprised at the prices, and as I kept looking, I was even more surprised at how cute the styles were! They even had the option to add Blue Light filtering, which I did! I decided on the Notting Hill. As a person on the smaller side of the spectrum, the size Small fit my face perfectly. I will definitely buy my next pairs of glasses through EBD.

Date of experience: November 8, 2022
New York
1 review
0 helpful votes
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Love them
November 8, 2022

Fits perfectly and looks very stylish for the price range.

Date of experience: November 8, 2022
Virginia
1 review
0 helpful votes
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Great Service
November 8, 2022

I ordered a pair of glasses with Progressive Lens., Because it was not a physical store where I could try on my glasses, I kept my fingers cross until they arrived. When they arrived I tried on the glasses, and I found that the field of vision for reading was too small. I went back and checked the website and learned that eyebuydirect offers a Premium Progressive Lens with a wider field of vision for reading. I called customer service, and they said that they would be delighted to exchange the glasses and all I had to do was pay the $28 difference. Within two weeks, I had my new glasses, and they are perfect. I will go back to eyebuydirect instead of some less expensive companies because of the superior product and service.

Date of experience: November 8, 2022
Pennsylvania
1 review
0 helpful votes
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Return glasses
November 8, 2022

Ordered the wrong glass in my glasses. I reached out to customer service and they happily replaced them with the glass I wanted. Thank you very much.

Date of experience: November 8, 2022
Texas
1 review
0 helpful votes
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Great Frames at Affordable Price
November 8, 2022

I like to buy 2 pairs of matching frames so that I can fit my expensive progressive lenses into the second pair if the first pair gets broken or damaged.

Date of experience: November 8, 2022
Georgia
1 review
0 helpful votes
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Progressive lens
December 8, 2022

The frames are bigger than the images I saw online and the bifocal area is so low it's almost useless. The frames are pretty though so I have decided to keep them.

Date of experience: November 7, 2022
North Carolina
2 reviews
0 helpful votes
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New design
November 8, 2022

I was surprised to see that the "arms" of the glasses don't wrap around the ears. I like this style. I am having some trouble adjusting the glasses.

Date of experience: November 7, 2022
Pennsylvania
1 review
0 helpful votes
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Awesome frames!
November 7, 2022

Great frames and price AND they arrived quickly! Thank you!

Date of experience: November 7, 2022
Indiana
1 review
0 helpful votes
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Great glasses at a great price.
November 7, 2022

Easy to order. Website was user friendly.
The try on feature is great. I feel it is pretty close to an accurate look. The glasses seems just a little smaller trying in than in person.

Date of experience: November 7, 2022
Illinois
1 review
0 helpful votes
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Wrong prescription
December 7, 2022

When I put your glasses on, I could not see. The prescription is very obviously incorrect.

Date of experience: November 7, 2022
Massachusetts
1 review
0 helpful votes
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Great glasses and quick delivery
November 7, 2022

Easy to use web site! A+ many choices to pull from, quick delivery when I needed it most!

Date of experience: November 7, 2022
Puerto Rico
1 review
0 helpful votes
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Love it
November 7, 2022

Great work with my eyeglasses, with quality and fast service. The price is just perfect. I LOVE IT.

Date of experience: November 7, 2022
Virginia
2 reviews
1 helpful vote
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Ines
November 7, 2022

Glasses are beautiful. Never had a problem with EyeBuyDirect. Thank you

Date of experience: November 7, 2022