On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
No need to spend an arm and a leg, great price! No issues with order. Got everything I specified.
These are exceptional quality glasses for a reasonable price. Even more they are a company with exceptional customer service. I had my glasses ruined by a dog and called them. They picked up without a crazy automatic phone AI! The agent had me take a picture and send it in and in minutes they had worked out a deal with me to get my glasses replaced. These guys are AMAZING at support! I would buy my glasses from them just for that. The quality of my glasses is amazing. I can't rave in strong enough language about these guys! Thank you EyeBuyDirect! I am beyond loyal!
I enjoy the variety of glasses and the try-on option! I love the glasses for the price!
Web site is easy to use and service has been great!
Good- thanks for promptly filling my order.
My previous 2022 eye buy direct glasses broke so I needed a replacement frame, and the style I previously ordered is no longer available. I will have lenses made soon!
It was easy to use and the glasses arrived in a good amount of time
Easy online experience. And just fun to try on all the virtual glasses.
Was harder than I expected but EBD had everything covered. Good explanations and online help. Will be easier next time. The glasses I got were very inexpensive and for some reason EBD gave me a second gratis. So thank You. The bifocal glasses look nice and work well. They are snug but may be a bit too snug. I'll keep them but will need to see what I did to make them took snug
Was harder than I expected but EBD had everything covered. Good explanations and online help. Will be easier next time
Ordering old frame with new prescription because they work so well! Thanks, EyeBuyDirect!
So easy, and my glasses are always perfect! I love that I can pick out frames when I have time and not on someone else schedule.
Great service, no need to leave the house, to pay more than I want, and wait too long. Thank you for bringing this technology to my living room.
So easy to search and order. The house frames and lenses are top shelf. The customer discounts and return policy are generous and fair.
This is the first time I have ever ordered glasses from someone other than my own eye doctor office. I had my exam and my family suggested I order glasses from you folks. I am on Medicare and I do get help with paying for my glasses but, it was cheaper getting them from EyeBuyDirect and I feel that they are just as good as I have had them from my doctor.
My 12yo daughter needed to get glasses (and she was NOT happy about it lol). We went to the eye doctor to get her a prescription and to look at frames. They were so overpriced it's not even funny! Luckily, a coworker of mine mentioned EyeBuyDirect. We were able to find a simple pair of clear frames that were "low-key" enough for my 12yo to feel comfortable. Delivery was fasted than I expected and the website was very clear and easy to use. I would recommend EyeBuyDirect and I would purchase from there again.
Easy and seamless experience this time. Received my order without any issues unlike in the past.
Awesome prices And a great selection. Shipping fast
Though I had to contact customer service over a pop-up that caused me confusion, I got excellent service. This is my second time ordering from EyeBuyDirect, of which the first went smoothly. Being comfortable with the process, this time I ordered my lenses with all the bells and whistles. The options I chose required a larger lens area, but I was uncertain just which frames to choose. An option is offered to match the prescription with the appropriate size frames, and I chose my frames from the recommended styles. Using the EyeQue device to create my prescription and ordering my glasses from EyeBuyDirect, I have the best glasses I've ever had.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members