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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,656
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,838 reviews

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California
1 review
0 helpful votes
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Customer service excellent, the product Great, the price after picking your lenses High!

Date of experience: November 23, 2022
Virginia
1 review
0 helpful votes
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I buy Eyebuydirect.
November 24, 2022

New here and the process was painless and to the point. Love being able to try on before purchase.

Date of experience: November 23, 2022
Maine
1 review
0 helpful votes
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Honest
November 24, 2022

Just didn't look right with my glasses so I returned the glasses. Quick credit for the return. Class act company!

Date of experience: November 23, 2022
Oklahoma
1 review
0 helpful votes
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Lost pair replacements
November 24, 2022
Updated review

Easy to replace, easy to order, just what I needed

Date of experience: November 23, 2022

Nice and easy
September 16, 2020
Previous review

Nice and easy

Date of experience: September 15, 2020
North Carolina
1 review
0 helpful votes
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Fast and easy
November 23, 2022

Ordering was easy great discounts and great options and super fast delivery

Date of experience: November 23, 2022
Pennsylvania
1 review
0 helpful votes
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Always good
November 23, 2022
Updated review

Great prices, very easy to use the site, quality products.

Date of experience: November 23, 2022

Easy
September 29, 2020
Previous review

Easy

Date of experience: September 29, 2020
Oregon
1 review
0 helpful votes
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Good price
December 23, 2022

The experience was good easy to choose. I like the idea of the picture and try on. However my prescription did not come correctly. So not too happy. Will go elsewhere.

Date of experience: November 23, 2022
California
1 review
0 helpful votes
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I had no problem ordering my shiitake and stylish glasses from this site. They took a little while to be delivered, presumably because they needed to be fabricated. The blue light filter seems to work, and my prescription is very accurate.

Date of experience: November 23, 2022
Illinois
2 reviews
0 helpful votes
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Great value
November 23, 2022

Great selection with very good prices. The website is very easy to use as well.

Date of experience: November 22, 2022
Texas
1 review
0 helpful votes
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Slow shipping, but great product
November 22, 2022

Subject says it all. There is nothing elase to say really, but there is a 50 character minimum on this stupid text box, so here we are.

Date of experience: November 22, 2022
Illinois
1 review
0 helpful votes
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Great product at great prices
November 22, 2022

Always buy from them, great prices and great products. Easy to use website with ability to see what you look like with the styles

Date of experience: November 22, 2022
Alaska
1 review
0 helpful votes
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I LOVE Eye Buy Direct!
November 21, 2022

Wonderful service! Wonderful glasses! GREAT price!

Date of experience: November 21, 2022
Missouri
1 review
0 helpful votes
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Great Experience
November 21, 2022

It was easy and I liked all of the options provided.

Date of experience: November 21, 2022
Oregon
1 review
0 helpful votes
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Surprised!
November 21, 2022

My entire experience was great until I received the glasses. My problem was the difficulty ordering in that some how I ordered twice, same order same day. I had no idea so when I received 2 pair of both glasses I was shocked so they cost me double. So went my plan spending less. I spent double!
Roberta

Date of experience: November 21, 2022
South Carolina
1 review
0 helpful votes
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Excellent company for Eyewear
November 21, 2022

I love my glasses. Just wish they would've arrived week from date ordered, but took a few days longer

Date of experience: November 21, 2022
Maryland
1 review
0 helpful votes
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Great Price - super reliable
November 21, 2022

I have purchased 5 pairs of glasses for myself and my husband. Always reliable, great price and quality.

Date of experience: November 21, 2022
North Carolina
1 review
0 helpful votes
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Great Service Glasses too big
November 20, 2022

Everything was satisfactory except that the glasses were too big. I returned them and have ordered a smaller replacement pair.

Date of experience: November 20, 2022
California
1 review
0 helpful votes
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New specs
November 20, 2022

The sunglasses I ordered do not stay on my face so that was disappointing, but I love the glasses!

Date of experience: November 20, 2022
Florida
1 review
0 helpful votes
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Sunglass tint
November 20, 2022

Happy with order process, quality of glasses etc. I ordered 2 pairs of the same model with 80
% brown tint. They seem very light like 60%, as I had 80% before and it was much darker.

Date of experience: November 20, 2022
GB
1 review
0 helpful votes
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Excellence
November 20, 2022

Excellent service, I love this site and everything they do for people...

Date of experience: November 20, 2022