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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Easy to compare different styles, easy to order and fast shipping.
I was unsure of ordering online but nope got my glasses on a good time frame!
Good deals, stores my prescription, and was easy to use. I like it so far, but my real opinion will be formed after I try on the glasses.
I like that there's so many different styles of glasses to choose from. And that you can virtually try them on. The order process was very easy but it did take a little longer then I thought it would to actually receive my glasses in the mail. But overall I was pretty happy with my shopping experience.
I had a hard time reaching you. Still have not had my questions answered
Like my reading glasses, reasonable price and good service. Packaging was well designed and product was good,. Will recommend. Request to have more choices in SMALL size. Contacted customer service as my package was lost, but the US Post Office did an excellent job tracking the package and delivered it on Monday, 11/28/22. Thank you.
I've been purchasing through EBD for over 10 years - never a prob & the service is excellent! (Some people like shoes - I like having a variety of eyeglasses to chose from - depending on my mood each day!)
I've been a long-time customer & my prescription has changed - time for some NEW eyeglasses! YAYYY!
I love how easy the process was! I got two glasses for the price of one at a normal retailer.
Beautiful colors for a kid
Reasonable price
Fits perfect
I wish you could save your filters. It keeps getting lost and I have to keep redoing them and it's really annoying. I wish you would just save my image and when I hit "try this on' you just immediately bring up my saved image.
My shopping experience was enjoyable. I learned a lot!
Fast and easy especially for repeat buyers! My newest obsession! Thanks!
All the agents are very helpful and patient! When my order would not arrive before I moved to another location (and back to back snow storms would bury the package) another pair of glasses was sent to the address I was going to. Amazing customer service!
I like the quality of the product that I ordered and also liked that the woman spent time to get my order right and through during my order process
Always pleased with my new glasses from eyebuydirect.com.
Great glasses, easy ordering and delivery, excellent customer service.
Great service, but disappointed in my computer glass rx can't use them
Sidreick has been my help agent twice and has been really slow to answer and never has the correct answer. He may need some more training.
Thanks...
Second time ordering 2 pairs of glasses. I adore the style and love that the site is easy to use.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

