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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,660
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,895 reviews

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Ohio
2 reviews
0 helpful votes
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Great place for glasses
November 29, 2022
Updated review

Easy to compare different styles, easy to order and fast shipping.

Date of experience: November 29, 2022

Great glasses for great price
October 27, 2020
Previous review

Great glasses for great price.

Date of experience: October 27, 2020
Texas
3 reviews
0 helpful votes
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Not a scam
November 29, 2022

I was unsure of ordering online but nope got my glasses on a good time frame!

Date of experience: November 29, 2022
Missouri
1 review
0 helpful votes
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Nice website
November 29, 2022

Good deals, stores my prescription, and was easy to use. I like it so far, but my real opinion will be formed after I try on the glasses.

Date of experience: November 29, 2022
New York
1 review
0 helpful votes
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Definitely be buying more glasses
November 29, 2022

I like that there's so many different styles of glasses to choose from. And that you can virtually try them on. The order process was very easy but it did take a little longer then I thought it would to actually receive my glasses in the mail. But overall I was pretty happy with my shopping experience.

Date of experience: November 29, 2022
Kentucky
1 review
0 helpful votes
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Satisfaction
December 29, 2022

I had a hard time reaching you. Still have not had my questions answered

Date of experience: November 29, 2022
California
1 review
0 helpful votes
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Like my reading glasses, reasonable price and good service. Packaging was well designed and product was good,. Will recommend. Request to have more choices in SMALL size. Contacted customer service as my package was lost, but the US Post Office did an excellent job tracking the package and delivered it on Monday, 11/28/22. Thank you.

Date of experience: November 29, 2022
Michigan
1 review
0 helpful votes
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CONSISTENTLY AWESOME!
November 29, 2022
Updated review

I've been purchasing through EBD for over 10 years - never a prob & the service is excellent! (Some people like shoes - I like having a variety of eyeglasses to chose from - depending on my mood each day!)

Date of experience: November 28, 2022

I've been a long-time customer & my prescription has...
October 23, 2019
Previous review

I've been a long-time customer & my prescription has changed - time for some NEW eyeglasses! YAYYY!

Date of experience: October 20, 2019
Texas
1 review
0 helpful votes
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Great shopping experience
November 29, 2022

I love how easy the process was! I got two glasses for the price of one at a normal retailer.

Date of experience: November 28, 2022
Georgia
1 review
0 helpful votes
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Reasonable price
November 29, 2022

Beautiful colors for a kid
Reasonable price
Fits perfect

Date of experience: November 28, 2022
Ohio
1 review
0 helpful votes
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Awesome
November 29, 2022

I wish you could save your filters. It keeps getting lost and I have to keep redoing them and it's really annoying. I wish you would just save my image and when I hit "try this on' you just immediately bring up my saved image.

Date of experience: November 28, 2022
Ohio
2 reviews
0 helpful votes
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My shopping experience was enjoyable. I learned a lot!

Date of experience: November 28, 2022
Massachusetts
1 review
0 helpful votes
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Best place for glasses!
November 29, 2022

Fast and easy especially for repeat buyers! My newest obsession! Thanks!

Date of experience: November 28, 2022
California
1 review
0 helpful votes
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ALWAYS A GREAT EXPERIENCE!
November 29, 2022

All the agents are very helpful and patient! When my order would not arrive before I moved to another location (and back to back snow storms would bury the package) another pair of glasses was sent to the address I was going to. Amazing customer service!

Date of experience: November 28, 2022
Maryland
1 review
0 helpful votes
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G
November 29, 2022

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Date of experience: November 28, 2022
Florida
1 review
0 helpful votes
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Transition glasses
November 28, 2022

Very nice experience. I received my glasses in a timely fashion

Date of experience: November 28, 2022
Pennsylvania
1 review
0 helpful votes
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I like the quality
November 28, 2022

I like the quality of the product that I ordered and also liked that the woman spent time to get my order right and through during my order process

Date of experience: November 28, 2022
South Carolina
1 review
0 helpful votes
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Always Pleased - My 3rd Pair
November 28, 2022

Always pleased with my new glasses from eyebuydirect.com.

Date of experience: November 28, 2022
Canada
1 review
0 helpful votes
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Great glasses, easy ordering and delivery, excellent customer service.

Date of experience: November 28, 2022
Wisconsin
2 reviews
0 helpful votes
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Km
November 28, 2022
Updated review

Great service, but disappointed in my computer glass rx can't use them

Date of experience: November 28, 2022

Sidreick has been my help agent twice and has been...
November 7, 2022
Previous review

Sidreick has been my help agent twice and has been really slow to answer and never has the correct answer. He may need some more training.
Thanks...

Date of experience: November 6, 2022
California
1 review
0 helpful votes
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Great experience, every time!
November 28, 2022

Second time ordering 2 pairs of glasses. I adore the style and love that the site is easy to use.

Date of experience: November 28, 2022