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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I trust Extreme Terrain more than any other Jeep dealer, so when I found a part cheaper I reached out to customer support. Within minutes I had a price match and the part sent out!
They took my $1600 out of my account for a good I purchased them I get a email days later saying it was cancelled due to suspicious circumstances about my card. Doesn't make sense, you can take my damn money but then say some bull$#*! like that. Also I haven't received my fckn money either. Found the same hood on eBay and summit for 100 dollars less. So fck extreme terrain. If you didn't want, this, should never ask for my opinion.
5 months to NOT receive my winch. I talked with your department 5 times over that period and you offered only extensions to the date of receipt. Terrible. The words "we understand" do not make for good customer service. How, in the end, when I ordered a similar item at the same exact price do I OWE YOU $5.12?!?!?!? Terrible.
Hello Stacey,
Thank you for sharing your feedback regarding your recent service experience with ExtremeTerrain. I do apologize for the inconvenience this issue has caused you and your frustration is understandable. I did try to call you today at the telephone number we have on your order, but your voicemail was full so I could not leave a message.
I want to also thank you for being a member of our Military, Medical and First Responders Cashback program. We appreciate your service to our communities and our country.
In reviewing your orders, I see that the original order you placed on 8/29/2025, for the RedRock 9,500 lb. Winch with Synthetic Rope and Dual Control Unit was cancelled due to the item being out of stock for an extended period of time and you found an alternative item and that order was placed on 1/2/2026. We show that this item is expected to be delivered 1/8/2026 per the tracking number on the order. We do appreciate your patience and your understanding with the original order you placed and the item being out of stock,
There was a charge on your new order for $5.17, and that charge has been reversed and issued back to the original credit card you used for the order.
Due to this situation, and to thank you for being a loyal customer of ExtremeTerrain, we issued you a credit on your account and this credit can be used on a future purchase. Please note this credit is valid until 4/30/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
99% of the time, XT has exactly what I need at a lower price that anyone else. Even if I didn't know I needed it!; p. Their customer service was very helpful if getting my wife's first responder status set up.
I have purchased a number of products for my JLUR one of which was a full coverage roof rack. I had some trouble with fitment and made the genius decision to modify one of the brackets. Only then did I realize that the front brackets are slightly longer than the mid point ones. The folks at Extreme Terrain were super helpful, fast and efficient in helping to solve my issue.
Have bought several items for my jk and everything has been spot on! Delivered on time with no problems! Would highly recommend buying from Extreme Terrain!
It was easy to find the m wheel I wanted and the price was good. Free shipping was great. But as I said your offer for a credit for first responders / military veteran was impossible to find at checkout so I didn't get the credit
Overall a good company to work with just be careful as sometime they claim to have parts in their kits, that aren't actually there.
I ordered floor mats and received CV axle. I now have to take time out of my day to return this item which is an hour round trip due to your company's mistake. I also have wait longer to revive my actual order. In return for my troubles I received was a $10 voucher that I will most likely not be using.
Hello Kelton,
Thank you for sharing your feedback regarding your recent experience with ExtremeTerrain. We do apologize that you received a CV Axle and not the TruShield Precision Molded Front Floor Liners; Black (18-26 Jeep Wrangler JL) you ordered. We appreciate you taking the time to inform us of this error and taking the incorrect item to Fed Ex for it to be returned to us. We have your order for the floor liners approved and these should be shipping shortly to you.
I understand that you received a credit due to this inconvenience, and we added an additional credit to your order to thank you for your understanding of this error.
If you have any questions please contact us and we will be happy to assist you.
Thank you,
Amy
Everything Good! And easy to use.
Could use different colors of vehicles using the item(s) being shopped. Blue and black are hard to get a clear picture of details that I would like to see.
I purchased a Ravens head emblem for my husbands jeep gladiator on December 10th. Never received it or any word why it didn't come. Also I can't find any way to contact you besides this🤷🏻‍
Hello Bree,
Thank you for sharing your feedback with ExtremeTerrrain regarding your order for the Baltimore Ravens Emblem; Chrome. We apologize for the delays in having the item shipped to you. It is our goal to have orders to our customers in a timely manner and we fell short of our goal with your order.
We are reaching out to the manufacturer, they will are the ones that are shipping the item to you, and we asked them for an update on when this will ship or if they have the tracking number to please provide it to us. Once we have this information we will send you an email with the update.
We understand this has been a frustrating experience for you. We issued you a promotional credit to your account and this can be used on a future order. Please note, this credit is valid until 4/30/2026.
If you have any additional questions or concerns, please contact us at 610-990-4559, and we will be happy to assist you.
Thank you,
Amy
I have an old 98' TJ. Some items just dont need to be NIB. ET offers excellent deals on open box. Have made many great purchases, thanks
I appreciate the details you provide and compatible products. I speak with your techs before purchasing to make sure its the right fit. They give further details not always seen on the website.
Oil cooler housing seems to be of good quality. During install i was having difficulty connecting the wire harness to the oil pressure sensor that was part of the new oil cooler housing. It would not connect so I had to remove the housing again. When I looked at the two oil pressure sensors side by side, the new one was incorrect. Had to go to the parts store and buy the correct sensor, then reinstall the housing. After that everything went back together and so far so good... Check you oil pressure sensor before trying to install.
Good evening. I ordered some lights for a Christmas gift on 12/21 and paid extra for 2 day shipping even though I had multiple emails for free shipping if ordered before the 22nd. It is now the 28th, a week later and I still have not received the lights I ordered. Please reference order # 23-******* and let me know when I can expect to receive the lights. I chose to pay the shipping in order to get them by Christmas because your website made it very difficult to use the "free" shipping offer that I received.
Hello Larry,
Thank you for sharing your recent service experience with ExtremeTerrain. We apologize for the delay in receiving the Raxiom Axial Series LED Turn Signals and Raxiom LED Side Market Lights that you ordered on 12/22/2025. We were disappointed to hear that you paid for the two day shipping but the items were not delivered until 12/30/2026. Your frustration with this situation is understandable.
In reviewing your order, we had the items shipped via FedEx on 12/22/2025, but in reviewing the tracking it looks like there were some delays due to weather, and that is why the item was delayed in being delivered to you.
We issued you a refund for the two day shipping due to this inconvenience, and we added a promotional credit to your account. This credit can be used on a future order and is valid until 4/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Placed an order for tail lights for my jeep gladiator never got them, never got my money back even after I reported that I never received them.
Hello Robert,
Thank you for taking a moment and share your comments regarding your recent experience with ExtremeTerrain. We apologize that you did not receive the Raxiom Low Profile LED Tail Lights that you ordered in October. We apologize for this experience.
In reviewing your order, we see that the representative you spoke with set up a lost package for the headlights and we see that the replacement headlights shipped on 10/17/2025 and delivered on 10/21/2025.
We can set up a lost package on the tail lights, but we wanted to ask if you wanted a replacement set up or a refund. If you could kindly send an email to [email protected] and kindly include your order information and a copy of this review for context, then we will set up the correct return for you.
Also, due to this situation, we issued you a promotional credit to your order and this can be used on a future purchase. Please note, this credit is valid until 3/31/2026.
Thank you again for sharing your feedback with us and once we receive your email sharing if you would like a replacement or refund for the taillights.
Thank you,
Amy
Loved the fact that you had lots of pictures. I was able to see that it would work for my needs. I was impressed with how you guys do business.
I also need both side panels for a 76-83 cj5. Let me know if there's a way to get a deal on them and also if you guys attend any jeep shows so I could possibly save on shipping.
Disappointed. Open box code would not work on my 3 open box purchases for additional 15% discount. Should not send emails promoting 15% discount if it cannot be applied to 95% of the open box items listed online.
Hello Michael,
Thank you for taking the time to share your feedback regarding your recent service experience with ExtremeTerrain. We do apologize that you were unable to use the coupon code for you recent order on open box items.
In reviewing the email we sent to customers with the code, the code was valid on specific items, and the items would have had a banner under the photo stating you could use the promotional code on this order.
We do appreciate you being a valued ExtremeTerrain customer and we thank you for your support. We issued you a promotional credit to your account which can be used on a future order. Please note, this credit is valid until 3/31/2026.
If you have any additional questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy
I needed help making sure I was ordering the correct OEM brake parts for my Jeep wrangler. I called the tech line and spoke with Steven D. He was very helpful, confirmed that I had the right parts in my cart, and even gave me a little discount on my order! Extreme Terrain was the only source for the parts I need, to get back on the road quickly, this holiday season! Thank you!
No hard sell. Nicholas and I spent TIME shopping in real time to get what I wanted at the best price possible. We even searched the net together to match tire prices. Customer service was REAL. (Rare). It's only because of this support that I keep coming back. And as medical provider getting further discounts, a bonus. Keep it going.
Had exactly what I was looking for, and different manufacturers/options so I could choose.
Shipping was quicker then Amazon, and free!
I will be shopping here again.
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Hello Daniel,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent service experience. We apologize that there was an issue with completing the order for the Ram Air Hood.
All of our orders are run through a security verification and there are times when we are unable to complete the order and the order is cancelled. We never completed the payment for this order, once we received notice it would be cancelled, and the authorization was voided on our side, If your PayPal account shows that we captured the payment please send a snapshot showing this to [email protected] and kindly include your order number and a copy of this review for context so that we can review this situation for you.
If you have any questions or concerns, please contact us and we will be happy to assist you,
Thank you
Amy