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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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So installation is suppose to be simple, but was completely made overcomplicated when I was given the wrong fuse tap to install into my fuse box. They gave me a long prong fuse, but I needed a short prong fuse. It would look nice if I could finish it, but what makes it annoying is that I have to spend more money to fix something and yet I give my specs for my vehicle to not give me the correct parts to use. I would give this a higher rating if this was not the case.
Paid for express shipping.
I'm still waiting
Use your local parts supplier if possible. Staying true fo one supplier doesn't always pay off
Hello Chuck,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent service experience. We do apologize for this situation and your frustration is understandable.
We reviewed your order and we refunded you back the cost of the expedited shipping. We saw that you placed the order on 2/4 and with the two day delivery you purchased, it was to be delivered on 2/6, but we show, on the FedEx tracking page, that the order is expected to be delivered today 2/9. We do not show that they noted any specific reason for the delay, but we are going to look into this situation.
To thank you for being a valued customer and for bringing this to our attention, we issued a credit to your account that can be used on a future order. Please note, this credit is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I've been driving jeep wranglers for the last 31 consecutive years. I used to buy from another supplier, but found Extreme Terrain to provide better, faster service as well as a very helpful website. Catalog is also very good.
I ordered a set of traction boards that said I would receive them within two days just to receive an email the next day saying they were out of stock and I wouldn't receive it for a few weeks. This is the second order that said two days shipping that I wasn't gonna get in the two days. If you're gonna post that you offer two day shipping then you need to deliver on that or don't offer it. Guess I'll start ordering from Amazon or quadratec and actually get my items when they are promised
Hello Matthew,
Thank you for taking a moment to share your feedback with ExtremeTerrain regarding your recent service experience. We do apologize for this situation and your frustration is understandable.
It is our goal to have the most updated inventory noted on our website and in reviewing your order, we fell short of our goal and more importantly your expectations with your order for Rhino USA Recovery Traction Boards; Green. We do apologize for this situation.
We show that you reached out to our Customer Service and they were able to cancel the order and refund your original payment method.
Due to this situation and to thank you for being a valued customer, we issued a credit to your account and this credit can be used on a future order. Please note, this credit is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Products are great quality, But, some of my large, heavier items got damage with shipping. But other then that, great experience.
Easy to order and easy to find coupons to apply to preset!
I work with Extreme Terrain often, excellent communication and assists when needed, otherwise the website is a great resource for me needs.
As usual, the sales staff was extremely helpful and kind. I have purchased many products and never had a problem. I highly recommend Extreme Terrain.
I got one shipment two a week ago. Finally another today but missing the third that supposedly delivered. Still waiting on #4. Hopefully #3 got left in the FedEx truck and it will arrive tomorrow but its been very Hodge podge shipping.
Hello Evan,
Thank you for your recent orders from ExtremeTerrain, and for sharing your feedback with us regarding the multiple deliveries you received for one order.
We reviewed your orders and we see one that was placed on 1/26/2026, and there were several items on this order. While we do our best to ship all of the items together, there are times when we have to reach out to the manufacturer and have the items shipped directly from their warehouse. On this order you ordered the following items:
J133249-JL Oil Pan Skid Plate (18-26 3.6L Jeep Wrangler JL) delivered 2/6
J131922-JL Rough Country Suspension Rear Lower Control Arm Skid Plates (18-26 Jeep Wrangler JL) delivered 1/28
J123721-JL-Artec Industries Front Lower Control Arm Skid Plates (18-26 Jeep Wrangler JL) delivered 2/9
J216156-DV8 Offroad Dana 44 Front Differential Skid Plate (18-26 Jeep Wrangler JL; 20-26 Jeep Gladiator JT) delivered 2/5
If there was an item that shows as delivered but you did not receive it, please contact our Customer Service and we will be happy to initiate a lost package claim for you.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Newer to the Jeep life and have ordered many upgrades here. All products have been exactly as advertised or better. They have earned a loyal customer
Extreme Offroad is always easy to navigate, and they offer a huge selection of parts for my Jeep JKU and my CJ7. It is nice to find so many options in one place or in the catalogs that I receive in the mail. The prices were very competitive compared to other sites I've looked at, and I do shop around before making a choice. But my orders with Extreme Terrain are shipped quickly and arrive without any issues. Overall, a smooth process from start to finish, definitely a great place to shop for Jeep parts for your off-road project.
Thank you for having the items that I need for my 84
Miguel B took his time to find the right product to fit our vehicle and was very helpful explaining each product to us. He explained our payment options, the offer to install the products, etc.
Previous order ******* was delayed even with next day charge, tracking shows deliverd, but package was not found at this address
Hello Emran,
Thank you for taking a moment to provide your feedback to ExtremeTerrain regarding your recent order. We were disappointed to hear that you did not receive one of your previous orders and we would like to look into this situation for you.
We were unable to confirm which order you were referring to. We show that on 1/28 an order was submitted with one day shipping for RUBICON Hood Graphic; Black with Red Outline (18-26 Jeep Wrangler JL; 20-26 Jeep Gladiator JT) and it was delivered on 2/2. Please note with one day shipping this does not always count weekends or holidays. Was this the order you mentioned was not delivered? If an item is marked as delivered but you did not receive it, we can set up a lost package investigation with the shipping company. Please let us know if this is the order and we will be happy to begin this claim.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Everyone was very prompt and knowledgeable about the items I was interested in. This made me feel comfortable making the decision to make my order.
I purchased an oil cooler for my 2018 Wrangler. I was excited to find an upgraded part. I put my vehicle information in the search and the message at the top of the part page said, "this part will fit your vehicle". I rushed to purchase the part because of a huge snowstorm being predicted. I got the part within a couple of days and broke down the upper and lower intake on my Jeep. I was absolutely horrified that after that much work the oil pressure sensor was not the same as my wiring harness. I was stuck. I was not going to put my old sensor on a brand-new part and risk failure. I reached out to Extreme Terrain for some type of solution. The man I spoke with put me on a brief hold and looked at the manufacture website and came back on to tell me that ET's website was wrong and had the wrong year models listed for that part and the 2018 was not included. I told him the auto parts store had a sensor in stock for around $100 but I purchased a kit from them and shouldn't need to return the entire part, and it would leave me stranded during the weather. He offered me 35$ refund or 50$ store credit. I needed 100$ for to replace the brand-new sensor that I had purchased. He said let's see what else he could do and put me on another hold. He came back and offered 100$ store credit but my warranty would be voided. At that point I had had enough of back and forth "negotiating" he said there was another offer of 75$ store credit that would let me keep my warranty. At that point I was finished negotiating. Disappointed.
Hello Patrick,
Thank you for sharing your feedback with ExtremeTerrain regarding your recent order for the Mishimoto Aluminum Oil Filter Housing Kit. We were disappointed to hear that the item that you ordered did not work on your Wrangler.
We reviewed our product page and it is noted This will come with an oil pressure switch, however, Chrysler transitioned to a new oil pressure sensor design during the 2017 model year. If you are installing this product on a 2017+ vehicle, please verify that your original sensor's plug matches our sensor. If it does not, you may install your old sensor into the Mishimoto housing or purchase a new OEM sensor, part number 68295556AA and use it with our housing. When we contacted the manufacturer they shared that you may have a different harness then one that will fit with this sensor, so they do suggest that you use the OEM sensor.
We were sorry to hear about the issues you experienced, and due to this situation, we issued a credit to your account. This credit can be used on a future purchase and it is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
I like how easy it is to look for parts and the amount of brands and parts is pretty dang big too. Their customer service is top and they're on their sh*t.
I have been impressed with dealing with them and they seem to be willing to answer questions. I have ordered many things and great luck so far.
I ordered a seat bracket 3 days ago. Since then I've received multiple emails wanting me to review my experience with extreme terrain. My only experience so far is they pester with emails.
Hello Adam,
Thank you for your recent order and for sharing your feedback with ExtremeTerrain regarding your recent service experience. We do apologize for the number of emails you have been receiving regarding your order.
We show that you ordered the Corbeau Double Locking Seat Bracket for Corbeau Seats Only; Driver Side (91-95 Jeep Wrangler YJ) and the "get it by " date was noted as 2/18-2/25. These are being shipped to you directly from the manufacturer and once they provide us with tracking information we will forward this information to you.
We do send requests for customers to review not only the item they ordered, but also to review the process of purchasing the item through our site. We value the feedback that we receive as the comments help us make changes and improvements to the products and services we offer to our customers.
If you are referring to the marketing emails, that make suggestions for additional items that you may be interested in, you can open one of those emails and scroll to the bottom, there will be an "unsubscribe: from receiving these emails. You can also contact us and we will be happy to unsubscribe you from receiving these marketing emails.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
It literally took 4 minutes on their website to figure out what part I needed for my year/make/model. The price was lower than anyone else and I got it delivered in less that 24 hours.
If you need Bronco parts you are a fool to go anywhere else. I will certainly be a repeat customer.
I bought the same Item less than a year ago and you've since increased the price 23%. I called to ask for assistance or at least an explanation and was told there was nothing to be done. I probably won't shop with you guys anymore. 23% increase with no justification doesn't feel right.
Hello Canaan,
Thank you for taking a moment to share your feedback with ExtremeTerrain regarding your recent order for the RedRock Full Width Front Bumper with Double Grille Guard. We value the feedback that we receive so we can review the comments and make improvements to the products and services we offer our customers.
I can understand your frustration when you went to reorder the bumper and there was an increase of 23% from the prior year. We do take into consideration many factors when setting the pricing for our items. It is our goal to have affordable prices for our customers and make sure they receive a quality product. Due to the increase prices in materials and shipping over the last year, we have had to raise our prices on some of our items. We completely understand you concern with the price increase, as we are customers as well.
Due to this situation and to thank you for being a valued ExtremeTerrain customer, we issued a credit to your account that can be used on a future order. Please note, this credit will be valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I'm a first time jeep owner and I came across Extream Terrain on a YouTube video. I went on the website and couldn't believe what they have to offer for jeeps. My first perchace was a pair of step bars and I will definitely be back for more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brett,
Thank you for taking a moment to share your feedback with ExtremeTerrain regarding your recent order for Raxiom Amber LED Grille Light; Amber Lens (24-26 Tacoma Pre Runner, TRD Off-Road, TRD Sport). We do apologize that you may have received an incorrect size fuse tap.
In reviewing your order, we do show that these should come with a standard mini fuse tap. If you could send an email to [email protected] and kindly include your order information, a photo of the fuse you received, and a copy of your review ( for context) we will be happy to review the photos, and if the wrong part was sent, we would like to have the correct part shipped to you.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy