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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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On website, states that if you order now your product will be to you in three days. Even gave a delivery date. Four days later, it has still not even shipped.
I enjoy shopping on the extreme terrain web site. The selection is very good, the prices are reasonable, and it doesn't take long to receive your order. All-in-all two thumbs up.
I ordered a 12 piece front end kit and received a spoiler for a car, And then I had to repurchase another front end kit, I was told I wouldn't get a refund until the package sent was returned first,
Installed the rear tire cover in less than 10
Minutes. Perfect fit. Sales Technician was very helpful in finding the proper size (Z) for 285/70 17 tire when I called the shop phone number. Thank you!
I always get what I need for my vehicles and get top-notch customer/technical support. Professional, courteous, extremely knowledgeable people and high-quality products.
Bought some bumpers and some other things for my CJ, ordering was easy as 1, 2, 3…parts arrived fast and packaged well. This place is my go to for parts!
Looking at all the tire and wheel choices for my TJ was not easy to get the package I wanted until I went on the chat line with one of your representatives, he showed me what I wanted.
I ordered fog lights for my 2017 Tundra, they are not what I needed. Might need to return fog lights and get something more basic on install.
Bought several odds and ends from extreme terrain over the years. Been good so far
Incredible, fast, and reliable. Fast shipping and the calculator for fit on your vehicle takes all the guesswork out of it. Will order from them again!
Website is easy to navigate, I don't shop anywhere else for my jeep parts anymore, why would I when everything is right here and a great price. Quick shipping.
I was looking for a specific type of tube bumper and looked at Extreme Terrain because of a search. The one I found was out of stock so I filled out my email. It finally came back in stock after about a month and I ordered. The free and quick shipping aided the decision. The only downside is the amount of shopping advertisements I Receive. One or two a week would be plenty. I might request being taken off the email list because of that. Having the weight of the bumpers would be nice as I am trying to keep the weight of my build down.Will write another review when I install the bumper and maybe get a weight for others interested.
Everything that I have ordered so far has been top notch and hassle free will continue using you guys for my tacoma parts highly recommend.
Your gas cap sucks. It caused a "Check Engine Light" that I had to get taken care of. Completely unacceptable.
Hello Chris,
Thank you for taking a moment to share your feedback with ExtremeTerrain regarding your recent order for the Fuel Cap. We are disappointed to hear that once you installed the fuel cap, you started receiving error codes stating " Check Engine light". We understand this is a frustrating situation for you and we apologize for the trouble you have experienced with this item.
We do have a return policy for defective items. We noted your order that you experienced issues with this item. If you would like to initiate a return, please contact our Customer Service Team and they can assist you with this request. We reviewed previous orders, and we have not received this complaint before, so I am wondering if there was an issue with the cap that you received. We did check to see why this may have happened to you and what caused this error message to pop up and here is the information that we found:
A MotoRad gas cap, or any gas cap, can trigger a check engine light by causing a failure in the Evaporative Emission Control (EVAP) system, commonly leading to OBD-II codes P0455, P0457, P0442, P0440, or P0456. A loose, damaged, or poorly sealing cap prevents the fuel tank from holding proper pressure. MotoRad +3
This video explains how a gas cap can cause check engine light codes: 59s
Common Trouble Codes:
P0455/P0457: Large EVAP leak detected (most common for loose/missing cap).
P0442/P0456: Small/Very Small EVAP leak detected.
P0440: General EVAP system malfunction. CarParts.com +4
Steps to Take:
1. Tighten the Cap: Ensure the cap clicks at least once when tightening.
2. Inspect the Seal: Check the rubber gasket on the MotoRad cap for cracks, debris, or damage.
3. Clear the Codes: Use an OBD-II Scanner to clear the codes and see if they return.
4. Drive Cycles: The light may turn off after several trips, but a scanner is often necessary to reset it immediately. YouTube +2
If the light returns after tightening or replacing the cap, the leak might be elsewhere in the EVAP system, such as a purge valve or canister.
If you would like to set up a return, please contact us at 610-990-4559 and they can set up the return.
If you have any additional questions or concerns, please contact us and we will assist you.
Thank you,
Amy
Ordered a front bumper. Placed the order based on delivery dates and work schedule. Of course once the order is placed, the suggested delivery date changed by four days. Frustrating to have to rework around the delivery date. Same thing happened with my tires. Grrr. Hope it's worth the aggravation when the bumper finally arrives.
Joe knew just what to say. He's good! I originally inquired two months ago. Just waited for prices to go down and my finances to get better.
Easy to order but so far I don't really know if this was a good experience.
I had a problem with the shipping on the order. Extreme Terraind support staff was understanding, helpful, and provided a very reasonable solution. I will order from Extreme terrain again!
I have been an ASE master tech for over 40 years and I am 65 yrs old and have been building four wheel drive hot rods and muscle cars for decades and I have never got more worthless help or information from people who clearly flunked customer service altogether unless you never worked on vehicles before it might be useful? Hopefully I get the right part for my 2021 Tundra but the extreme terrain experience especially AI chat was absolutely worthless information? Good products terrible website and AI chatbot
Hello William,
Thank you for taking the time to share your feedback with ExtremeTerraing regarding your recent service experience, We are sorry to hear that you were not satisfied with the level of service that you received when you contacted our Customer Service Team.
We wanted to review your recent interactions with our Customer Service team, but I was unable to locate a chat using the contact information we have for you. Do you have a different email address or phone number that you would have used to contact us? If you did contact us using a different telephone number or email address, can you kindly email [email protected] and include the phone number, or email address that you may have used, so we can review your concerns and see how we can make improvements to the services we offer to our customers.
You shared in your review that you are hoping you get the right part for your 2021 Tundra. We show you recently placed the following orders:
4/7/2026: Open Box Mishimoto Oil Filter Sandwich Plate Adapter (Universal; Some Adaptation May Be Required) We show this was delivered 4/13
4/17- Mishimoto Oil Sandwich Plate with Rear-Mounted Thermostat (Universal; Some Adaptation May Be Required) this is expected to be delivered 4/20
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chad,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding the delays in shipping your order. It is a goal of ours to have orders shipped to our customers in a timely manner. This was not your experience and we do apologize for this situation.
We reviewed your recent orders and we do see there was a delay in receiving the RockJock Antirock Rear Sway Bar Kit with Forged Arms (18-26 Jeep Wrangler JL) that were recently ordered on 4/15/2026. We reviewed your order and after your order was submitted our warehouse confirmed we were out of stock on this item. Due to this situation, we had to reach out to the manufacturer and ask if they could ship the item to you. This caused delays in the order being shipped.
We do show that the item shipped out on 4/20/2026, and was delivered on 4/24/2026. Due to this situation, we issued a credit to your ExtremeTerrain account. This credit can be used on a future order and is valid until 7/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy