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Extreme Terrain

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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51,035 reviews

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District of Columbia
1 review
0 helpful votes
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Rear trac bar
June 19, 2022

You guys sent out a empty box good thing ups noticed it but I need the part now caint wait another week for it to come in

Date of experience: May 20, 2022
Support R. — Extreme Terrain Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Texas
1 review
0 helpful votes
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Amazing headlights
May 19, 2022

The site video explained easy install and they turned out looking great

Date of experience: May 19, 2022
Florida
1 review
0 helpful votes
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Jeep TJ carpet kit
May 19, 2022

Carpet fit was relatively good but the kit does not include kick panels, rocker panels, or rear door panels resulting in an unfinished appearance if your changing carpet color.

Date of experience: May 19, 2022
Missouri
1 review
0 helpful votes
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Relocation mirrors
June 18, 2022

Website said that product would fit my Jeep. (04 LJ) but when I tried to install on factory mirrors the kit did not fit mirrors 03-06. Even after the filter of the website said it would

Date of experience: May 19, 2022
Support R. — Extreme Terrain Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

California
2 reviews
5 helpful votes
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Literally an open box
May 19, 2022

Received my packaged with huge open holes around the entire packaging due to the way it was being handled and the paint on my purchased item was scratched from the areas of the open cardboard holes.

Date of experience: May 18, 2022
California
1 review
0 helpful votes
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Always great experience
May 18, 2022

The site makes it so easy to search for products and if I ever have needed to call the reps are always so helpful!

Date of experience: May 18, 2022
Colorado
1 review
0 helpful votes
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Smoothe and easy experience!
May 18, 2022

Products came as advertised and shipping was lightning fast.

Date of experience: May 18, 2022
Washington
1 review
0 helpful votes
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Great
May 18, 2022

It was great I'll order from here again. Had exactly what I needed for a good price

Date of experience: May 18, 2022
Virginia
1 review
0 helpful votes
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IDK. My first order from Extreme Terrain. I ordered a bumper, it was supposed to arrive in 7-10 days. The payment went through instantly. Now they cannot guarantee the shipping date or arrival date. Why Mr. Website Manager guy do you advertise as "In Stock", and "Arrives in 7-10 Days" if none of that were true?

Oh, and the free may gift using the promo code MAYGIFT22 arrives in August? At least they are free.

Mark V on chat was helpful, but could not resolve the shipping situation.

I get that there are supply and logistics issues, just be upfront about it so the customer can make an informed decision.

Date of experience: May 18, 2022
Support R. — Extreme Terrain Rep
over a year old

I'm so sorry to hear about your experience!

So that I can help, please reach out to me directly at Ext. 257

I hope to hear from you soon.

Amy

Texas
1 review
0 helpful votes
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Owner
May 18, 2022

Do not like fedex as my mail carrier. They never get my packages here on time. They are the worst mail carrier because they send my package all over the US instead of directly to a fedex location near me.

Date of experience: May 18, 2022
Massachusetts
1 review
0 helpful votes
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Great customer service!
May 18, 2022

Placed an order for the seat covers without realizing it said delivery would be weeks out, I contacted customer service to cancel order but change my mind. I then was told if they get them back in stock, they will ship out asap! Next thing I know I received an email saying your order is on the way!

Date of experience: May 18, 2022
Missouri
1 review
0 helpful votes
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Mammoth leveling kit
May 18, 2022

Quick and easy to order. The installation video was perfect, especially the tools needed tip.

Date of experience: May 18, 2022
District of Columbia
1 review
0 helpful votes
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Amazing
May 18, 2022

So quick and simple. The review process is actually harder than placing an order. You have to have at least 50 characters.

Date of experience: May 18, 2022
California
1 review
0 helpful votes
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Great off-road products/pricing and service.
May 18, 2022
Updated review

Quick and easy Web site to navigate with a great selection and variety of price ranges.the is something for all budgets.

Date of experience: May 17, 2022

Qwick and easy
May 6, 2022
Previous review

Qwick and easy

Date of experience: May 5, 2022
Alabama
1 review
0 helpful votes
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Steps for my JLU Rubicon
May 18, 2022

Amazing site! Love being able to see the parts on my actual jeep and then being able to see them on other's Jeeps that are like mine. Extremely fast shipping too!

Date of experience: May 17, 2022
Mexico
1 review
0 helpful votes
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Great service!
May 18, 2022

Great service and fast delivery looking forward to purchasing more items in the near future

Date of experience: May 17, 2022
Arizona
1 review
0 helpful votes
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Satisfied!
May 17, 2022

I received everything I ordered promptly, I am so glad I found this website. Thanks

Date of experience: May 17, 2022
Ohio
1 review
0 helpful votes
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Good Top Cover
May 17, 2022

Wanted a cap for my pick-up truck, but hard caps are expensive. I had experience with Best Top as we had an Isuzu Amigo with the soft top, saw the tops for pick-ups, ordered one, have it on now. I like it because I can fold down the top if I need to haul anything tall, plus I can take out the side windows to get air. You can have a pick-up truck for hauling, plus if you have family in the seats, you can put groceries, anything in the bed of the truck without rain getting it wet. I am happy with it.

Date of experience: May 17, 2022
Texas
1 review
0 helpful votes
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Great
May 17, 2022

Great quick and easy to get done and not too expensive

Date of experience: May 17, 2022
Kentucky
1 review
0 helpful votes
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Excellent
May 17, 2022

Quick and easy checkout and delivery! The website was easy to navigate and I found what I needed!

Date of experience: May 17, 2022