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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
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You guys sent out a empty box good thing ups noticed it but I need the part now caint wait another week for it to come in
The site video explained easy install and they turned out looking great
Carpet fit was relatively good but the kit does not include kick panels, rocker panels, or rear door panels resulting in an unfinished appearance if your changing carpet color.
Website said that product would fit my Jeep. (04 LJ) but when I tried to install on factory mirrors the kit did not fit mirrors 03-06. Even after the filter of the website said it would
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Received my packaged with huge open holes around the entire packaging due to the way it was being handled and the paint on my purchased item was scratched from the areas of the open cardboard holes.
The site makes it so easy to search for products and if I ever have needed to call the reps are always so helpful!
Products came as advertised and shipping was lightning fast.
IDK. My first order from Extreme Terrain. I ordered a bumper, it was supposed to arrive in 7-10 days. The payment went through instantly. Now they cannot guarantee the shipping date or arrival date. Why Mr. Website Manager guy do you advertise as "In Stock", and "Arrives in 7-10 Days" if none of that were true?
Oh, and the free may gift using the promo code MAYGIFT22 arrives in August? At least they are free.
Mark V on chat was helpful, but could not resolve the shipping situation.
I get that there are supply and logistics issues, just be upfront about it so the customer can make an informed decision.
I'm so sorry to hear about your experience!
So that I can help, please reach out to me directly at Ext. 257
I hope to hear from you soon.
Amy
Do not like fedex as my mail carrier. They never get my packages here on time. They are the worst mail carrier because they send my package all over the US instead of directly to a fedex location near me.
Placed an order for the seat covers without realizing it said delivery would be weeks out, I contacted customer service to cancel order but change my mind. I then was told if they get them back in stock, they will ship out asap! Next thing I know I received an email saying your order is on the way!
Quick and easy to order. The installation video was perfect, especially the tools needed tip.
Quick and easy Web site to navigate with a great selection and variety of price ranges.the is something for all budgets.
Amazing site! Love being able to see the parts on my actual jeep and then being able to see them on other's Jeeps that are like mine. Extremely fast shipping too!
Great service and fast delivery looking forward to purchasing more items in the near future
I received everything I ordered promptly, I am so glad I found this website. Thanks
Wanted a cap for my pick-up truck, but hard caps are expensive. I had experience with Best Top as we had an Isuzu Amigo with the soft top, saw the tops for pick-ups, ordered one, have it on now. I like it because I can fold down the top if I need to haul anything tall, plus I can take out the side windows to get air. You can have a pick-up truck for hauling, plus if you have family in the seats, you can put groceries, anything in the bed of the truck without rain getting it wet. I am happy with it.
Quick and easy checkout and delivery! The website was easy to navigate and I found what I needed!
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If


I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257