Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Extreme Terrain

Extreme Terrain

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
How would you rate Extreme Terrain?
grey stargrey stargrey stargrey stargrey star

Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

Instant Feedback

51,007 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Nathanael S.
Unfollow Nathanael S.
Share Review
Report Review

Title
July 30, 2022

Still new to the site. So the online part of it went how expected. Which is good

Date of experience: July 30, 2022
New Jersey
1 review
0 helpful votes
Follow Mr G.
Unfollow Mr G.
Share Review
Report Review

Exactly what I needed
July 30, 2022

They got me the right part and right quick! Good times!

Date of experience: July 30, 2022
Wisconsin
2 reviews
0 helpful votes
Follow Robert P.
Unfollow Robert P.
Share Review
Report Review

Very good
July 30, 2022

Fast and easy. Cant think of anything else. So ill just write this

Date of experience: July 30, 2022
North Carolina
1 review
0 helpful votes
Follow Doyle M.
Unfollow Doyle M.
Share Review
Report Review

Amazing
July 30, 2022

I've been looking at the BedRug Bedtred for sometime now. I contacted customer support for some assistance and they came through as usual. I've used ExtremeTerrain for a lot of my purchases. I would recommend them to all my Jeep friends.

Date of experience: July 30, 2022
Iowa
1 review
0 helpful votes
Follow Steven C.
Unfollow Steven C.
Share Review
Report Review

Great
July 30, 2022

Excellent, my many items wre allways shipped fast direct with no problems whats so ever. The items I purchased allways were the best price with shipping.

Date of experience: July 30, 2022
Kentucky
1 review
0 helpful votes
Follow Jenny E.
Unfollow Jenny E.
Share Review
Report Review

Delivery issue
August 29, 2022

Our package was left at the completely wrong address at our neighbors house down the street and across the road! The correct name and address were on the box but it was left there and it sat for almost 1 week in the rain because they were on vacation & we had no idea it was there! They brought it over when they got back but still, why in the world? Totally different name & address. We have it now and luckily they are installed and do work but that is very frustrating.

Date of experience: July 29, 2022
Support R. — Extreme Terrain Rep
over a year old

Thank you for your feedback.
If you would like to discuss your review, please
Feel free to reach out to me.
I hope to hear from you soon!

Amy
Ext 257

New Jersey
1 review
0 helpful votes
Follow Brendan F.
Unfollow Brendan F.
Share Review
Report Review

Teens first car
July 30, 2022

First time car owner but personalising my '04 Jeep. Thanks for making it nearly good proof for me.

Date of experience: July 29, 2022
Missouri
1 review
0 helpful votes
Follow david N.
Unfollow david N.
Share Review
Report Review

Lost one fox shock
July 30, 2022

3 of my shocks came in. I waited 2 days the shipping company said it was on the way. 3 days later called extreme terrain and lol 2 days later they sent a another shock. Have always been happy with the service from extreme terrain david

Date of experience: July 29, 2022
Florida
1 review
0 helpful votes
Follow Maranda F.
Unfollow Maranda F.
Share Review
Report Review

Excellent!
July 29, 2022

Easy to order arrived within a few days and was correct product!

Date of experience: July 29, 2022
New York
1 review
0 helpful votes
Follow Matthew E.
Unfollow Matthew E.
Share Review
Report Review

Great!
July 29, 2022

Very fast shipping and very good with the return process. Would recommend to a friend and shop there again!

Date of experience: July 29, 2022
District of Columbia
1 review
0 helpful votes
Follow Jennifer V.
Unfollow Jennifer V.
Share Review
Report Review

Rear tire relocation bracket
July 28, 2022

Website was easy to navigate. Prompt delivery. Excellent customer service.

Date of experience: July 28, 2022
Nevada
1 review
0 helpful votes
Follow Chuck M.
Unfollow Chuck M.
Share Review
Report Review

Excellent mod
July 28, 2022

Immediately appreciated the difference in the engine sound. Too new to determine any increase in fuel efficiency but the sound and increase in acceleration is immediate! 5 stars

Date of experience: July 28, 2022
Florida
1 review
0 helpful votes
Follow Scott X.
Unfollow Scott X.
Share Review
Report Review

Mammoth wheels
August 27, 2022

Initial order received quicker than expected, thank you. Ordered 5 Mammoth wheels, 3 of 5 had factory irregularities. Return process fairly easy except 2hr round-trip to get to FedEx shipping center. Once return shipped I was immediately notified by Extreme Terrain and replacements were quick to follow. Again, 1 of the 3 had factory irregularity, but decided to keep it rather than go through return process again.

Date of experience: July 28, 2022
Support R. — Extreme Terrain Rep
over a year old

Thank you so much for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Texas
1 review
0 helpful votes
Follow Andrew R.
Unfollow Andrew R.
Share Review
Report Review

Red rock bumper
July 28, 2022

Everything showed up promptly. As I was installing I noticed the grease fitting was broken off for the tire carrier.

Date of experience: July 28, 2022
New York
1 review
0 helpful votes
Follow Brian V.
Unfollow Brian V.
Share Review
Report Review

I ordered a gift card for my sister to be delivered via email. She never received it so I started a chat with customer service who were very nice. I explained the situation, they told me it had been emailed to me. I checked my email including spam but was nowhere. I asked them to try try resenting it to both emails which they said they did, but still never received it. I had to have them give me the number so my sister coukd actually use the gift card I purchased for her because still a day later nothing in either email.

Date of experience: July 28, 2022
Support R. — Extreme Terrain Rep
over a year old

Thank you for your feedback!
Please feel free to reach out if you would like to discuss your review.
I hope to hear from you soon.

Amy
Ext 257

North Carolina
1 review
0 helpful votes
Follow James Y.
Unfollow James Y.
Share Review
Report Review

Does the job
August 27, 2022
Updated review

Well designed and manufactured as far as fit to my 2010 Tacoma. What should have been a 1 hour installation for 2 people turned into an entire afternoon because the crossbars were not threaded correctly to accept the bolts provided. Had to rethreaf 12 of 16 of these holes. Also need to paint bolts black before installing unless you want the patchwork look.

Date of experience: July 28, 2022
Support R. — Extreme Terrain Rep
over a year old

Thank you for your feedback!
Please feel free to reach out if you would like to discuss your review.
I hope to hear from you soon.

Amy
Ext 257


Frustrating website
July 21, 2022
Previous review

Frustrating website

Date of experience: July 21, 2022
Pennsylvania
1 review
0 helpful votes
Follow Chris X.
Unfollow Chris X.
Share Review
Report Review

Very satisfied
July 28, 2022

The product was exactly as described. The quality and fit were excellent and I love the way it looks on my Jeep!

Date of experience: July 27, 2022
California
1 review
0 helpful votes
Follow Julie L.
Unfollow Julie L.
Share Review
Report Review

Jeep visors easy to install
July 28, 2022

Purchased replacement visors for '98 jeep TJ. They were easy to install and match the camel colored original ones and interior well.

Date of experience: July 27, 2022
Iowa
1 review
0 helpful votes
Follow Lisa K.
Unfollow Lisa K.
Share Review
Report Review

Bummer
July 28, 2022
Updated review

Wish I could have had my coupon before I had place this expensive order. Received it after the fact.

Date of experience: July 27, 2022

Wish I could have had my coupon before I had place...
August 19, 2022
Previous review

Wish I could have had my coupon before I had place this expensive order.

Date of experience: July 20, 2022
Texas
1 review
0 helpful votes
Follow RAY A.
Unfollow RAY A.
Share Review
Report Review

Excellent service. Fast shipment.
July 28, 2022

Great customer service! Fast shipment! Package arrived before the tracking number became effective so I could track shipment!

Date of experience: July 27, 2022