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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I have placed multiple orders with this site before and for some reason my last order placed was charged twice and then cancelled once, still waiting for the refund on my account.
I've been ordering from Xtreme Terrain for about the last 6 months. I've ordered quite a bit of stuff and it always comes fast and they have difficult to find items. I recommend them to everyone.
My experience was excellent Ms Taney C assisted me today. She was friendly patient and helpful. What more could you ask for?! My issue was resolved by her with no hassles. It was a pleasant experience.
Thank you Ms Taney C
I have had great experiences with Extreme Terrain and that is why I keep returning to purchase what I need.
This is my second time shopping with Extreme Terrain so far everything has worked out very well. Had help when needed, and items arrived as advertised.
I have rarely not been able to find what i need or am looking for. If i don't see it i simply email them and i get a reply in a day or two with a possible solution or other options that may work for what i am doing. The prices have always been reasonable.
Aloha would be awesome to get some shipping discounts to Hawai'i if spend a certain amount of money. Just a thought. Mahalo and God bless!
I spoke with representative and ordered roof cover; was never informed that additional products are needed to install said top would have been very helpful, thanks Kenneth
I love all of the reviews and pictures. The installation videos are a major plus and helps me with deciding which products to buy.
Want you to let you know I ordered item number fb******* storage bags for $114.99 a pair page 41. I get your catalog in the mail and on the next page 42 fb******* for 89.99 pair storage bags! Two different prices for the day item. Can I get the refund for the difference?
Thank you!
I have been looking for auto open truck locks! I have an older truck with manual unlock. The item arrived on time in a very secure box! It was in good condition! It was easy to maneuver through the web sight and good price. I can't thank you enough!
Love this site in the products. This site is a must use for Jeep enthusiast. They have everything you need or anything that you could ever think of. I have used no other sites and my jeep is absolutely tricked out.
Quit using USPS. I live less than 2 hrs from the shipping point and it took over a week to get the product. Use UPS! Also as I was putting on the grab handles I ordered, one of the clips broke! The lights were awesome and easy to install
Hello Gary,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent order. We also want to thank you for being a member of our Military, Medical, and First Responders Cashback Program. We are happy to offer this program to thank customers, like you, for the service you provide to our country and our communities.
We can understand your frustration and we apologize for the delays in receiving your headlights and grab bars for your Wrangler. The majority of our orders do ship via FedEx or UPS, but some orders do ship USPS, and we apologize for these delays. We do see that you set up a return for the grab bars, and we are sorry that the clips broke off while you were installing the bars.
Due to this situation, we issued a credit to your ExtremeTerrain account. This credit can be used on your next order and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Okay ………………………………………. Okay except for this crap I don't need this right now. All I need to do is get the order completed and shipped.
I ordered an antenna for my 2018 jeep wrangler jk and it worked perfectly! I just did not have instructions and do not know wha i was getting myself into
I was trying to find the best step bar for my 2025 Tacoma to help my wife get in and out of truck.
Also wanted to find one that would make my truck look even more awesome than it already does.
I did one last search when I thought I had already decided on 2 than I came across Extreme Terrains website and found one for a great price and is going to look great.
One other thing that made it easy to decide is that the truck they demoed on is the same truck and color as mine so I got to see what it was going to look like.
Great website! Can't wait to get them on my truck.!
Since I just bought this used Jeep back in Feb of this year I have bought a lot of things from you and whats really nice is you can get money back on your next order and that's really nice. One other thing is you guys are great at shipping the orders to people, no problems as of yet.
I have purchased alot of stuff through extrem terrain. Everything has always been on time and fit great. I install all my own parts except differential work. Haven't got that one figured out yet. Overall great place to shop for my jeep stuff. Been using them for at least 10 years
Every single time i've ordered something from extreme terrain something has been messed up, this time I was double charged and was sent two door seals, I emailed them within 5 minutes of getting the confirmation email and they sent it anyway so ill have to drive the 45 minutes to the fedex to get my goddamn money back. Also ordered a b&m shifter that came broken, again drove the 45 minutes to the fedex store to get another one for that one to break the same way while i was driving on the highway a week later, or the $650 rugged ridge bumper that was missing the mounting bolts, after being on hold for 35 minutes without being able to talk to any i went and bought some. You best believe I wont be buying my next lift from them. Also they spam the hell out of me with emails
Hello Murphy,
Thank you for your email, and we are sorry to hear that you are unhappy with your recent order for the Front Door WeatherStrip. We do our best to have orders shipped to our customers in a timely manner, and unfortunately with your order for the 2 Front Door Weatherstrip, we were unable to change the order to just one, before the item shipped.
We show that your placed the order inline for the two Front Door WeatherStrip on 3/17 around 8:15 PM EST. We do see that you sent an email asking us to update the order for just one weatherstrip, but by the time we reviewed the email, the items had already shipped out. We show that order left our warehouse in the morning of 3/18 and was delivered on 3/22. We do apologize that we were unable to make the requested changes to your order before the order shipped out.
We can understand your frustration with this situation, and if you would like to set up a return for one set, please contact us and we will be able to assist you. You can also initiate the return using our Customer Portal, [email protected]. You can log on using your order number, and then you will see a button that states, "start a new return.'
We tried to locate your order for the bumper, but we were unable to locate the order. If you receive an item that is missing hardware, we can try to source the hardware and have it sent to you, or we can offer to reimburse you if you are able to source the hardware locally. If you can respond to this email with the order number for your bumper, I would be happy to review this situation and see if there is anything I can do for you. I would like to have the opportunity to review your experience with this order, so we can provide necessary feedback to the representative who you spoke with regarding the missing hardware.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joe,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent purchase. We can understand your frustration that the order was canceled and will not be shipping to you.
On all of our orders, we use a payment verification system, and for this order our payment verification system was unable to approve this transaction at this time. We apologize for any inconvenience, but we are unable to process this order. Any authorization holds will be released within 3-5 business days.
This is not a reflection on you, but rather a caution against potential security issues. We invite you to re-submit your order using a different payment method or ensure that your billing address perfectly matches the address on file with your bank.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy