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Extreme Terrain

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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50,845 reviews

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North Carolina
3 reviews
2 helpful votes
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Lie!
May 11, 2023

I spoke with their agent said return is free and warrany will refund but turn out it cost me and leave me owe for warranty and return cost. They lied. I am very disappointed... dont trust their words

Date of experience: April 11, 2023
Amy D. — Extreme Terrain Rep
over a year old

I am so sorry to hear about your experience.
After reviewing your order, I see you did speak with an agent.
If you need anything else please reach out.
Thank you.

California
1 review
0 helpful votes
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Every thing has been great.
April 11, 2023

Easy to find what I am looking for and easy to order.

Date of experience: April 11, 2023
Virginia
1 review
0 helpful votes
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Customer Service
April 11, 2023

Customer service was outstanding. They assisted me with my running board purchase, and in addition I questioned them on my tow-bar pins for cover caps. Nothing was found at that time, but latter in the day I was e-mailed where to find the covers.
Thank you for the service..

Date of experience: April 11, 2023
Texas
1 review
0 helpful votes
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Bronco RC tailgate reinforcement
April 11, 2023

Fast shipping! Love it! Looks great and easy to install!

Date of experience: April 11, 2023
California
1 review
0 helpful votes
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Easy, selection very good, lots to choose from. Items were delivered in great shape and so far everything is good. The lights I bought fix perfectly on the jeep. In some of the reviews I read they didnt fit, that wasnt case for me. This is my 2nd set of seat covers, quality seems good but the fit isnt the same as the last set. They are fine but the 1st set fit more snug, these have a looser fit. Time will tell how they hold up. Overall very happy with the items i purchased.

Date of experience: April 11, 2023
Arizona
1 review
0 helpful votes
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LED Lights
April 11, 2023

Awesome, just awesome. Easy ordering, really fast delivery, and exceptional quality and support when I needed it.

Date of experience: April 11, 2023
Arizona
1 review
0 helpful votes
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I needed a replacement part for my Jeep. I was able to find it within minutes and was installing it in a few days.

Date of experience: April 10, 2023
Texas
1 review
0 helpful votes
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Great Products & Fast Shipping
April 11, 2023

Quick & Easy like everytime I order from here. Always ships really fast. I'm a returning customer and will continue to order more in the future.

Date of experience: April 10, 2023
California
2 reviews
0 helpful votes
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Great quality
April 11, 2023

Very easy to use and the prices are really good. Great deals! Thanks!

Date of experience: April 10, 2023
North Carolina
1 review
0 helpful votes
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Great Service
April 11, 2023

Great service. Easy to navigate site, find what I need and delivery was quick.

Date of experience: April 10, 2023
Maine
1 review
0 helpful votes
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Great deal
April 10, 2023

Saved a lot of money. Thanks for the accurate description and fast shipping

Date of experience: April 10, 2023
Texas
1 review
0 helpful votes
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Great experience!
April 10, 2023

Ordered a set of seat covers for our YJ a day after my husband ordered an all weather cover off Amazon (prime) for when our hard top is off.

I ordered Monday afternoon around 3pm and my items were delivered Wednesday afternoon before 5pm, and the shipping was free. The seat covers fit like a glove and we love them. My ONLY issue was getting TJ instructions with the YJ seat covers but packing mistakes happen and the seat covers were easy to put on regardless.

The Amazon cover fits like crap, took extra time to get here, and we will be sending it back and ordering a cover off Extreme Terrain.

Date of experience: April 10, 2023
Illinois
1 review
0 helpful votes
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Fast
April 10, 2023

Products easy to search, good selection on hand and fast shipping and delivery.

Date of experience: April 10, 2023
Texas
1 review
0 helpful votes
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Not satisfied!
May 10, 2023

Supposedly the size coordinates with the model but it doesn't fit, and there is no way to adjust to make it fit. The item is a spare tire cover. The material is too cheap for the price. Hope I can get my money back!

Date of experience: April 10, 2023
Amy D. — Extreme Terrain Rep
over a year old

Thank you for your review!
If you would like to discuss, please reach out.
I hope to hear from you.

Amy
EXT 257

Utah
1 review
0 helpful votes
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Back up lights
April 10, 2023

This product was exactly as it was descibed, it was delivered quickliy and installing it was easy took about 1/2 hour.
Very good experience

Date of experience: April 10, 2023
Ohio
1 review
0 helpful votes
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Overall good
April 10, 2023

The experience was good, except signing up for the mailings they sent me 3-4 emails per day which I had to quickly unsub from.

Date of experience: April 10, 2023
Amy D. — Extreme Terrain Rep
over a year old

Thank you for your review. If you have any questions or would like to discuss- please feel free to reach out.
I hope to hear from you soon.
Amy
EXT 257

California
1 review
0 helpful votes
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Sidestep did not fit the vehicle I accurately specified. The roof rack is still missing lots of parts. A credit was issued but I was not informed I wouldn't receive the missing parts as a result. I am still waiting for my return slip for the sidestep. Nothing went well at all. I regret shopping with this company.

Date of experience: April 10, 2023
Amy D. — Extreme Terrain Rep
over a year old

I apologize for the issues you have had with your order.
If you would like to discuss, please reach out.
I hope to hear from you.

Amy
EXT 257

Texas
1 review
0 helpful votes
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Great customer service
April 10, 2023

I ordered wrong part. Got a refund promptly.
Will order from again

Date of experience: April 10, 2023
Canada
1 review
0 helpful votes
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Missing Brackets
May 10, 2023

The item I bought is useless. I understand it said in the listing that the mounting hardware was missing, I had assumed this was the bolts/washers/screws/nuts/etc...not the brackets. Where do I go from here? I paid a lot of money for shipping to get a "good deal".

Thanks

Date of experience: April 10, 2023
Amy D. — Extreme Terrain Rep
over a year old

Thank you for your review.
I see you chatted in with an agent.
If you need anything else, please reach out.
I am sorry to hear about your experience with your order.

Amy
EXT 257

Michigan
1 review
0 helpful votes
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Parts Order
April 10, 2023

They carry a wide range of parts which made easy an accessible to locate what I needed. Easy to order reasonable delivery time.

Date of experience: April 10, 2023