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Extreme Terrain

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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50,851 reviews

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Wisconsin
2 reviews
0 helpful votes
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Misch Big Boy seat brackets
April 13, 2023

These are a great way to gain extra leg room in a Jeep Wrangler. I'm over six feet with long legs and the extra comfort is more than welcomed. My order with Extreme Terrain was delivered in two days. A great experience.

Date of experience: April 13, 2023
Jamaica
1 review
0 helpful votes
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Jeep Hardtop Storage
April 13, 2023

Bought for the garage to put my Jeep top above and off the ground. Easy to install and works like a charm! One person can do it, but it is a lot easier with two people for sure. Happy with my experience!

Date of experience: April 13, 2023
Arizona
1 review
0 helpful votes
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Good
April 13, 2023

Good morning I well like to have a good day and time we'll see you tomorrow Tuesday morning around noon time to get burn out of the bill end of the month of February to June and then I add a new one to you in a

Date of experience: April 12, 2023
Arizona
1 review
0 helpful votes
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Web site easy to use and excellent service on past purchases

Date of experience: April 12, 2023
Washington
1 review
0 helpful votes
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Antenna
April 13, 2023

My experience was great except the hardware is not long enough for my rig

Date of experience: April 12, 2023
Oregon
1 review
0 helpful votes
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Second time I've ordered an item from Extremeterrain that was a 5 day ship. Only to receive an email that the item will be drop shipped from the manufacturer at a later date, usually 10 to 15 days later. Then you will get a email the item is out of stock, but they take your money from your account on the date you place the order. Good news it only takes 6 to 7 days to refund your money. Don't waste your time or money on this company!

Date of experience: April 12, 2023
Support R. Extreme Terrain Rep
over a year old

I apologize for your items being on back order. I applied a $20.00 Store credit to your account as
An apology. If you would like to discuss your experience with me, please
Feel free to reach out.

Amy
EXT 257

California
1 review
0 helpful votes
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Web site detail was incorrect
May 12, 2023

I was disappointed in three significant ways. 1. The running boards arrived in a box with one of the ends open. 2) The running boards I purchased were advertised for a 2023 Jeep Wrangler 2-door, but when I went to install them it was clear they were not compatible. Even the instructions said for Jeeps up to 2020. 3. The return process was not easy. They have no phone number to call to talk to in person. You are forced to chat with someone and explain what happened in order to get a return link sent to your email that contains the FedEx return slip (I never received the link and had to chat with another associate and repeat #2 above). Once i received the link, I had to take 3 photos and upload them: the box, how it didn't fit, and one other I can't remember. Reboxing was also not easy at all.

Date of experience: April 12, 2023
Support R. Extreme Terrain Rep
over a year old

I am so sorry to hear about all the issues you are having here.
I tired to look up your order with your email and I was not able to locate it.
Please feel free to reach out to me and we can discuss.
You can always call in to our Customer Service to get help with orders, place orders etc.
I am really sorry about your experience.
Please let me know if I can be of any assistance.

Amy
EXT 257

Colorado
1 review
0 helpful votes
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Seat Covers
April 12, 2023

Fast delivery, have not put them on yet! Thank you!

Date of experience: April 12, 2023
Mississippi
1 review
0 helpful votes
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Great Experience
April 12, 2023

I have always had great shopping and ordering experience with Extreme Terrain.
My Number 1 shopping site!

Date of experience: April 12, 2023
Oklahoma
2 reviews
0 helpful votes
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Very user friendly.
April 12, 2023

This transaction was so simple and user friendly. Especially for a non computer person as myself.

Date of experience: April 12, 2023
Utah
1 review
0 helpful votes
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Condensation is not normal
April 12, 2023

No problems with ordering, the order was shipped out quickly, but FedEx is so bad at getting things delivered on time, they let the package sit in my local warehouse for two days before finally delivering it 3 days after it was supposed to come (not Extreme's fault really). There is a large one pager inside the box of tail lights that immediately tries to explain that condensation inside the light is normal, I beg to differ. I have never had any tail or headlights that have had condensation inside them. I installed these lights and washed my truck the next day, and the drivers side light held condensation for 6+ hours. I don't know why this would be considered normal but it's not. The lights look great and I am happy with the apperance. The metal clips where the screws engage for installation are crap, they need to be updated to matcht he factory clips. I had to use the factory clips because the screws immediately stripped the clips from the lights. Please update those clips!

Date of experience: April 12, 2023
Kentucky
2 reviews
0 helpful votes
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Ton of products available to choose from and a great experience!

Date of experience: April 12, 2023
North Dakota
1 review
0 helpful votes
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Replacement axle back muffler
April 12, 2023

Loved the info and videos on the product pages. Helped us to decide easily'

Date of experience: April 12, 2023
Ohio
1 review
0 helpful votes
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Great
April 12, 2023

Great experience fast shipping tires look great and ride great rims looks amazing

Date of experience: April 12, 2023
Indiana
2 reviews
5 helpful votes
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Fast delivery
April 12, 2023

Extreme terrain was easy to buy from I have purchased here before knowledgeable sales staff Eagar to assist you in your jeep parts and opinions

Date of experience: April 11, 2023
California
1 review
0 helpful votes
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Super easy and intuitive
April 12, 2023

Website is easy to use and tells you exactly what you need for your exact vehicle.

Date of experience: April 11, 2023
Oregon
1 review
0 helpful votes
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Replacing the header
May 12, 2023

Not happy with first header did not fit like you said had to purchase a different header. Hopefully it fits. Been tore down for three weeks. Hopefully tomorrow it will be on the road again yahoo.

Date of experience: April 11, 2023
Support R. Extreme Terrain Rep
over a year old

Thank you for the feedback!
Please come back and give us an updated review on your header.
If you have any questions, please let us know.

Amy
EXT 257

Missouri
2 reviews
0 helpful votes
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Jeep Wrangler Brake Parts
April 12, 2023

Caliper cylinders worked well. The right hand brake line was a little shorter then I liked but it works.

Date of experience: April 11, 2023
West Virginia
1 review
0 helpful votes
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Love my bumper! However, I would not rate this a 1 on install ease. And it did not take 30 minutes. More like 1.5 hours but that is counting frustration breaks. I did get it done and it does look great! Would have been a 5 star if more realistic install description.

Date of experience: April 11, 2023
Amy D. Extreme Terrain Rep
over a year old

Thank you for your review!
If you would like to discuss, please reach out.
I hope to hear from you.

Amy
EXT 257

Michigan
1 review
0 helpful votes
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Fast shipping!
April 11, 2023

Recieved my tire within two days! Super fast service and trustworthy product from this company will forever be a customer!

Date of experience: April 11, 2023