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Extreme Terrain

4.5

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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50,907 reviews

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Florida
1 review
0 helpful votes
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Quality product
April 16, 2023

I ordered the teal grill mesh insert for my 2012 Jeep Wrangler JK and it arrived faster than I expected! The quality of the product was great and installation seemed pretty simple! Sadly, I ordered the wrong color which ultimately led to me returning the product.

Date of experience: April 15, 2023
Florida
1 review
0 helpful votes
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Window Visor
April 15, 2023

Good experience. Nice product. Good quality. Happy with purchase.

Date of experience: April 15, 2023
New York
1 review
0 helpful votes
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Excellent
April 15, 2023

Easy to order, fast and on time. I was alerted when my order shipped and was updated as it was on its way.

Date of experience: April 15, 2023
Canada
1 review
0 helpful votes
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Parts to Canada
April 15, 2023

Some accessories are difficult to find north of the border. Fortunately Extreme Terrain has my covered with quick delivery and especially with paying taxes and duty upfront which cans save a lot of hassle. Fantastic.

Date of experience: April 15, 2023
Georgia
1 review
0 helpful votes
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Great upgrade
April 15, 2023

My passenger side running light went out in my '21 JL, brake light and blinker still worked. Took it to the dealership and they said $1,200 to replace the light. Ordered this set for $230 total and between me and my husband and an hour later it looks better than it did before!

Date of experience: April 15, 2023
Illinois
1 review
0 helpful votes
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Soft top and runners
April 15, 2023

We received the products promptly and the videos to install were extremely helpful. Top notch on all facets.

Date of experience: April 15, 2023
Massachusetts
1 review
0 helpful votes
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2013 JK Rzeppa joint
April 15, 2023

Easy site to use, always have what I need on hand, free shipping, and can't beat finding open box items!

Date of experience: April 15, 2023
Arizona
1 review
0 helpful votes
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Great products, great service.
April 15, 2023

Got exactly what I ordered and fit l8ke promised. I plan to order more in the near future.

Date of experience: April 14, 2023
Arizona
1 review
0 helpful votes
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JK Accessories
April 15, 2023

Very helpful phone agents. Easy to order online.
Not 100% happy with Westin products, one rear flare had surface rust at a weld, poor paint coverage? I'm hoping they don't rust quickly.
The DV8 front inner fender liners didn't come with the correct hardware, had to purchase the correct hardware.
Wouldn't mind exchanging the fender flares but I don't have time and don't want to have to foot the bill for return shipping.

Date of experience: April 14, 2023
New York
3 reviews
1 helpful vote
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Love my seat covers
April 15, 2023

I love that my shopping cart did not empty even though I left it overnight!

Date of experience: April 14, 2023
North Carolina
1 review
0 helpful votes
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Good communication
April 15, 2023

Quicker shipping than they expected. Item was described a little different than what I received. But overall I was satisfied

Date of experience: April 14, 2023
Oklahoma
1 review
0 helpful votes
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Lights came in really fast but did not come with instructions. The fog light adapter doesn't fit. Lastly the yellow wire that powers the opposite RGB headlight was way too short and had to go out a buy a longer 12G wire. Very frustrating purchase to say the least.

Date of experience: April 14, 2023
Support R. — Extreme Terrain Rep
over a year old

Thank you for your feedback.
I see you contacted us to discuss how to install.
If you need anything else, please reach out.

Amy
EXT 257

North Carolina
1 review
0 helpful votes
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Great looking handles
April 15, 2023

I placed my order for these handles and got them within four days. They look great and I'm pleased with the price and speed of my order.

Date of experience: April 14, 2023
New York
1 review
0 helpful votes
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Only place I buy my wrangler parts from, great quality and great value

Date of experience: April 14, 2023
Rhode Island
1 review
0 helpful votes
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Great company
April 15, 2023

I had everything I was looking for at a reasonable price. I will definitely shop with them again.

Date of experience: April 14, 2023
Idaho
1 review
0 helpful votes
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Zipper Broke Out of the Box!
May 14, 2023

These are pretty nice bags, that are made fairly well, however the zipper was broken when I unboxed it. Unfortunately, I am going on a trip this weekend and need the bags for more room in the Jeep, so I have to use them and probably won't be able to return them.

Date of experience: April 14, 2023
Support R. — Extreme Terrain Rep
over a year old

I am so sorry it arrived with a zipper broken.
I do not see that you contacted in about this-
If you need anything, please reach out.

Amy
EXT 257

Illinois
1 review
0 helpful votes
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Installed the roof, it leaked and the ride was much noisier than with the hardtop. Asked to return it and I was honest and said I'd installed and removed it. I was told it was not returnable because it had been installed. Lesson learned. But if you need to return an item, I suggest you not mention "installing" it.

Date of experience: April 14, 2023
Support R. — Extreme Terrain Rep
over a year old

I apologize for your experience with this product.
If you would like to discuss this in more detail-
Please feel free to reach out.

Amy
EXT 257

Florida
1 review
0 helpful votes
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Super fast and easy
April 14, 2023

Extremely easy to place an order. No pun intended.

Date of experience: April 14, 2023
District of Columbia
1 review
0 helpful votes
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Extremely fast shipping. My item got shipped even before the estimated delivery date.

Date of experience: April 14, 2023
Florida
1 review
0 helpful votes
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Like to play with your money
May 14, 2023

Cancelled order, still sent it, returned and asked for refund to my card, waited 10 business days for them to tell me they refunded as store credit. Picked insurance option to ensure the package wasn't lost and blamed on me and they refuse to reimburse me for that and say I never paid for it after promising me I'd be reimbursed. They go by their own rules. Will never shop with them again.

Date of experience: April 14, 2023
Support R. — Extreme Terrain Rep
over a year old

I am so sorry to hear about your experience with you return.
I reviewed your order and it looks like we were able to get that refund applied to your Credit Card as you requested.
If you have any other questions or would like to discuss, please feel free to reach out.

Amy
Ext 257