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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Sidestep did not fit the vehicle I accurately specified. The roof rack is still missing lots of parts. A credit was issued but I was not informed I wouldn't receive the missing parts as a result. I am still waiting for my return slip for the sidestep. Nothing went well at all. I regret shopping with this company.
I ordered wrong part. Got a refund promptly.
Will order from again
The item I bought is useless. I understand it said in the listing that the mounting hardware was missing, I had assumed this was the bolts/washers/screws/nuts/etc...not the brackets. Where do I go from here? I paid a lot of money for shipping to get a "good deal".
Thanks
Thank you for your review.
I see you chatted in with an agent.
If you need anything else, please reach out.
I am sorry to hear about your experience with your order.
Amy
EXT 257
They carry a wide range of parts which made easy an accessible to locate what I needed. Easy to order reasonable delivery time.
In the home page you can see 10% off additional on open box but when you buy it won't appear also, there was a legend on the open box item 10% off if use spring10 but when tried to use does not work
I am sorry to hear that.
If you would like to discuss the issues
You had with this in more detail, I
Would be happy to speak with you.
Amy
EXT 257
As like every transaction I have done with Extreme Terrain I am very satisfied. I have been buying from you guys for a couple years now and everything is as described. Fast shipping. I tell everyone to shop there.
Part was quality and arrived in time for us to get the jeep going before vacation.
Easy to order and doesn't take long to get a purchase. Good quality and will order from here again.
Garbage crap will never order again waste of time needed it as a birthday gift for 4-10
Thank you for your review!
If you would like to discuss, please reach out.
I hope to hear from you.
Amy
EXT 257
Arrived ahead of time. Installed and ready to use.
No problems with ordering. But the parts don't work for my jeep. Not extreme terrains bad. Just won't work.
Thank you for your review. If you have any questions or would like to discuss- please feel free to reach out.
I hope to hear from you soon.
Amy
EXT 257
Very easy site to navigate and extremely quick delivery.
Just want to say Thanks! You guys are great.
Have you you heard. Bababababird bird bird bird is the word.
I was tired of the stock antenna on my '22 gladiator overland. Surprised they still install the long metal ones on new cars. This one is great, incredibly simple installation.
Extreme terrain is your online one stop shop for jeep parts. I have purchased many parts for my 2006 Jeep TJ. The site makes it simple and straight forward to purchase parts specifically for my make and model. Do yourself a favor and purchase your parts from Extreme Terrain
It went smoothly. Had what I needed and checked out with no problems.
My experience ordering my window guards was simple, fast and convenient.
Product was protected and well built. There were no assembly instructions included. When I searched your website for instructions the instructions were very vague and did not explain how to cut the fender. Very frustrating.
I am sorry you had trouble with that.
You can always contact customer service for assistance.
We do have review and install videos available on the item page
As well. I apologize this was a frustrating experience.
If we can be of any assistance, please let us know.
Amy
EXT 257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I apologize for the issues you have had with your order.
If you would like to discuss, please reach out.
I hope to hear from you.
Amy
EXT 257