On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Am a loyal customer because ET has always been so responsive on anything that I have needed for our 3 Jeeps (TJ/Jeepzilla, TJ/The Great Green Gazou and the CJ/Orange Crush).
Appreciate how ET treats every order, no matter how small the order, and customers as their top priority.
Website & checkout is easy (I primarily use Paypal).
Wonderful inventory.
Great open box/sale/discounts program with text msg's & emails of relevant to me (parts for my TJ's) sales.
Shipping prices/delivery times have improved vastly, on par/getting better than Summit & Jegs.
24x7x365 support is excellent with chat always available & super knowledgeable/4x4 enthusiast staff.
Keep rocking it ET in 2026!
I'll send pics of Jeepzilla when its done this spring, with its new Extreme Terrain Motobilt front frame and rear frame sub-sections.
My experience with extreme terrain has been a disaster from the very start. They lost part of my order, then they said I requested a return when I never even received anything from my order. It's safe to say I will never order from this company again and if ever asked about this company from my jeep friends I will definitely recommend someone else. Very unprofessional
Customer service was so easy, returned an item no longer necessary and got money back fast, and all the rest of my items were great quality, exactly how I wanted them. Highly recommended store.
I like this company because they have a lot of variety. And if you see something usually they have sales quite often so you can find a better deal on it than any or else.
Get company to do business with. I wish they had more selection for my Grand Cherokee. Great products and several prices options that are suited to just about any budget.
Bought a set of side steps for my 2026 taco and there was a huge variety to choose from. Loved being able to see detailed product info to make the best decision from a quality AND aesthetic point of view!
Look forward to shopping with Extreme terrain again!
Oh Yeah!
Fast free shipping makes this boy very happy indeed!
ADAM REY
Last few times I've tried to get the door sills they have been out of stock today they weee low in stock snatched em up
Easy to find what I was looking for and had a great selection to choose from.
Excellent service, great product, fast shipping, product arrived days earlier than expected, beautiful appearance to my truck
I've purchased thousands of dollars in mods for my Gladiator fast shipment, bonus dollars from submission pics are one of the main reasons I buy here.
I love ordering from Extreme Terrain! I have always gotten great service and if I have questions, there is always someone available to help.
Got my side steps and mounted them today. Great experience ordering, fast shipping and great customer service. Thank you to my new parts place!
Always and I mean always the best place to order. I tell all my friends about you guys. The best in the biz. Thank you for all you do
Yes EXT sounds as strong as USA USA USA. Always a great experience haven't had one bad one yet. And I order lots of things. The people that I have had to speak with always take care of any issue. I think there's only been two and one was my issue not EXT. So if you want cool stuff great support and people that seem to care then look no further than EXT. I bet these folks enjoy their jobs. Sure everyone has a bad day every now and then. But you could hear the smile thru the phone. It's customer service that I remember…. I'm an old man now…. I'll always buy here first before I check anywhere it's always "EXT for ME"
For some reason my account that's REAL got flagged by customer service. But figured I'd give it another shot and see if I can actually get my order this time
Hello Erica,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent order that was canceled. We can understand that this is a frustrating experience for you.
We reviewed your orders, and there is currently a block on your account, which means we are unable to accept purchases from you at this time. We did some investigating, and the block was put on your account in 2021. This block was placed on your account because we show that you ordered LED Tail Lights, and initially we were informed that you did not receive the taillights, and we sent our a replacement. While reviewing your orders, later in 2021, we show that the original and the replacement taillights show that they were delivered. So it appears that you received two sets of the tail lights, but we were only paid for one set. We noted your account and can remove this block, if we receive payment for one set of the taillights.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Thanks again. My only complaint is the consultant pop ups. Before I can even experience your site. I'm bombarded with "join this" "Mail me this" "Did you like our website" Please allow your customers to actually do something on your website before you throw a beraid of questions in our faces. All companies do this and it makes us want to go somewhere else
Always on time and sometimes items arrive before the actual date
I have had nothing but a great experience with Extreme Terrain. The website is easy to navigate, and the customer service is awesome. Please keep it up.
You can find what you need in a hurry and get full description of products.
Accurate descriptions of products. Good variety!
Site was extremely easy to navigate, filling out paperwork was extremely easy
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jamie,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent service experience. We can understand the frustration when there are delays in receiving your order.
We do see that you reached out to us on 3/27/2026, to get an update on your order, we reviewed your order, and saw there was no movement on the tracking number, we set up a lost package RMA. This allows us to initiate a claim with the shipper to see if they can locate this order. When we set up the lost package, we set it up as a replacement, so a replacement will ship to you before our claim is resolved.
In reviewing your order, we show that both the original camera wire extension and the replacement were both delivered on 4/4/2026. We submitted a request to have a return label emailed to you and ask that you please use that return label to return one of the items to us. We appreciate your understanding of this situation.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy