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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Last few times I've tried to get the door sills they have been out of stock today they weee low in stock snatched em up
Easy to find what I was looking for and had a great selection to choose from.
Excellent service, great product, fast shipping, product arrived days earlier than expected, beautiful appearance to my truck
I've purchased thousands of dollars in mods for my Gladiator fast shipment, bonus dollars from submission pics are one of the main reasons I buy here.
I love ordering from Extreme Terrain! I have always gotten great service and if I have questions, there is always someone available to help.
Got my side steps and mounted them today. Great experience ordering, fast shipping and great customer service. Thank you to my new parts place!
Always and I mean always the best place to order. I tell all my friends about you guys. The best in the biz. Thank you for all you do
Yes EXT sounds as strong as USA USA USA. Always a great experience haven't had one bad one yet. And I order lots of things. The people that I have had to speak with always take care of any issue. I think there's only been two and one was my issue not EXT. So if you want cool stuff great support and people that seem to care then look no further than EXT. I bet these folks enjoy their jobs. Sure everyone has a bad day every now and then. But you could hear the smile thru the phone. It's customer service that I remember…. I'm an old man now…. I'll always buy here first before I check anywhere it's always "EXT for ME"
For some reason my account that's REAL got flagged by customer service. But figured I'd give it another shot and see if I can actually get my order this time
Thanks again. My only complaint is the consultant pop ups. Before I can even experience your site. I'm bombarded with "join this" "Mail me this" "Did you like our website" Please allow your customers to actually do something on your website before you throw a beraid of questions in our faces. All companies do this and it makes us want to go somewhere else
Always on time and sometimes items arrive before the actual date
I have had nothing but a great experience with Extreme Terrain. The website is easy to navigate, and the customer service is awesome. Please keep it up.
You can find what you need in a hurry and get full description of products.
Accurate descriptions of products. Good variety!
Site was extremely easy to navigate, filling out paperwork was extremely easy
Add this say I'm very happy with the purchase. Total time of installation two hours. I'm not handest guy in the world, but I do brakes and rotors on my own oil changes and all the installation of the shocks was a lot easier than expected.
Since I had original fox shocks on the vehicle, which, after doing the installation, I realized that three of my four box shocks were bad. After installing the new shocks, I was surprise how smooth the ride was. I would purchase these again.
I can usually find what my Jeep needs…selection is pretty decent, prices ain't bad, shipping could be better but, I say that cuz I'm spoiled by Amazon prime lol
It was a great experience with your customer service representative, he was so helpful and explained the whole order. Which made me comfortable that I was get everything I needed.
Thank you for your good service
When putting my vehicle in for the shopping guide items suggested should fit my vehicle right?!? Everything I order does not fit my vehicle, you advertise that it does but when it gets here it's universal and not for my ride. Thanks a not!
Hello Daniel
Thank you for taking your time to share your experience with ExtremeTerrain regarding your recent order for the sun shade and cargo liner. We are sorry to hear that the items you ordered are not working on your Bronco.
We reviewed your order, and we show that the RedRock Molded Cargo Liner; Black (Universal; Some Adaptation May Be Required) and the Windshield Sun Shade with University of Arkansas Logo; Black (Universal; Some Adaptation May Be Required) are set up as having a universal fitment, and they are noted as Engineered for Universal Applications. Both items do note that some adaptation may be required.
We would like to review this situation further for you, and ask that you kindly email [email protected] and kindly include your order information and kindly share the issues that you are experiencing with these items. We want to make sure that we have the correct information on our product page and your comments and if possible photos showing the issues you are experiencing, will help us identify if our pages need to be updated.
If you would like to set up a return, please reach out to our Customer Service Team, and they can assist you in setting up the return. You can also initiate a return using our customer portal. You can go to [email protected] and enter your order information. You will then see a button to initiate a return.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
No matter the size of the order I haven't had any issues with them. No issues with returning and no issues with responsiveness from their customer service.
I've previously ordered seat covers for my Jeep Wrangler... they are simply awesome. Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Erica,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent order that was canceled. We can understand that this is a frustrating experience for you.
We reviewed your orders, and there is currently a block on your account, which means we are unable to accept purchases from you at this time. We did some investigating, and the block was put on your account in 2021. This block was placed on your account because we show that you ordered LED Tail Lights, and initially we were informed that you did not receive the taillights, and we sent our a replacement. While reviewing your orders, later in 2021, we show that the original and the replacement taillights show that they were delivered. So it appears that you received two sets of the tail lights, but we were only paid for one set. We noted your account and can remove this block, if we receive payment for one set of the taillights.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy