On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
As always a satisfied customer! Easy ordering and helpful.
We wanted to replace the console top in our Wrangler. Extreme Terrain had the correct part! Easily installed and looks good!
Ordering front/rear ring and pinion gears for my 2013 Tacoma was a nightmare thanks to the Technical Expert that put my order together. I purposely called their support like to make sure I got the proper gears for my truck. I was not going to order on my own since the info on the website isn't all inclusive.
I gave them all the details: My VIN that said I am currently a 4:10 ratio, with a 2.7 four cylinder engine which is the most important detail, 8" front and rear, no lockers, and other important information. I had a checklist to make sure every pertinent detail was relayed.
When the gears arrived, I scheduled time with my installer. I live in Wyoming and finding a quality installer isn't easy. In my case, they were over the Bighorn mountains, more than three hours away.
Once there, the front diff was dropped and then we learned that the gear set we received was not for my truck. As it turned out, the rear set was not correct either, 0 for 2 there support guy!
So, after two hotel nights ($82 a night) $100 for gas, several hundred dollars owed for shop time, two and a half days of my time, plus time to return the gears once home, I returned with the same truck I left with.
I've done steady business with Extreme Terrain, more than $5K spent this past year. They will never get another order from me. I hate to sound like a male Karen, but come on. You did me wrong, and all I get in return was a sorry, let's reorder the right gears. Let's hope that when these arrive, they are correct. Not feeling that confident to be sure.
Was looking for some very specific parts and they had them all! Could not do with out them
Still haven't received an email with my receipt or confirmation number! Nothing said check spam, yep not there either
I am so sorry you hear about your experience with your email address not receiving order information. I want to assure you that your concerns are of utmost importance to us. In our efforts to address the issue you've raised, we attempted to reach out to you via phone to confirm your email address. Unfortunately, we were unable to connect directly, but we left you a voicemail. Please let me know if you have any questions.
Amy
EXT 1257
Website was very easy to navigate and online support was quick to respond
I haven't installed the parts yet but have inspected and see no issues as of now
Awesome experience. Will look here first for other Jeep parts
La entrega fue muy rápido, buena experiencia, el artículo llego en buenas condiciones
Everything I'm looking for is always easy to find. One of the best and easiest sites to navigate
Easy to use website great service and prices. Keep it up
I chatted with a specialist to see what were my best options for an audio upgrade for my Jeep Wrangler. He sent me 2 great options to choose from. I decided on the Alpine upgrade after much thought. I ordered and receive without a hitch. It arrived in about 3 days. I'm shopping installers now. A review on the sound and quality with pics coming soon.
I was not able to use the coupon offers.
I've only made 1 purchase but the item was exactly as described and promptly shipped.
Follow-up communication was much appreciated!
I had blacked an item not available due to being out of stock. I set notifications to alert me when back in stock. I had placed the item in my cart so when I got notified when available I could scoop it up. Sure enough, notification, paid and will be here on Feb 7th 2024. From wanting the item and paying for it is was roughly a month. Extreme Terrain made it easy to bring back awesome products.
Ordered exhaust and intake for my jeep. Both came in quickly.
Does not fit. Carriage bolt has extended shank, about 3/4" long. Bilstein part does not account for this, stock carriage bolt will not install.
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have encountered with your recent purchase of your Bilstein B8 5100 Series Steering Damper. We regret any disappointment or frustration caused by your experience. I have reviewed your order and I see that you have set up your return on this item. Please let me know if you have any questions. I would be happy to help.
Amy
EXT 1257
Ordered a part for a 23 gladiator, you sent me a part for a wrangler. Not the same. Sucks I can't finish job.
Thank you for your feedback. We want to assure you that your concerns are of utmost importance to us. In our efforts to address the issue you've raised in regards to your hood lock, we attempted to reach out to you via phone. Unfortunately, we were unable to connect directly, but we left a voicemail for you.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.
Amy
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing your concerns to our attention in your review. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to
Reach out to me at extension 1257. I would be happy to speak with you about your experience.
Amy