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Extreme Terrain

4.5

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

Instant Feedback

50,943 reviews

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Georgia
1 review
0 helpful votes
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Great
February 1, 2024

Everything I've got has been good! Would recommend extreme terrain to everyone

Date of experience: February 1, 2024
Arizona
1 review
0 helpful votes
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Well illustrated, vehicle compatibility explained, color choices, quick checkout, free shipping, and PayPal. Easy to install as long as you have help when you get to attaching the bumper to the vehicle..

Date of experience: January 30, 2024
Maryland
1 review
0 helpful votes
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Ordered part
January 29, 2024

I have not received my order yet as of 01/29. How can I resolve this issue? I have not received shipping information.

Date of experience: January 29, 2024
Pennsylvania
1 review
0 helpful votes
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Jeep
January 28, 2024

Can't wait to get my parts will weld it on to my jeep.

Date of experience: January 28, 2024
New Hampshire
1 review
0 helpful votes
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The best
January 26, 2024

So far you guys have been awesum you have been very helpful with my questions and I plan to keep buying from you guys...

Date of experience: January 26, 2024
West Virginia
1 review
0 helpful votes
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2015 Wrangler shocks
January 26, 2024

Found the parts I needed to work on my daughter's jeep. Prices were very reasonable. Will continue to shop here in the future

Date of experience: January 26, 2024
Louisiana
1 review
0 helpful votes
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CaliRaised interior lights, Awesome.
January 25, 2024

Recently Ordered bedlights for my tacoma and they are super bright. Delivery was faster then expected. Extreme Terrain Thank You.

Date of experience: January 25, 2024
California
1 review
0 helpful votes
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Awesome
January 25, 2024

Very helpful and understanding and awesome with everything

Date of experience: January 25, 2024
Tennessee
1 review
0 helpful votes
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Excellent business to purchase from.
January 25, 2024
Updated review

Excellent service. Products are of excellent quality.

Date of experience: January 25, 2024

Excellent
July 8, 2022
Previous review

Excellent service. Able to find the parts, order the parts and complete the purchase without any problems.

Date of experience: July 7, 2022
Virginia
1 review
0 helpful votes
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In the the process of returning a tonneau cover. They have dragged their feet and have given me the run around. Also I left a negative review for that cover that they refuse to post. No trust in this company.

Date of experience: January 25, 2024
Support R. — Extreme Terrain Rep
over a year old

I am very sorry to hear about your experience.
I see that you have spoken with our customer service
And have been assisted.
Please let me know if you have any questions.
I would be happy to help.

Amy
EXT 1257

South Carolina
1 review
0 helpful votes
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Awesome support!
January 25, 2024

Answered all my questions quickly and helped me order the correct part!

Date of experience: January 24, 2024
Florida
1 review
0 helpful votes
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Here it is Tuesday and I can't find any information on how to track my package. The confirmation email they gave me is not that informative. I would really like some information on how to track this package. Thank you Laura Kennedy.

Date of experience: January 23, 2024
Support R. — Extreme Terrain Rep
over a year old

I am so sorry to hear that you did not see an email with a tracking number.
I have reviewed your order and I see it was delivered.
Please check your Spam folder as the emails may be going there.

Amy
EXT 1257

Georgia
1 review
0 helpful votes
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Easy ording procedures
January 23, 2024

Very easy to navigate the website and place the order! Very user friendly! Placed the order in the morning and received my order the next afternoon! You cant get any better than that!

Date of experience: January 23, 2024
Utah
1 review
0 helpful votes
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5.0 HARMONIC BALANCER
January 23, 2024

The only place that i found that had a harmonic balancer on a 1976 Jeep CJ5 with a 5.0 litre. Very easy to order online did not have to bother anybody with having them check. Awesome!

Date of experience: January 23, 2024
Virginia
1 review
0 helpful votes
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I purchased an open box front bumper for my Jeep wrangler and I received missing more parts than what was specified. After several minutes on the phone the supervisor finally offered a resolution for the issue by issuing a credit. I used the credit for the open box back bumper that was missing a C bracket. I had customer service verify that was the only part missing per suggestion by the supervisor and that is why I purchased it. When I received it, it was missing the whole tire carrier so the bumper was useless. After speaking with the supervisor they said they would give me a small credit or I could take off of work to have a carrier come pick it up costing me time and money. This was. Or acceptable to me so I asked to speak to a higher supervisor which was Crystal. They said I would get a call back and after several phone calls and weeks later I have not heard from anyone and they would not transfer me to a supervisor to escalate it anymore. This is a prime example of what customer service should not be. I will not be buying from this company anymore and will tell all of my friends the same thing.

Date of experience: January 20, 2024
Support R. — Extreme Terrain Rep
over a year old

I am very sorry to hear about your experience.
Please let me know if you have any questions or
If you would like to discuss your feedback.

Amy
EXT 1257

Texas
1 review
0 helpful votes
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Roof Top Cover
January 25, 2024

I ordered a Black cover - it arrived Grey - had a feeling this would happen when the order confirmation came back & it showed grey, not black. Disappointed...

Date of experience: January 18, 2024
Support R. — Extreme Terrain Rep
over a year old

I apologize, I have reviewed your order and the one that you ordered is grey.
Please feel free to reach out to our customer service if you would like to set up an exchange.
We would be happy to help.

Amy
EXT 1257

California
1 review
0 helpful votes
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Bad customer service
January 23, 2024

I ordered some black door handle overlays for my tundra. 1st time arrived and didn't fit so service rep said would send another as probably a defect, sent another and still didn't fit. Rep asked me if sku was correct I said no, rep said they had no idea what was going on. I asked for a refund or to upgrade me to a better model. They refused the upgrade and said they'd started a return and didn't need to send anything back. I get an email next day saying I need to return the items. Then another saying disregard previous email. 10 days go by and still no refund. I email again and ask for update they say issued as store credit. Never did I ask for store credit.so here I am fighting for a refund and all I wanted was my damn foot overlays that for. Very disappointed.

Date of experience: January 16, 2024
Support R. — Extreme Terrain Rep
over a year old

I am so sorry to hear about your experience.
I see that you have spoken with our customer service and
That you have been refunded to your method of payment.
Please let me know if you have any questions.
I would be happy to help.

Amy
EXT 1257

Virginia
1 review
0 helpful votes
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Love info
January 14, 2024

Really appreciated the informational video that gave me an idea of how the exhaust system would sound.

Date of experience: January 13, 2024
Tennessee
1 review
0 helpful votes
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I ordered both front hub bearing assembly's for my 99 wrangler Sahara TJ, we were told by a associate that if we ordered them by a certain date that they would be here the day before I had to go to work, when we placed the order it also stated it would be here that same date so we proceeded with the order, while we waited for them to arrive on that said date, they never did, now they said it wouldn't be but another day or two past that date, which I have to work those days, I also did pay for the shipping protection which was a extra 2.50 or so and still they stated there is nothing they can do. If they give a date they need to keep that date

Date of experience: January 13, 2024
Support R. — Extreme Terrain Rep
over a year old

Thank you for speaking with me today.
Again I apologize for the weather delay with your item.
Please let me know if you have any questions.

Amy
EXT 1257

Illinois
1 review
0 helpful votes
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Awesome
January 12, 2024

Everything as should be shipped and received in great condition awesome job

Date of experience: January 12, 2024