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Extreme Terrain

4.5

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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50,975 reviews

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Florida
1 review
0 helpful votes
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The instruction mention fog lights but mountingt hem with the Brackets is almost impossible to get the nuts and bolt on. The worst and stupidest thing I have seen is the mounting bracket go on the inside with a mother and father welded on each bracket. How is the bracket to stay in place while putting bumper on? You can't reach the inside and the fall back through during mounting. I will have to gorilla glue the Brackets inside so I can get the bolts through the mount. The fabrication left no entrance behind the plates. Would not recommend the hassle on anyone.

Date of experience: March 20, 2024
North Carolina
1 review
0 helpful votes
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Everything I ordered got to my house before the date I was told it would be delivered. I watched the videos prior to installing everything which made the whole process a lot easier. I actually thought it would be a little more difficult than the videos, but I was wrong. New grill looks awesome and the LED headlights and blinkers word perfectly.

Date of experience: March 20, 2024
District of Columbia
1 review
0 helpful votes
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Disappointed
March 20, 2024

Order two products.
1. Bak Truck Cover X4S
2.Neosupreme Custom 2nd Row Bench Seat Covers; Black/Black (22-24 Frontier Crew Cab)

Bak Truck cover arrived damage. Small plastic corner piece was broken off. Reached out to customer service and was told I could return the cover (already have the rails installed on the truck and paid $40 shipping for large size item). OR receive a $245 store credit or$122.50 refund, both of these options would void the warranty on the item. When I asked about a simple hardware request, they don't do that nor would the manufacturer. I reached out the Bak directly and they 100% do have this part and send it to you for free

Seat covers were supposed to arrive sometime before 3/25. When they hadn't shipped I checked on the status and delivery date was moved to 4/4 - 4/8, even though current website says in stock and available for delivery asap. Reached out to customer service again and asked to cancel this part of the order. Was told it has to be cancelled with the manufacturer and they will issue me a $20 credit. Item still not cancelled.

Shady customer service and overall it a great experience. Would not recommend using

Date of experience: March 20, 2024
Support R. — Extreme Terrain Rep
over a year old

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have encountered with your recent purchase of seat covers. We regret any disappointment or frustration caused by your experience.
If you would like to discuss, please reach out to me.

Amy
EXT 1257

Florida
1 review
0 helpful votes
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Crescent Beach Bronco
March 20, 2024

Brackets & rails fit perfectly
Holes were all aligned
Only takes 15 minutes to install with 13mm & 16mm sockets

Date of experience: March 20, 2024
Ohio
1 review
0 helpful votes
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Rating Extreme Terrain
March 20, 2024

Extreme Terrain is a great company to order anything you need

Date of experience: March 20, 2024
New Jersey
1 review
0 helpful votes
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Awesome
March 29, 2024

Great roof rack, built strong an lives up to the rough country name.

Date of experience: March 19, 2024
Ohio
1 review
0 helpful votes
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Thanks for fast delivery
March 29, 2024

Always good service great parts thanks for fast delivery

Date of experience: March 19, 2024
Utah
2 reviews
0 helpful votes
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Great Company
March 28, 2024

Great Fast and friendly.customer service. Parts show up fast as they usually do. I will be sending them more of my business.

Date of experience: March 18, 2024
Tennessee
1 review
0 helpful votes
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I received quick release mirrors from them today and box appeared open. It was missing parts. I spent 27 minutes on phone (mostly on hold) to resolve and process is still not complete. The parts are now back ordered and I will not get my money back for 10 days. I will NEVER do business with this company again.

Date of experience: March 18, 2024
Support R. — Extreme Terrain Rep
over a year old

I am very sorry to hear about your experience with your mirrors. I have reviewed your order and I see that you have been assisted with this matter by our customer service team. Please feel free to contact me with any questions you may have or if you would like to discuss your feedback.

Amy
EXT 1257

Connecticut
1 review
0 helpful votes
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Awesome
March 28, 2024

Perfect product. Never have any issues with you guys.

Date of experience: March 18, 2024
Oregon
2 reviews
0 helpful votes
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2015 Jk driver side door seal
March 26, 2024

Fits perfect. Door is tighter stopped leak. Very pleased. Took maybe 20 minutes to install.

Date of experience: March 15, 2024
Arkansas
1 review
0 helpful votes
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Had what I needed when other places had the parts on back order

Date of experience: March 15, 2024
Mississippi
1 review
0 helpful votes
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Great as always!
March 25, 2024

Great experience! Received my parts when expected!

Date of experience: March 15, 2024
Texas
1 review
0 helpful votes
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Good place
March 23, 2024

Good inventory, fair price. Shipping with USPS sucks. Have yet to get an order on time.

Date of experience: March 13, 2024
Support R. — Extreme Terrain Rep
over a year old

Thank you for your purchases for your 2017 Wrangler as well as your feedback.
Please let me know if you have any questions.

Amy
EXT 1257

Bulgaria
3 reviews
0 helpful votes
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The support team was ready to support me immediately. I needed their assistance, and they took their time to explain every little detail.

Date of experience: March 13, 2024
Texas
1 review
0 helpful votes
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Lighting controls
March 21, 2024

Purchased a new lighting control system for my 2012 Jeep Wrangler. Easy purchase and exactly what I was looking for.

Date of experience: March 11, 2024
Texas
1 review
0 helpful votes
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2012 Jeep Wrangler
March 21, 2024

Website very easy to maneuver. Many parts on hand. Ordered front and rear bumpers.
Glad to have found a site for Jeep replacement parts.

Date of experience: March 11, 2024
New York
1 review
0 helpful votes
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Muck seal
March 10, 2024
Updated review

They always have everything I need and the shipping is fast

Date of experience: March 10, 2024

I love these guys!
October 2, 2023
Previous review

I love these guys! Great prices!

Date of experience: October 2, 2023

I love this place!
May 13, 2022
Previous review

I love this place!

Date of experience: May 13, 2022
Maine
1 review
0 helpful votes
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Couldn't have laughed harder
March 9, 2024

Taney was GREAT. She was helpful. Funny. Talkative but not to much ;)
She received my humor well.
She communicated well, made things easy to understand and offered up her experience.
I appreciate her help and anything jeep I will be contacting this company/her again.

Date of experience: March 9, 2024
Utah
1 review
0 helpful votes
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Always happy with Extreme Terrain
March 8, 2024

I've bought parts for my Jeep TJ and now my new JL. Always happy with selection, pricing, product quality, etc.

Date of experience: March 8, 2024