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Extreme Terrain

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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51,006 reviews

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Ohio
2 reviews
0 helpful votes
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Breaks for my wrangler
September 3, 2024

Put my order in parts came fast and the boxes were in good condition havent done the job yet but will post once im done.got all new breaks and new hood and headers cant wait to get it all installed

Date of experience: August 23, 2024
Virginia
1 review
0 helpful votes
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My BAK Flip is a nice cover
September 3, 2024

One rail was dented but I bent it back in place. Also was missing a screw for the buckle mount, but I had one that at home that fit. Good price

Date of experience: August 23, 2024
Texas
1 review
0 helpful votes
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Awesome rails.
September 3, 2024

Great product, super durable. Easy to install. Speedy shipping.

Date of experience: August 23, 2024
Indiana
1 review
0 helpful votes
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1st order
September 2, 2024

Steve helped me through the order. He was very helpful and very courteous.

Date of experience: August 23, 2024
California
2 reviews
0 helpful votes
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Definitely worth buying
September 2, 2024

It is not OEM, but looks just like it. It fit perfectly and I saved a lot of money for what I needed. Very easy to install.

Date of experience: August 23, 2024
Georgia
1 review
0 helpful votes
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Great product!
September 2, 2024

Shipping was fast. Item was as described.
Great customer service.

Date of experience: August 23, 2024
Florida
1 review
0 helpful votes
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Cody helped us change rim size. We were very pleased and excited to get our rims and put on so quickly.

Date of experience: August 23, 2024
New York
1 review
0 helpful votes
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Super fast shipping
September 2, 2024

Bought all four shocks on friday and they arrived on saturday! Shopping experience has been smooth as all previous purchases and hopefully future ones too!

Date of experience: August 23, 2024
Pennsylvania
1 review
0 helpful votes
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Spacers
September 2, 2024

Everything was easy and helpful to pick the right item specific for my truck. Thanks

Date of experience: August 23, 2024
Washington
1 review
0 helpful votes
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Great Products!
September 2, 2024

I found some great deals at Extreme Terrain. Their website was very user friendly with tutorials and a guide showing which products were specific to my rig. Shipping was fast, and the products seem durable and awesome!

Date of experience: August 23, 2024
Colorado
2 reviews
0 helpful votes
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Poor packing
September 2, 2024

Came in two boxes, each with a set of rotors and pad kit. One box was stuffed with air pillow padding, while the other box had nothing. In the box without any stuffing/padding, the boxes with the pad kit was disintegrated. It appears everything is there and unharmed, but I will not know until I install.

Date of experience: August 23, 2024
Oregon
1 review
0 helpful votes
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Quick shipping
September 2, 2024

Ordered side steps and cargo mat. Everything shipped quickly and came in great condition.

Date of experience: August 23, 2024
Texas
1 review
0 helpful votes
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Good service
September 2, 2024

I bought the wrong ones. My fault I have 20 inch aluminum mag wheels, these are for the factory steel wheels.

Date of experience: August 23, 2024
Washington
2 reviews
0 helpful votes
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Good experience
September 1, 2024

I ordered the Fishbone truck rack for my gladiator on the 13th. It arrived on the 22nd. I was unable to use the tracking information but other than that everything went smooth. The box arrived on a palate and nothing had been stacked on it. The packaging from Fishbone was fantastic.

Date of experience: August 22, 2024
North Carolina
1 review
0 helpful votes
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Happy Order
September 1, 2024
Updated review

Web sight is easy to navigate customer service mainly Jimmy G, was such a pleasure to talk to and to have my last parts order taken by him. When your told to look for your order on a certain date it's always ether on time or close to it. I don't order anywhere else for the jeep than Extreme Terrain. Parts always fit with no problem and your dealing with people that know what there selling, and they make sure that you are ordering the right part for you ride. Everything is always easy with every order keep up the good work.

Date of experience: August 22, 2024

To Smooth
August 28, 2024
Previous review

Ordering from Extreme Terrain is simple and quick. When your told what day your order is going to be delivered it's always on time, and I mean every time. I had the pleasure placing my order with Jimmy G got it right the first time, I felt like I was talking to my brother, he just makes the whole process easy and fun to talk to. One thing for sure I never have to worry about my order when I order from Extreme Terrain keep doing what your doing because you guy's have it right.

Date of experience: August 18, 2024
Ohio
1 review
0 helpful votes
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Very nice
September 1, 2024

These steps helped getting in and out of the truck.Look good. Everything lined up good with the holes. Easy install.Wished the parts were tagged (driver side)and(pass. Side).Watch the video it helps a lot.

Date of experience: August 22, 2024
Alabama
2 reviews
0 helpful votes
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Great company, app still sucks
September 1, 2024
Updated review

I love this company, however the app is pain in the brains at times. Other than that. Zero issues.

Date of experience: August 22, 2024

Love your company, main supplier of my jeep needs
June 13, 2024
Previous review

Love your company, main supplier of my jeep needs.

Date of experience: June 3, 2024
Iowa
1 review
0 helpful votes
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Open box item - packing
September 1, 2024

Ordered a set of steps/running boards that were open box merchandise, with the understanding they had a few scratches and small dings. What I received was a box of running boards that had NO packaging material and basically the boards were thrown into a box to rub on one another and the mounting hardware so they were beat to - you know what. So buyer beware of open box items they don't pack them the way they should!

Date of experience: August 22, 2024
Washington
1 review
0 helpful votes
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Not arrived
September 1, 2024

Waiting still for my delivery. So hard to say. Let u know when it's here

Date of experience: August 22, 2024
Texas
1 review
0 helpful votes
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Brake job completed
September 1, 2024
Updated review

Ordered pads and rotors shipped from different warehouses but showed up within a day of each other.

Date of experience: August 22, 2024

Easy to navigate and order what is needed
June 11, 2024
Previous review

Easy to navigate and order what is needed

Date of experience: June 1, 2024