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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
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Replacing due to Powerstop lines being recalled. PowerStop lines were great and easy to install - these were not. These dont use the typical stock mounting ear bracket to frame (PowerStop did). The bracket that you do have to use to mount to frame, the hose attachment with u-clip was impossible, had to grind 0.4mm off of bracket to get clip to install. PowerStop front brakes came with ABS clips to hold line - these do not. One of the rear lines didnt line up with the caliper hole, had to grind some off of edge of banjo fitting. Copper washers were much thinner than PowerStop washers - after brake bleeding, the next day had one of the rear lines leaking at this fitting and it was tight but tightened more and now ok. Not sure who the manufacturer is but hopefully these will hold up long term.
This is my first i oeder in this company. Before I place my order i chat with one of tech support. To make it sure I oder 5he right product that fit to my new gladiator. A Nfab length running board. He is very helpful. I received the product in 3 day. It's very easy to install i am a woman and did it myself. Love the product it look good on my truck. Durability.
Had a great conversation and he was very knowable. Thank you
The customer service representative was very friendly, knowledgeable and willing to address all my inquiries, concerns and walked me through different options and explained in details about each item. The knowledge of the representative helped me determine the best choice. I would highly recommend any truck or auto enthusiasts to Extreme Terrain Outfitters. Customer service is impeccable.
I purchased a gift card for a birthday on a short turn time it it arrived sooner than I expected so thank you in making my friends birthday complete with such a quick turn around! She is so happy!
I ordered a drap bar assembly for my Jeep. I waited 5 days to receive the part. Once I received the box it was missing tie-end of the drag bar assembly. I was stuck. I had to call and returned what they sent me. I was asking why don't you send me what is missing?. I'm hoping to get my part in this next week. MEAN TIME I CAN'T DRIVE THE JEEP. Wow never again!
Very nice wheels
Received fast and in great condition would recommend
Ordered items i wanted installed on my jeep and received them in record time!
I recently purchased some air filters for my Jeep, and I couldn't be happier with the experience! The items arrived quickly and were exactly as described. Overall, it was a smooth and satisfying transaction—I definitely recommend buying from Extreme Terrain
I ordered the large for a 2018 Jeep Wrangler. It fit perfect and was easily installed on my spare.
Rec'd exactly what I needed and ordered. Easy shopping process and quick delivery.
Was exactly what I ordered and came in a reasonable amount of time completely satisfied
Good quality and good customer service. Always find what I want with this company.
Easy to find what you want prices are great easy check out. Product was so easy to install great instructions. Couldn't be happier.
I received the panel kit as ordered, but still need to install it on my truck.
I called and asked about features of certain mirrors. I had all my questions answered through the chat option and ended up ordering the CMM Off road mirrors for my Gladiator! I love em!
First time ordering from you, went real good. Ordered front floor pans for my Jeep JKU. I told the person on the phone that my Jeep is Commando Green. Well recieved pans today they are black. Oh well i came work with them' Thank You Gary Anderson'
Everything I expected product was delivered on time and in perfect condition. Received updates though out the process. Will definitely be purchasing from them again.
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If

