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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Chris was awesome
He went above and beyond to find right kit for my wrangler rubicon thanks again
Parts were in stock they shipped out quickly I was able to get my Jeep back up and running in no time. Parts are high quality I'm very satisfied with them.
First thing I bought for my F250 years ago were these amazing shades, so when I bought my Gladiator, it was again my 1st purchase. Perfect every time.
Found what I needed at a price that wS reasonable. Fast shipping!
They have everything you need and want.plus tons of other stuff you didn't even think you needed or wanted!
I was expecting my parts today and they didn't come as told to me by ET. I'm hitting the trails this weekend and need the parts I ordered. They said it would be here today and they aren't. So, as a new, first time customer, idk what to say. I ordered over the phone via a telephone sales rep, and he guaranteed the parts would be here. Now here we are, on the day of delivery, and no parts. Describe my experience, it was great until ET let me down. No notice. No nothing. Just a bunch of spam mail asking how my purchase went. It went well, until I paid for a service and was let down by the very people I paid for that service. Hopefully, I get the items I already paid in full for, tomorrow. Jeez Louise. Let's hear it for customer service. Only giving two stars because I'm sure the parts are great. But the delivery is nonsense…
Sorry, not sorry. I should get some $ off for this BS. I even told the guy, we're heading out Saturday, will the parts be here before? He said yes, no problem. Here we are with a problem. Sucks. You pay for something and something always happens to delay that something. Thanks ET. Can't wait to install my parts the night before I hit the trails. Nothing like waiting til the last minute. Dang!
Have not gotten to put them in yet, all parts are there and seem to be high quality
Part wasn't correct. Sent $17.00 for the part plus shipping and tax total was around $22.00. Need to return it and they will only give me around $7.00 for credit. Won't ever order anything from them again
Hello Pat,
I just left you a voicemail regarding your review I'm hoping you could elaborate more on the $7.00 credit they said you would be issued? If you were going to return the item we would issue you a refund for the product plus tax. At your earliest convenience please give me a call at ext 1896.
Thank you,
Allison
It was super cool experience and a very awesome website and I'm super glad I got my wheels several days before they were projected to arrive
Absolutely awesome love it and the website! Fast and easy and extremely fast shipping!
Easy process, great service! I'll be back for future purchases.
The products at Extreme Terrain are vast and of good quality. The problem I have found is that 1) there is not way to easily search through the reviews to find what you need. They have a frequent questions on products section which is nice, but no way to comb through the reviews. 2) If updates are made to the product this is not reflected anywhere. The bumper I purchased was upgraded at some point to reflect the needs of the users by adding in appropriate fog light brackets to different models, however this information was not shown, and as such people are avoiding the product or going in with incorrect conceptions.
Placed order which was out of stock. Notified immediately with a anticipated delivery date which was fine and advised our credit card would not be charged until item shipped. Appreciate the communication and keeping us advised. Cannot ask for more. Excellent service.
Very good all you need to know. Helpful and good with sending you info.
Always a great shopping experience. Shipping is fast, prices are good, and service is great!
We ordered an Open Box item and it was also very easily to install. I suggest that watch the installation video so you breeze right through the process.
Ordering was easy and fast, no issues at all. Will order from them again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
I apologize that the items did not arrive within the timeframe you were advised by sales, I did review the call to see what you where guaranteed and understand your frustration with the items being delivered on Wednesday versus Tuesday. Looks like we ended up shipping the links, and the valve stem cap together and that is why they are arriving on Wednesday. I have added a voucher to your account to use on your next purchase online or over the phone for the inconvenience. If there is anything else we may assist you with please feel free to reach out to us.
Thank you,
Allison