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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Ordered a GMRS antenna on site, which indicated in stock and available. Purchased using PayPal. Later same day received email stating my order got cancelled. Ordered antenna from another company.
Bought open box described as scratched or dented not missing parts. The bracket to install were not in the box and not installing instructions.
You could not supply the brackets needed even for a charge. I did get the produ t suppliers number and waiting a callback.
Hello Bryan,
Thank you for your recent purchase and for sharing your feedback with ExtremeTerrain, We do apologize that the side step bars (open box) that you ordered did not contain the brackets. We work hard to have product information available for our Open Box items, so the customers are aware of what they will be receiving and in what condition the item is in. In reviewing your order, it was noted that this item had some scratches and scuffs, but it did not mention the missing brackets. Your frustration is understandable.
If you would like to set up a return of the side step bars, please contact us, and we will be happy to set up this return for you.
You also shared that you did not have an installation guide. In reviewing the product page, the installation instructions are noted under "Installation and What's in the Box." We also attached a copy for your convenience.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
I've ordered many replacement and after market parts for my 06 wrangler LJ. Everything has showed up in a timely manner and nothing missing.
I tend to come here because availability and the military discount but even then I feel like there's a lack of promos especially for guys with a big audience shouting yall out.
Very easy, lots of choices, even though my truck is 18 years old, you guys are one of a very few websites out there that has upgrads for my truck, keep up the good work,
I gave 4-stars due to the return policy. I wish it was better and not charge the customer for this process. Also, 4- stars due to the incessant email ads. There are too many IMO and clog up my in-box. However, with that said; The customer support via chat was great. Finding what I needed was easy by way of the website. Checking out was easy and no issues.
Purchased a steering wheel cover and really appreciated the wide variety of choices and options available. And the price was very affordable also.
The online shopping experience is one of the most seamless in all the ones I've been to... maybe Amazon is comparable... but, not many more. I never get push back on questions or issues. Presumably all that good service is baked into your prices, but that's a 'convenience factor' that's worth the price of 'admission'.
I can't give the exact date of the purchase I made from you in regards to a cold air intake for my tundra, but after investigating the tracking number with FedEx, it hasn't even been shipped and I'm pretty sure that it's been over a week since I ordered it so could somebody please look into why FedEx has not been able to pick up the package to deliver it I appreciate any information in regarding this matter thank you
Hello Greg,
Thank you for your recent order for the Spectre Performance Cold Air Intake; Polished (07-11 5.7L Tundra). We apologize for the confusion regarding when the item will be shipping to you.
This item was being shipped to you directly from the manufacturer. When the order was placed on 2/11/2026, we show the "Get it By Dates" were listed as 2/17-2/23. These dates are noted on the product page, to the right of the photo of the item.
We do show that the item shipped out on 2/17 and was delivered on 2/20.
To check the status of your orders you can view this information in our Customer Portal. orders.extremeterrain.com/ you can enter your order information, or logon if you created a profile with us. You will be able to view the information regarding your orders on this page.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I had questions; they had answers. Currently awaiting my products to arrive, but the purchasing process was very easy. I'd buy from here again.
I just needed a part. I saw that estimated shipping was 1 day and free for my order. Great. I wondered where was this part coming from. I had checked other suppliers and was able to quickly find the locations of their offices and warehouse. But I had a real struggle with finding out any information on your locations easily. You might want to clean up that contact/about us page and add that information somewhere in there. As far as anything else, I just place the order, we'll see how it goes after it arrives.
Thank you for the Military discount, it is really appreciated. I will continue to support companies with my business that continue to support us. Not every company does, especially one that is a professional as this.
Everything is on the site, but sometimes when I type in the item I am looking for, it doesn't show up; however, if I click a similar item and go to recommendations, it shows up there. It's a bit wonky sometimes, even with exact wording
Was having a little difficultly deciding on what i wanted to purchase for my Jeep, The sales team was great with options and understanding my budget. Can't wait to keep up the upgrades.
After ordering, and paying for items I received an email stating that my order was received. Shortly after I received another email stating that one item was out of stock and expected a 12+ week delay. Unacceptable, and the last time I will order from your company. If would have canceled the entire order if I could have, but that wasnt an option.
Hello Jeffrey,
Thank you for your recent order and for sharing your feedback with ExtremeTerrain. We apologize that when you placed your order we showed both of the items as being in stock, but then you were informed that the RedRock Sunglass Storage Compartment was out of stock. Your frustration with this situation is understandable. It is our goal to have our website updated with the correct inventory, but this was not the case with your order, and we fell short of our goal, and more importantly your expectations.
After reviewing your order, we issued you a credit to your ExtremeTerrain account, due to the inconvenience you experienced. We would love another opportunity to provide you with the service we strive to provide to our customers. This credit can be used on a future purchase and is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Found a style and exact fit for my Tacoma with ease, ordered the 15th arrived on the 16 ( don't know how that was even possible) and arrived in great shape.
Your website is very easy to use, could understand all that was presented, looking up the specific vehicle was great. I am looking forward to receiving the product.
I love how easy it is with Extreme Terrain to find parts to upgrade my Jeep's potential. You folks have a large inventory with excellent pricing! You provide detailed info on your products which is a huge plus; not every aftermarket parts distributor does this. You make it easy to reach out and ask questions through your contact modes. I also really appreciate the discounts and rewards program that is afforded to me by you folks. Additionally, I love how you mail out a periodic catalog with all the new goodies & gadgets!
I have bought a few items from Extreme Terrain and i have never had a issue with payment or shipping. Thank you for giving me a military discount.
Randall helped me with all the parts I needed for my jeep. I appreciate all the help. Good quality and very fast shipping. Will purchase what I need right here.
Thanks Again.
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Hello David,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent experience when you ordered the Rugged Radios Stealth Tuned Low Profile Antenna for GMRS and UHF; Non-Ground Plane. We do apologize that this order was canceled and could not be fulfilled.
In reviewing your order, our team attempted to send a text message to the telephone number we have on file sharing this information with you, however we received a message back that the message could not be delivered.
The address listed on your order is a PO Box. Because we use FedEx/UPS for the majority of our free shipping, unfortunately we cannot ship to a PO Box. We are also unable to change the shipping address information on PayPal orders. As a result, we had to cancel this order and a credit has been sent back to your account. We sincerely apologize for any inconvenience, and we will be happy to fulfill future orders which have a street address designated for delivery.
You may place a new order online at any time using an alternate form of payment and specific street address for delivery. If you would still like to pay via PayPal, please update your shipping address information on your PayPal account before placing a new order online.
Please note that FedEx and UPS do not deliver to PO Boxes. If you enter a PO Box as your shipping address, your order may be delayed while we reach out for a physical address. If you do enter a PO box address, please also provide a physical address for delivery to avoid delays. To avoid any delays, be sure to provide a valid physical street address at checkout. This ensures a smooth delivery process and helps us get your order out the door without interruption.
In reviewing your order, it did list both a PO Box and a street address. We apologize for this situation and your frustration is understandable. We issued a credit to your account, and this credit can be used on a future purchase. Please note, this credit is valid until5/31/2026. We would appreciate another opportunity to provide you with the customer service we strive to provide. If you do place a new order, we suggest for the shipping address to just put in the physcial street address.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy