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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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In Milos car choice was no more than ok. There was a problem with the car key (not easily connecting to the car computer for doors locking and engine start) that was not resolved in 15 days. In Paros, car was brand new. Car pick up from airport not really comfortable (van to go to the office) but then service was very good
Dear Tollus
Thank you so much for your feedback. Happy to hear you had a good experience with us in Paros. Our Team goes above and beyond to ensure our customers receive the best possible service.
Due to your feedback in Milos, we have talked with Fleet Manager about rechecking them and have provided our team with additional customer service training.
We will be happy to serve you on your next trip.
Regards.
The Customer Service Team
Despite an online check in, the car wasn't ready on our arrival and we had to wait for about an hour. But finally we get the car and enjoyed our holidays
Our apologies for any inconvenience caused and we greatly appreciate your feedback, since without your feedback we cannot improve our services.Our goal since taking over Europcar Greece (01/10/2021) has been to provide our clients with exceptional travel experiences each time they visit us. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
It would be a pleasure to serve you again in the near future.
Europcar Greece Service Team
The overall experience during the reception of the car was fine. The car was also according to the expectations.
However, I had contracted a GPS system but I had to reject it since the model provided was very only and did not work properly, being the only one available.
Our apologies for any inconvenience caused and we greatly appreciate your feedback, since without your feedback we cannot improve our services.Our goal since taking over Europcar Greece (01/10/2021) has been to provide our clients with exceptional travel experiences each time they visit us.
It would be a pleasure to serve you again in the near future.
Europcar Greece Service Team
Wry concerned that after I returned the car in perfect condition, all I received from your company was a document regarding damage report
I want confirmation from you that my rental contract is now closed and no claims exist
I booked the car through booking.com and I had to pay 25 euros more on the original quote. I don't know why…
Dear Levy,
Thank you for your feedback. We have investigated your case to ensure that all procedures were followed with consistency and responsibility towards you.
During your booking you had been charge for the child seat 26 euros you booked and for an extra day. Both of the charges you were informed.
It would be a pleasure to serve you again in the near future.
Europcar Greece Service Team
Remain at your disposal.
The Customer Support Team
Horrific policy. My license from Canada updates every 5 yrs as do most across the globe. This is so for update of address and photo. According to Europcar policy if your license has a issue date of less than 1 year you can't rent a car. In my case, mine had renewed in Jan so although I have been driving for 40 years, I was given a hard time, an unbending front desk person and a delay in starting my holiday. Terrible policy. I will not rent from there again
My order was bloomed from unknown reason and I had to open new one after the first was already paid and now to fight the agent for refund
We were very happy with the flexibility of the Europcar in Heraklion, our flight was delayed but the employee at Heraklion waited for us, which saved our day!
Our goal since taking over Europcar Greece (01/10/2021) has been to provide our clients with exceptional travel experiences each time they visit us. So we greatly appreciate your feedback since it allows us to improve our service.
It would be a pleasure to serve you again in the near future.
Europcar Greece Service Team
Very friendly and helpful, was helped very quickly - good experience
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
Everything went well. The vehicle was great and the waiting times were short.
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
Tutto Ok, hanno soddisfatto le mie richieste nonostante l'arrivo in ritardo del volo di andata
We greatly appreciate your feedback at Europcar Greece. We are delighted to hear you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
EuroPcar is 2 minutes from the airport, Recent impeccable car and in addition hybrid
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Stuff was very helpful and polite. The car was pretty new and the price was affordable 9
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
All in all, i am ok with the service.
Yesterday we had a flat tier which could not be fixed by the fix kit (foam) and the car is lacking a spare tier. We waited 4.5hr for tow & taxi service. I am still waiting for solution for the next possible case where i no longer have a kit for fixing a flat tier nor a spare tier.
Siamo arrivate all aeroporto e una Navarra ci ha portato alla sede del noleggio. Il personale è stato molto efficiente
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
The car is in great condition and it is a very reliable company
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
Fantastisch funktioniert hat die Abholung am Flughafen nach Verspätung des Fluges um 3std.
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
The car is new and in good condition. The service when picking up the car was quick and smooth.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece