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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Staff was very friendly and polite.
The car pick up was quick and not stressful.
The car was very clean and we got an upgrade for free due to availability.
I can fully recommend them.
Very good pick up procedure, polite people, use of technology in the procedures
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
Alan was very supportive and friendly! Great experience
Service is convenient: people for check-in and check out are very useful!
Good and easy communication with Europcar, good car rented
Professional, Professional, Professional, Professional, Professional
Thank you very much for your support. It is true that since we took over the Europcar operation in Greece (01/10/2021), we have made every effort to provide our clients with exceptional travel experiences every time they use our service.
Regards
Europcar Greece Service Team
Description of shuttle Meeting point at heraklion airport could be better... the rest was very good
Our apologies for any inconvenience caused and we greatly appreciate your feedback, since without your feedback we cannot improve our services.
It is true that since we took over the Europcar operation in Greece (01/10/2021), we have made every effort to provide our clients with exceptional travel experiences every time they use our service. However, the airport regulations prevent us from displaying any signs in the airport or arrival hall. Even though the voucher you received contained all instructions.
Looking forward to serving you again soon.
Europcar Greece Service Team
Nice team at the piraeus port Europcar office. Informations clean.
Thank you very much for your feedback about Europcar Greece. We're glad to hear you were satisfied with our service.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
Good experience. My car's rear windshield got shattered, and they came pretty fast to where I was and replaced the car for me.
We greatly appreciate your feedback, since without your feedback we cannot improve our services.
Since we took over the Europcar operation in Greece (01/10/2021), we have made every effort to provide our clients with exceptional travel experiences every time they use our service.
Looking forward to serving you again soon.
Europcar Greece Service Team
Une navette est venue à l'aéroport.
Il faudrait mieux informer à l'avance de son existence car on ne le savait pas.
Sinon, super. La voiture correspond à notre choix.
Toutes nos excuses pour la gêne occasionnée et nous apprécions grandement vos commentaires, car sans vos commentaires, nous ne pouvons pas améliorer nos services.
Il est vrai que depuis que nous avons repris l'opération Europcar en Grèce (01/10/2021), nous mettons tout en œuvre pour offrir à nos clients des expériences de voyage exceptionnelles à chaque fois qu'ils utilisent notre service. Cependant, la réglementation de l'aéroport nous interdit d'afficher des panneaux dans l'aéroport ou le hall d'arrivée. Même si le bon que vous avez reçu contenait toutes les instructions.
Au plaisir de vous servir à nouveau bientôt.
Equipe Service Europcar Grèce
When I was shown round the car, the stay on the drivers door hinge was broken and the door skin dented. The door just swings right open.
I said I find the want a car that was broken at the price I was paying. They said they had nothing else available. Why did they think it was acceptable to get s broken car.
I asked how long it would take to get a replacement vehicle, they said they couldn't. When I persisted they offered to go and wash one of the other cars on the forecourt. That took about 15 minutes which was ok.
When I booked the car through jet2 it said pick up from desk in the terminal. The Europcar office in not in the terminal, is is not on the airport site it is a site immediately adjacent to the airport entrance. Not too far to walk with your bags in the heat but I wouldn't have chosen Europcar if I had known
Very good service indeed. Most helpful and fast for both pick up and drop off
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Excellent!
Check in desk and car location were right there at the airport. Friendly and Knowledgeable employees. We rented 2 cars at seperate times, and both were in great condition.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Beautiful, very nice, the car is good and the girls too! Hi
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Very bad experience. I will never work with europecar again. I rented a car from 11:00 am to 11:00 pm and when I arrived at the airport there was no service port, I had to call them to receive me. Car at 23:00 that was in the contract and already paid. I asked them to cancel the contract but they said that this would not be possible since I had already paid. Bad experience... Upon delivery of the vehicle, they signaled a damage that was on the vehicle before and they were only convinced when I showed a video that I made myself at the time of reception. Anyway, never again... We have many companies even at the airport that will certainly provide a better service.
Everything was okay, fast and I got all the help I needed.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Great new car
No surprises!
Would definitely use again
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
The car was in perfect condition. The service was fast enough and at the desktop they were very kind and patient.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
When we arrived, there is only one person before our, but we have employed 1 hour for collect the documents for the car…. INCREDIBLE!
Thank you! The car is just what we wanted to fully the island of Rhodes.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece