Europcar GreeceReviews 1,210

Great service, being picked up at airport and back. Great car: Jeep Renegade. Thank you!

Tutto bene, all'arrivo mi hanno astratto. E guidato.

All will be amazing. Personal are professional! All procedures fast and please!

My experience was successful.
The woman who attend me (Named Athanasia) is an exceptional professional, very confident and so kind with the customer.
As always Europcar has not disappointed me.
Thank you!

50 minutes to make the paper at the desk, 15 mn to get the car, 10mn to go out the parking as the barrière did not open i had to call the europcar Guy. I am gold in hertz and avis. My worst expérience with europcar, 1h15mn to get a car!

Very friendly service and a very good rental car experience.

We booked a car in the class of a Nissan Qashqai, because we wanted a large car for our family of 5 (with 500+ liter of boot space). Instead we were given a Mazda CX30, which is a significantly smaller car (430 liters of boot space and less leg room). This seems to be a recurring theme with Europcar, as in our previous vacation in another country we ordered a VW Passat and got a Skoda Octavia, in the pretense that they belong to the same class. We will avoid Europcar in the future.

The guy was pretty nice and got the car early by an hour or two.

We are 7 time on Rhodes and first time we met unpleasant service and stress atmosphere.
We booked car with child seat for 50 euro but on a place they charged us 60 euro without any reason and did not help to install the seat which is not meets the standard Adac or Isize
Now We are worried what will happen when we will returning the car because when we Got the car we where scared about everything even sand inside.

Hello europcar-team

I recieved the car, eveything was fine with it.
But I had booked a car befor for the same period (RES003-6530). We booked from 12 - 12 am but because we where late the booking was cancelled. So we had to book this car with the rental nr RNT003-4128.

The car we booked and was cancelled had the nr RES003-6530. Now the agency (FTI) says that you want the full price for the whole period from 5 - 15 aug. Its verry frustating that we have to pay the full period especially because on your homepage its written that you will only charge a cancellation fee. It would be gerat to clearify this. Because now we payed for two cars but got only one car...

Best regards
Peter

So far I'm very happy with the overall experience I had with your company.
The service at the terminal at the airport he was great and very professional.

Pedí el coche, lo tenían listo, atendieron súper bien

Bardzo dobra wypożyczalnia. Mają nowe duże klimatyzowane biuro blisko lotniska Chania. Przyjemnie załatwia się wszystkie formalności. Samochód który otrzymaliśmy był totalnie nowy. Spędziliśmy w nim super wakacje jeżdżąc i zwiedzając wyspę. Gorąco polecam.

After a long journey(20hrs) all I wanted was a seamless car collection. I had booked 2 cars, one for my brother and one for myself which created some complexities.

Being front of the Que I did not expect to wait a full extra 2 hours for the car collection(everything was booked, I simply had to pay). All other collection agencies moved swiftly along but Europcar claimed system issues. The teller did nothing to assist in the process and plodded along at a snails pace. Extremely disappointing.

I wouldn't recommend Europcar for Crete rentals. At drop-off, they pulled the classic charge for damages that they claimed we made despite having full insurance. Won't be using them again.

Absolutely horrible and rude customer service! And they try to force a scam on traveller's. There was not a shuttle at the airport and no one answered the phone. Had to walk on foot to the rental site with luggage. Got there and the clerk was rude. Said no shuttle. Furthermore, there was a small dent (a little bigger than a 2 Euro coin) already on the bumper. They did not document it and then accused me of doing it and stated I would be charged $1000E. The man was pushy and rude. Tried to get me to admit fault and sign a paper, then became threatening! Said he had pics without it; however all the cars are the same! I went online a saw that Eurocar does this often in Chania (over 35 documented complaints) and was sued in the UK for the same scam which they lost based on the court case evidence. I am VERY angry about this scam. I am military and have filed a complaint with the JAG office!