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Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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I have rented a car at the airport. The service was professional and the people very polite.
The car corresponds to the one booked the employee at the desk spoke quite good English
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Navette aéroport /agence gratuite
Voiture neuve mise à dispo rapidement très bon acceuil professionnel, retour rapide également, très bonne agence je recommande merci
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Very good agency with very good people, car was New.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
It was petfect!
Staus of the car was new and service was good.
But it is difficult to find rental area.
It is better to notify exact position by the map.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Gentili ci hanno anticipato di mezz ora il noleggio dell auto le macchine purtroppo avevano diverse ammaccature comunque con foto e video fatte per correttezza alla riconsegna non c è stato nessun problema
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Everything worked out perfectly with no issues. Great service.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Very nice service, the crew was very kind and helpful, would definitely recommend.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Tutto ottimo, navetta da e per l'aeroporto e consegna dell'auto veloce.
Molto affidabili
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
People were very nice and helpful; the car was clean, in good shape and easy to drive
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
This rental car save us. The two man's are kind and they explain to us clairely. I recommand.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Amazing staff and customer service! Thank you so much!
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Excellent I received a new car Toyota Yaris cross which was clean and was excellent for a family of 4.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Professional and efficient.
Car in perfect condition
No surprise
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Very helpful service. Staff were very customer oriented. Good they could speak English to understand any difficulties.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
All easy and efficient: individual pick up at the airport, quick documentation, quick return
Car was new and perfectly in shape
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
All is was perfect with the agency. Only a note but I think important. In airport are not signal that indicate where is that the EUROPCAR agency.
Thank you for sharing your experience with Europcar Greece. We are committed to providing our clients with exceptional travel experiences.
In spite of the fact that all instructions were in your voucher, we can't display any signage at the airport or in the arrival hall due to airport regulations.
We look forward to serving you on your next trip
Remain at your disposal.
The Customer Support Team
Overpriced for an old and category A car.
Otherwise great experience tu check in an withdraw the car, Europcar personnel in Kefalonia airport was really nice.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Great service
Nice sales man - thank you
The only problem- the agency is not close to the airport and it takes a lot of time to understand how to reach the agency.
Thank you for sharing your experience with Europcar Greece. We are committed to providing our clients with exceptional travel experiences.
In spite of the fact that all instructions were in your voucher, we can't display any signage at the airport or in the arrival hall due to airport regulations.
We look forward to serving you on your next trip
Remain at your disposal.
The Customer Support Team
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.


It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team