On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We received the desired car at the time and place specified in the reservation. The administration was fast both at the time of receipt and at the time of return. The colleagues were extremely helpful. Everything was fine with the car.
Welcoming and professional team. Very clean and fun to drive car
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Smooth hand-over and return. Car incl. Tires in excellent shape.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
The car was very useful and gave us the freedom to go around. We noticed a lot of people waiting for taxis or tour buses very frustrated and we thought to ourselves thank god we rented a car! I definitely recommend Europcar because they also have good rates!
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Service was excellent: people on desk were very pleasant, location is very close to exit on airport
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
בסך הכל היה בסדר, רכב יחסית חדש שירות טוב, מחירים יחסית יקרים ביחס לאחרים
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
This was the dream experience that we want to have each time. Good reception despite very late or very early time. Good car allocation and nice experience at the parking.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Wir mieteten ein Auto für zwei Wochen auf Kreta.
Das Auto war praktisch neu.
Professionell, unkompliziert, alles tip top!
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Everything was ol and the staff was really gentle with us and explained us everything.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
My experience with the rented car was very okay in Greece!
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
No fuss, smooth and professional.
Nice car, good condition and very clean inside.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
In general good experience but I would suggest to accept debit card and not only credit card
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
The employees in Athen were very nice and helpful. The check before and after our trip were very customer friendly. We would recommend them!
Thank you so much for leaving a 4-star review. You are very important to us, and we appreciate you telling others about us.
Whenever you need us, we're here for you.
Thanks you,
Customer service Team
Todo correcto. Las marchas un poco rarunas, imagino que por el uso del vehículo. Pero todo bien. Gracias.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
When we arrived at the airport Heraklion, it was not clear, where we find the shuttle service. The phone number of the schuttle service shown in the Europcar App (*******000) does not work! This was very disappointing.
Thanks to google-maps we found a phone number that worked, but the guy on the phone told us:"the shuttle is at the bus station." But we found no bus station. After we asked several people we found the shuttle.
We ordered an payd a child seat 15-30 kg but they didn't have one, so they gave us just a small child pillow.
With the car, everything was ok.
Dear Chris
Thank you for sharing your experience with Europcar Greece. We strive to provide our clients with exceptional travel experiences every time they use our services.
We are not permitted to display signage in the airport or in the arrival hall, even though we understand the need for signs. Despite the fact that all instructions were included in the voucher. We feel so sorry with the number as unfortunately Europcar International has submit the main tel number. Our shuttle bus is allocate in the bus station opposite of the Arrival hall, 50 meters of the entrance of Arrival Hall.
Consider the child seat we are so sorry for that as unfortunately we didn't hd available.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Europcar Customer Service in Greece
I waited over 1 hour un the queue to get assisted because there were only 2 people at the counter assisting everyone. They said the other 2 people got sock with COVID. But there was no back up. Then they said flughts were delayed and everyone came at once, hence the long queue and they cant do anything about that. Surely, as a big company, you know its peak season amd you increase your staff in order to provide good service. I had my nephew q7 months old waiting over 1 hour, he was restless eventually and screaming. Its just unacceptable ti have to wait over 1 hr in the queue at the airport to get the car and to be given excuses thst still don't justify the ling wait. Then 1 gentleman comes to "assist", he helps 1 gentleman who wasn't even in the queue theb leaves again. Then the 2 at the counter say they asked for help and the guy came, but he left je wasn't assisting. Its unacceptable during thisnpeak season in Greece to provide service like this.
Dear Aglaia,
Thank you so much for your effort. Europcar Greece values your opinion. We strive for excellence in customer service, but it’s clear we missed the mark in your case.
As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We hope you will give us the chance to win your trust again
Regards.
The Customer Service Team
Had a good experience overall. Had to wait a little bit before I received my car but then a kind employee named Helen came in and was extremely helpful and professional... Big thanks to Helen
Thank you so much for leaving a 5-star review. You are very important to us, and we appreciate you telling others about us.
Whenever you need us, we're here for you.
Thanks you,
Customer service Team
Voiture Panda neuve avec 12 km en parfait état. Seul reproche le prix que je trouve trop important pour 3 jours de location 340 euros!
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team