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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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I originally had reserved the car for 19 days and a few days before arriving my trip was cut short to 13 days. When I went to pay, the lady at counter charged me for the 19 days and not 13. How do I go about getting those 6 days reimbursed?
Sincerely,
Jeremy Hadden
Véhicule propre et en bon état
Par contre piles clé affichent faible
Espérons que nous lâcheront pas avant la fin du séjour!
They are awesome. I started out with a manual car but when it proved too tricky with the hills here in Santorini allowed me to trade out with a manual car.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Très bon accueil et bonne voiture. Nous avons l'habitude
Thank you so much for leaving a 5-star review. You are very important to us, and we appreciate you telling others about us.
Whenever you need us, we're here for you.
Thanks you,
Customer service Team
No any personal at the pick up point inside airport as was said to usa I have to call by phone and it was not easy to understand menu and amazingly pick up pint was outside airport! All other major companies have an office inside airport
Personal do not want to accept any of my electronically credit cards, only physical ones; this implies that i have to include as second driver to my wife who has physical cards this implies an extra charge o 60€ 5€/day)
I hope this charge will be cancel by europcar
Personal unable to give a street or to find with no doubts in google maps returning point of the car (it is not europcar but auto union car rental chania! (we hope to find it)
I am used to drive with europcar and this office goes beyond somewhat improvisation usual in small locations
Dear Montanes
Thank you for sharing your experience with Europcar Greece. We strive to provide our clients with exceptional travel experiences every time they use our services.
We are not permitted to display signage in the airport or in the arrival hall, even though we understand the need for signs. Despite the fact that all instructions were included in the voucher. We only hire out cars to drivers who have a physical credit card under the name of the driver. This comment was rewritable to the Ts & Cs online and in the voucher we had share you when you had booked online the car.
Please find our station in the following map pin https://www.google.com/maps/place/Europcar+Heraklion+Airport/@35.3379107,25.1634884,17z/data=!3m1!4b1!4m5!3m4!1s0x0:0xf48fba5d87e7b6b9!8m2!3d35.3379107!4d25.1634884
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Regards.
The Customer Service Team
We found the meeting car easily and the car pick-up was correct.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
The people at Europcar were very friendly, helpful and uncomplicated. Within 5 minutes of arrival we were already driving off and, on returning the car, everything was taken care of in 1 minute.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
It's was perfect, the attention and the car was really good
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Somebody wait us at the airport with our name. It was very easy to find them.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Very kind person at Desk.
A bit of waiting at the car delivery.
Car in good condition.
Thank you so much for leaving a 5-star review. You are very important to us, and we appreciate you telling others about us.
Whenever you need us, we're here for you.
Thanks you,
Customer service Team
Good description of the car and following delivery
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Sehr nette hilfsbereite Leute, bei Europcar Flughafen Santorini.
Wir sind sehr dankbar dafür die haben uns sehr weitergeholfen und sehr sehr hilfsbereit.
Vielen lieben Dank dafür
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Arrival experience at Heraklion Airport is not clear. Had to call to find the agent but after everything was great
Dear Markus
Thank you for sharing your experience with Europcar Greece. We strive to provide our clients with exceptional travel experiences every time they use our services.
We are not permitted to display signage in the airport or in the arrival hall, even though we understand the need for signs. Despite the fact that all instructions were included in the voucher. Our shuttle bus is allocate in the bus station opposite of the Arrival hall, 50 meters of the entrance of Arrival Hall.
We will be happy to serve you again
Europcar Customer Service in Greece
Das Team vor Ort war super und hilfsbereit, haben uns wegen der Hitze gleich etwas zu Trinken angeboten
Die Station zu finden, war nicht ganz leicht. Tipp für D links orientieren und gut fünf Minuten gehen... war etwas schlecht ausgeschildert... größere Banner oder Fahnen wären Hilfreich. Auto war super!
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Car condition was fine as an international standard service My main complaint is about the guaranteed money deposit
I rent a car for 71 Euro ( 1 day) and they charged deposit 290 Euro. I accepted this because in a week can return this deposit money. I called Europe car office in Athens about the date of the return deposit.
The telephone operator " Sofia" ( because she doesn't want to say her full name) was telling me " after 21 days return, but you should call the credit card company about details. We have no responsibility about return money" I was surprised by this attitude and nobody explained that much takes time to return the money when I rent a car. Also, nothing was written about the depositing money condition in the contract. Could you find out how many days need to return the money to my credit card? ( I have no idea about " Their card company " ViVa wallet", she doesn't even inform card company information.
Dear Ηiroko,
Thank you for sharing your experience with Europcar Greece. Whenever our clients use our services, we strive to provide them with exceptional travel experiences.
As a company, we block a security deposit on the credit card at pickup, as well as the estimated cost of the rental. After the vehicle has been returned, the bank will release the deposit on the cardholder's credit card. Depending on the bank the customer uses, the estimated time of release varies.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
Great service - pickup from airport, car was in excellent condition - staff were very friendly!
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Very comfortable car and easy to make the reservation
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
We're here for you anytime.
Thanks,
Customer service Team
Very helpful and dedicated team. No issues and everything was treated correctly and on a fast manner
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
We're here for you anytime.
Thanks,
Customer service Team
La remise et le retour ont été très bien géré, le personnel à été très efficace et a l'écoute
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
We're here for you anytime.
Thanks,
Customer service Team
All good so far. Still using the car, will give more feedback by the end of the rental
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for leaving a 5-star review. You are very important to us, and we appreciate you telling others about us.
Whenever you need us, we're here for you.
Thanks you,
Customer service Team