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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Great service from helpful staff! Car was what we needed with plenty of luggage space.
The staff was kind and friendly, and they did the papers quickly
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Great. Especially the people at the front desk tried to please and answered questions.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
The office is outside the airport and need to take the shuttle. We were rapidlly taken in charge and all staff were welcoming.
The car was exactly what we reserved.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
I received a booster seat for +5 years child instead of a full baby seat for 3 years old child. That is not safety at all. I had to put my child of 3 years in a booster...
The USB socket into the car doesn't work so it is impossible to plug your phone to charge it. I had to use my phone as GPS (google maps) but without USB socket, my phone got low battery before I reach my final destination.
It is the first time in more than 15 years of using Europcar that I really feel unconfortable in a rental car.
For me, it is a very bad experience.
Dear DEZWAENE,
Thank you so much for your effort. Europcar Greece values your opinion. We strive for excellence in customer service, but it’s clear we missed the mark in your case.
As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We hope you will give us the chance to win your trust again
Regards.
The Customer Service Team
Good site with plenty of choice of cars.
Car lot a little far away from the airport but efficient service and a brand new car released to me.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Friendly and experienced staff, office in centre of Athens.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
We're here for you anytime.
Thanks,
Customer service Team
Very helpful staff, waited for us at the airport in the middle of the night.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Good service like explained when booking, good car state.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Quick Pick up from the airport, very full but efficient service point, nice car
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Fine support when Pick Up, guidance for use and Travel.
Having a flat tire first day. A follow up on SMS could be nice
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
The team was amicable and talkative. They proposed upgrades and extra coverage without imposing anything as a suggestion and courtesy.
Pick-up and delivery were excellent, and the shuttle to the airport was a breeze too.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
I arrived 4.00 am. Car almost new but with lots of scratches and some dents. Obviously dark night. They make a video and some pictures. They said to me that It was not important because I have bought full all risk insurance. But, when I returned the car 8.00 pm they repeated the process and said to me that a very very small lscratch underside of the car was new. So they asked me to pay 31 eur because of the management of the claim with the insurer. This is regardless I had the full all risk insurance. I refused to pay. Obviously it is not because of the quantity. I had paid more than 1k eur for one week car. This is because I thought it was totally unfair.
Picked up in airport and very friendly service.
Could recommend that it is highligthted when ordering that you will be picked up - but again good service:-)
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Auto pronta e pulita, alla consegna mi e' stato spiegato tutto ed insieme abbiamo controllato l'auto.
Alla riconsegna veloce controllo dell'auto, ma non mi hanno fatto firmare la riconsegna.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Il was a very old car (80 000km)
We haven't problem but it was inconfortable
A car too expansive for the service
Le réservoir n'était pas plein au départ de la location. Alors qu'il est stipulé dans la confirmation de réservation que le réservoir doit être plein et rendu plien. Pas possible de se plaindre à 23h00 alors que le réservoir n'est plein qu'a moitié.
Nice welcome in the agency
But vers difficult to find the agency - no information in the airport / no assistance
We had to walk to the agency with our luggages
Dear Brogli
Thank you for sharing your experience with Europcar Greece. We strive to provide our clients with exceptional travel experiences every time they use our services.
We are not permitted to display signage in the airport or in the arrival hall, even though we understand the need for signs. Despite the fact that all instructions were included in the voucher. Our shuttle bus is allocate in the bus station opposite of the Arrival hall, 50 meters of the entrance of Arrival Hall.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Europcar Customer Service in Greece
We were under the impression the rental agency was at the airport. It was not. We were uncertain where to pick up the shuttle, and waited a long time for the shuttle. This process should be made clearer. Once we caught the shuttle, everything else went smoothly. The woman who help us get our car was great.
Dear Charles
Thank you for sharing your experience with Europcar Greece. We strive to provide our clients with exceptional travel experiences every time they use our services.
We are not permitted to display signage in the airport or in the arrival hall, even though we understand the need for signs. Despite the fact that all instructions were included in the voucher. Our shuttle bus is allocate in the bus station opposite of the Arrival hall, 50 meters of the entrance of Arrival Hall.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Europcar Customer Service in Greece
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service