Euro Car PartsReviews 130

Had a bead battery which carries a 4 year warranty lost my invoice been emailing and phoning for the past 2/3 weeks to get a replacement invoice so I can get the battery exchanged. But no luck lazy and poorly trained customer service staff. Rude and obnoxious sales manager at Watford branch screaming down the phone. This company doesnt care abt after service so why pay the extra and buy from them might as well buy for a cheap eBay store.

Terrible service, I purchased items last Tuesday (15th May 2018), thinking it would be delivered the following day as items were as in stock, but it wasn't, I have called and sent chats at least 5 times in a week to euro car parts, firstly I was told that the items would arrive on Friday (18th May 2018) to the warehouse and would then be delivered to garage on Sat, but it wasn't! When I called on Saturday (19th May 2018) I was told that the items were in Woodford and it would arrive to the warehouse either that evening or the following day and the items would arrive on Monday or Tuesday the latest, but thats not the case I received an email from DHL stating that it will be delivered on 23rd May 2018, this is outrageous I have been given false information through out the week and I have been charged by my garage a daily rate for keeping my car, I would think about purchasing from euro car parts in the future as delivery has taken over a week, I have purchase over £435 worth of goods in the last week from euros and car parts for less, this has really made me think twice and they are not even willing to offer any type of compensation for my loss.

I won't waste my time. My partner was at number 30 in the queue and after more than 3 hrs got to number one then no further. Disgaceful!

Order 2 items for my car and received one even though I was charged for two! Packaging was disgraceful, one tiny part in a bloody big box, picture attached. I contacted Eurocarparts and received an automated email stating they'd get back within two days. Severn days later I've had to contact them again via email, telephoning is a joke, constantly in a queue, live chat just isn't 'Live' as get disconnected eventually. Then I received an email asking for feedback. Haha, their joking right? I won't be using these robbing bar stewards again. AVOID!

My delivery was due to be delivered earlier this week. When it did not arrive as expected I checked the tracking with DHL. This showed that the parcel was sitting in Gatwick and it was listed as being suspended. Two days later it was still suspended. I attempted to contact eurocarparts via live chat. I got no response on my first three attempts. I then got speaking to a staff member who said he would contact DHL to see what the problem was. He then left me hanging on live chat unsure if he was contacting DHL as we chatted or if he would contact me later. After 5 minutes I asked him what he was doing. I never got any further reply. I finished live chat and sent customer service an email instead. Asking them to look at the problem and contact me. I got an automatic email informing me that they had got my email and would contact me within 24 hours. I've had no further contact from eurocarparts. Truly appalling service. This is the second time I've used this service and on both occasions I've been left very annoyed. AVOID!

I have bought a few car parts over the last 2 years ordered online and collect at store, I received my items but they were a bit slow, the other day I ordered online for next day delivery, but nothing, contacted them they say the order never went through but its pending with my bank, and they will not take the blame for their system not taking my order, but I guess thing like this happen every now and then, slightly pi##ed off.

I ordered wipers for next day delivery and paid 3.95 for that service Their website is not clear It says next day if ordered before 4pm I ordered Friday morning and expected delivery Saturday as I work in the week I waited in all day and no delivery The website did not say they don't deliver on Saturdays The item was luckily taken in by a neighbour on Monday although they left no card so I had to ask the neighbours if they'd had a delivery for me I had to use their tracking service to find out it had been delivered in the first place They said someone from the company would contact me but they didn't
I then emailed them asking for a refund as the delivery would have been free They refused I then spoke to a patronising man this morning who also refused the postage refund or even half of it Why would I have paid £3.95 postage rather than free postage if it was clear it wouldn't arrive The man I spoke to was so so patronising and rude. They clearly have no idea about customer service