Euro Car PartsReviews 130

ECP's click and collect system is great, and I can't fault it. For the first time I tried ordering for "next day" delivery - nothing turned up on the day it would've been due to arrive. Tried chasing it by phone, initial automated message saying not to bother chasing orders unless they're MORE THAN SEVEN DAYS LATE(?!?!?) and the usual "Unprecedented demand, COVID-19 blah blah blah" excuses (Although somehow other online retailers seem to have managed to meet demand). But decided to persist - so far nearly an hour on hold listening to crappy looped music and endless announcements (at least if you're going to keep people waiting for that long, invest in some decent hold music). Have ordered for click and collect next day and will be cancelling order if and when I get through. Long and short of it, if you want online ordering, buy your parts from another retailer, and stick with ECP click and collect.

I have used Eurocarparst for a few years because there is no alternative locally. Both in store and on the phone the staff are unbelievably arrogant. They seem to know they have no local competition. The staff talk like plastic gangsters and are difficult to understand. It has got to the stage that I will search for an alternative however far or pricey as I feel like a mug giving them any more of my money. Note on Sitejabber they have one star average but on Trustpilot the have four and a half! They bombard Trustpilot with fake reviews but don't bother with sitejabber.

When you order something or contact them about ordering they are great but then it all goes wrong. I ordered a tool box over 5 weeks ago and it cam so badly damaged that I couldn't use it. I tried to contact them and was on hold for more than 5 hours without getting to talk to some one. I kept trying and eventually spoke to some one and they arranged to have the box picked up and promised a refund. No refund, I have tried to contact them more than 15 times and been kept on hold over 5 hours some times. I am still waiting for the refund that I keep getting promised. This is the worst after sails service ever. I will never use them again.

Six weeks on and no contact from them regarding a surcharge refund on an alternator and starter motor returned to there Returns address at a cost of £10.00 because no returns accepted at branches due to Covid which I fully understand. However package signed for by an employee and despite two emails the latest 0n the 18th. June no contact from them.
Apart from writing a poor review has anyone got a better way of getting action from these terrible business people.

As a keyworket, I was going to order parts and collect instore on 12th May but saw they were offering same day delivery. Vehicle off road at this point so needed the parts pronto... a couple of days passed and no delivery so i tried to get in touch... on the phone for an hour and a half. And got cut off. Tried live chat... another hour... get cut off. Tried emailing... nothing except an automated response. Rinse and repeat for the next week No response to numerous emails. Ended up having to order the same parts from GSF who delivered sameday. Top job from them. ECP parts arrive 2 weeks later despite me sending numerous emails asking the to cancel and refund my order... suprisingly I had no response... SHOCK!
Now trying to get an RMA number from them... but guess what,... no response.
Tried to return to store but they refused without an RMA. And 'Customer Service' do not respond to any RMA request.
This lot are a absolute joke with no respect whatsoever for customers by taking their money but not delivering ad promised and then not even acknowledging correspondance... and no, the covid-19 excuse doesnt wash anymore.

Ordered 4 parts, after 2 weeks of waiting received 3 and a random packet of screws? After a further week of waiting I tried calling but was put off as intended by the 2 hour' expected waiting time so logged a ticket online. After another week, no reply and still no item so called and waited 40 mins. Guy was not apologetic and said it looked like the part was in the warehouse so should be with me soon. Waited another another week called bk, waited 30 mins, guy couldn't give me an update so I said cancel the order. He said I'll have to transfer you to accounts dept, waited another 20 mins then the same guy came bk on to say he'll leave a message for them and then it should be processed in 14 days.

Unbelievable. Expect I'll be chasing the refund in 2 weeks.

I would have received a better level of service if I had thrown my order on a piece of paper into a chimp enclosure at Chester zoo.

Stay away!

Stay away from this company, it is the worst I have deal with on the internet. I paid for goods on 10th May, e-mailed 1st, 4th, 9th, 11th, 22nd, 25th and requested refund 28th June. Still no reply or refund. Can not contact by either phone or chat as the recorded message states there is a two hour waiting on both,
There are plenty of motorist discounts out there so do not be tempted to use this one. I am now wondering how to notify other potential buyers.

I ordered basic parts to service my car. I do not mind that they were late due to COVID etc however the wrong part was delivered. I tried to call however there is a 2 hour wait for customer service. I e-mailed 3 weeks ago aand had no reply. Online chat, had someone offer to help select the correct part for my car! The muppet no doubt will use the same faulty Online tool on the eurocar parts website. I said i just wanted to return the part and get a refund, they said I need to speak to customer service, position 54 in a queue another 2 hour wait... save yourself a miserable experience and DO NOT EVER use this firm.