Euro Car PartsReviews 130

Website is awful. No precise details of sizes and fitment. Delivery times atrocious. Free delivery now only available on orders over £15.
Another wasted journey this morning of 26 miles. Reserved items from pathetic website, with no compatibility guide.
Asked if parts were definitely correct for my car.
Assistant went into workshop/store to double check.
Came back and said no they weren't for my car.
Correct parts for my car were double the price of parts I had reserved.
Price went from £19.99 to £45!
Needless to say I refused this price change and left the premises.
Second time in a month I have wasted time and money trying obtain parts from this company.
Really went downhill over the last year.

Ordered parts online, wrong part delivered, went to Woodford store and after waiting 1 hour in a queue was refused a refund because i did not have a paper receipt. I had proof of purchase and my online account order but the staff member was on a power trip and flatly refused. Attitude was worst i have ever seen. Never again. I will tell everyone how badly i was treated.

Number 1!
DELIVERY SERVICE - Terrible - Needed a battery for my sons car, said same day delivery available, thought great I'll have it and ordered it. HOURS later, coming up to store closing time, rang the store and was informed that the van left early in the morning and I was too late, explained it says same day delivery, told no, it will be 3 days!

Number 2!
DELIVERY SERVICE - Terrible AGAIN! - My wife's car needed a battery (I know!) she is a Nurse, ordered a battery and paid for next day delivery - 01/05/2020. Get a text from DHL on 01/01/2020 saying the battery will be delivered Monday 04/05/2020! Contact the store, explained the situation and that the battery was needed for today. Informed to go to the store to collect and delivery charge will be refunded.
So, I travel the 11.5miles to the store and there is que outside (COVID-19), not a problem, but it starts to pissistantly rain. (Glorious where I live so didn't take a coat) I ring the store, updated the guy on the phone and enquired if I could just collect the battery, only to be told that as DHL are delivering, the order would have been sent from HQ and there was nothing he could do.

This is by far the worst company that I've ever had the misfortune of dealing with. I was sent the wrong item over a month ago, and I have spent hours on the phone, on chat and on emails trying to get a hold of someone. Two weeks ago, I finally managed to get through on the phone (after a 2 hour wait!), and was asked by the rep to return the wrong item first. They arranged for a pick-up the following day, and I was told that the correct item would be shipped within 24hrs after the incorrect item has been received. After another week of waiting, and without receiving any kind of notification, I called back (90 minutes in queue) only to be told that they had nothing about the exchange on record and that the supervisor will need to escalate the request to head office. I was to get a confirmation shortly. It's now another week gone by, and I'm still waiting. Corona or no Corona, this company deserves to go out of business for their neglegance and lack of customer support! If you cannot provide enough support during these unprecedented times then shut down temporarily, or at least have the decency to provide your customers with proper notifications via email and phone instead of leaving them hanging for hours, days, weeks!

Ordered a battery that took 4 weeks to arrive. I thought that was bad enough, and then I attempted to connect it. Firstly the terminals were too small (much smaller than original ones), and then it wouldn't start the car (probably not powerful enough) despite it being recommended for my vehicle. This isn't the first time I've had issues with these bandits'. I recommend using a local motor factors even if it does cost a few pounds extra!

I ordered two 5ltr cans of motor oil from euro car parts and 11 days later they delivered one. Tried contacting customer service and gave up after 53 minutes and no answer, so I sent an email explaining whet had happened. That was ten days ago and despite sending another email, this time asking them to refund my account, they haven't even bothered to reply. After the first email I phoned again and this time Someone answered after one and a half hours. After explaining the situation I was told they would sort the problem out with the warehouse and keep me informed. That was 9 days ago and I've heard nothing. I urge anyone thinking about using euro car parts to spend their money somewhere else, they are without fail the worst company that I've ever dealt with online.

If I didn't have to rate them a 1* I wouldn't have rated them. Maybe a - 10. I returned my huge huge item back unopened as it was damaged waited for refund which states can be 10 days. Well 21 days later NOTHING. NOONE ANSWER MY EMAILS OR CALLS NOTHING I GET FOBBED OFF WHEN THEY DID ANSWER. DO NOT USE THIS COMPANY THIS IS CAUSING ME A LOT OF WORRY AND STRESS NOT TO MENTION THE PRICE OF DAILY CALLS WHICH CAN BE OVER AN HOUR. NOT AN HONORABLE SERVICE OR COMPANY. NOT HAPPY AND WILL NEVER USE AGAIN

I'm so disappointed in the service you get from Euro parts as I have been left on the line for over 1 hr and still didn't get through about my order which I placed 8 days ago! I would never use Euro parts again they are a joke wish I'd have gone to Halfords! It's cost me more money to try and chase order either by phone or email still no reply they are really bad with company to deal with! I don't want to rate but have too as won't let me review 0 stars