Euro Car PartsReviews 130

Worst experience ever!
Purchased a pair of headlights for my vehicle. 6 weeks ago, gave it to the garage to fit. As soon as i got the car out of the garage i was aware of a few problems

1 - the projection of the lights were not correct - would most likely fail an MOT
2 - heavy condensation in the lights (within minutes)
3 - the lights were very weak

The garage who fitted these lights, also agreed that these lights were well below standard, advised me i should take them back for a refund.

I had to pay the garage again to remove these lights, in the mean time i just purchased lights from another supplier, as i didn't want to get an exchange from eurocarparts and have the same problem again. And pay on labour for a third time.

This was a click and collect order - the day after fitting, i called the Wembley branch, who advised me to call the head office. I called the head office who advised me its nothing to do with them, and i should speak to the wembley branch again.

Once i finally got through to someone in wembley again, they advised there is a 365 day return policy on click and collect orders.

I advised them that i had to pay on labour to get the faulty lights removed, and that i wanted to make a claim on that. They advised that if any labour claim was to be made, that it would have to be sent away and be assessed by the manufacturer and that could take some time. They advised me that if i did not want to make a labour claim i could just come in with the faulty headlights and get a refund.

Yesterday i went into the branch, to be told totally different things.
They were offering me a replacement of the same brand, but why would i take the risk on the same brand again?

I was then told it would have to go back to the manufacturer for a test which can take up to 4 weeks even if i wanted a refund.

In the end i had to fill out a form, send the part off, and god knows if i will ever hear from these guys again.

Constantly changing advice given according to how they feel, the left hand doesn't know what the right hand is doing in this place.

Wasted 350 pounds

They specified a sensor for my car which turned out to be the wrong one. This is the second time I've had such a problem. Their cheap parts are obviously cheap for a reason. Their customer service aren't interested at all. The only way to get anything done is to write a bad review online - and then they'll do all they can to get it removed!

I've had it with this company, I'll never buy from them again. I'd rather pay a bit more and avoid all the hassle.

I do not recommend this company, even advise against! I ordered car parts on their website (there was no OUT OF STOCK information) for "premium next day delivery". Parts were not delivered. Of course, I was told to wait until the next day. After another phone call to them, they said that they did not have them and did not know if they would have!? I left my car with which I make money, with a mechanic, because the parts were to be the next day. Now I lose money and precious time because of someone's incompetence. Not to mention the mechanic who also loses time and money because the car is dismantled and takes up space in the garage!
You just lost a customer. I will certainly not buy anything from you and I will not recommend you to anyone!
MONEY BACK IN "14" DAYS... ANOTHER JOKE!

I paid for next day delivery, but after paying, then received an e-mail stating the delivery would be five days later and not next day, on a part that is in stock. When I called to complain about them taking my money yet not delivering the service I'd paid for, I was given a host of excuses including that their terms and conditions explain this, whilst it is not evident on the online form... I didn't even get an apology.
Poor service and poor customer service...
Needless to say, I removed my account and won't use them again.

Bought a battery from Euro Car Parts and a couple of months later the car wouldn't start.

Tried taking the battery back with the click and collect receipt but they wouldn't accept it because I didn't have the original paper invoice.

I tried to explain to the person behind the counter that it didn't matter because under UK law you don't need a receipt to take something back just any proof of purchase. After a bit of back and forth she told me I couldn't call a number and they'd email me the invoice. Why not tell me that at the start of the convo?

I phoned up the number and asked me a bunch of questions about the order, finally the person on the phone said that they'd have to find the invoice which could take up to 3 days!

I waited 3 days got nothing, phoned them up again and told me they'd 'hurry it up a bit'.

After 4 days I go the invoice then tried taking it back to the shop, they were in such a flap didn't really know what they were doing and the whole process took 45 minutes to return.

Complete joke of an operation.

Euro Car Parts proudly made it to #2 of my worst internet shopping experiences. My only order was of two items. They needed over a week to deliver them. Unpacking the box revealed that they got it completely wrong. All the parts were from wrong manufacturer brands, for a wrong car brand.
Customer service reps are hard to find - they wasted me over half an hour on the phone just to let me know that the person in charge with my case is not at the office despite previously reached agreement to call her at that time. Customer service reps are not empowered to solve customer problems, but are rather trained to recite company policies.
After agreeing on return, it took them over a week to organise shipping. Then, for 3 weeks they did not bother to issue refund for faulty order. Only after reminding them again about the case, the payment was processed.

Don't even think about buying anything from here especially the harrow branch customer service is $#*! I was trying to order parts for my car and could barely hear the guy as there was a girl in the background chatting loudly and laughing and even ask the guy I was speaking to mid conversation to ask him about pranks they play on people and who they like working at Euro car parts. The guy was so distracted he told me my parts are in stock and then 5 mins later when I'm going to pay for them he says there not in stock anywhere and advice me to go to the dealership where it will be cheaper or same price. He doesn't have a clue what he's talking about. I even wanted to speak to the manager and he's was on another call said he'll call me back in 5 mins he never called back! What a joke of a company I definitely won't be shopping there anymore and will continue to share this story with everyone!

I've been calling since Monday once i haven't received my full delivery.
Every day someone pick up the phone and they always saying to me your delivery has been dispatched so will be with you by tomorrow and you will receive a email with the track number as i got the first time.
Basically i lose every day more than 30 minutes on the phone with the customer service to try to get the rest of my delivery and even like that after all this days still nothing, in terms of customer service i would say is one of the worst i ever experience.
When i inquire with the customer service with different people as well in different days more than one person said to me "i don't know what's going on with your order"
"I believe we were out of stock"
"It's nothing i can do for you".
With all the respect for everyone works on this customer service but it's a joke what you guys are doing i do believe you are just following orders but you really need to look into the service you providing when i already paid for the service, which i never received and the worst thing is how you dealing with the situation, for me will be better if you tell me your parts will take longer than we thought and should be with you by this days and you don't get your customers upset and losing their own time to write complaints.
For the future customers once again look the way you dealing with customers.
Very poor

Terrible company. I ordered front and rear discs and pads. When I received them the front pads where faulty. I contacted euro and was told they would be collected and a replacement sent out. I hadn't heard anything for a few days after they where collected so I contacted euro who told me they would get someone to call me back. No one called me back so after contacting euro again I was told they didn't know what was going on and they would find out and get someone to contact me. Its now been over 2 weeks since I first ordered the parts and I paid for faster delivery so I could get it straight in the garage but I have had to cancel that appointment and I'm still none the wiser as to when i will receive the replacement and get my vehicle repaired. This companys customer service is a disgrace.

Watchdog investigates Euro Car Parts

Absolutely shameful online service absolutely shameful online service 4 hours on the phone over 3 days with not one of my calls being answered by any member of Euro car parts absolutely shameful. £49 + post for a set of HT leads and payed for 48 hour service. 2 weeks later and still nothing from Euro parts no reply to my emails or my calls we will never use this company ever again and this review wont be removed. Well it just goes to shows after leaving a negative review Euro Car Parts cant contact me quick enough please stop contacting you are months to late. ON THE 7 MAY 2018 EURO CAR PARTS TRANSACTION ID 6AA*******R*******C. ALSO PART NUMBER 409 59 5200 V*******/2

Ordered some parts last year including a radiator for my BMW. They sent the wrong one and then there was some messing about to eventually get the right one. Last week this 18 month old component failed on me in spectacular manner on the motorway. Could have destroyed my car, cost me hundreds of pounds in hire cars and a whole load of inconvenience. ECP not interested that they're selling stuff not fit for purpose. I would advise you to go elsewhere

Shocking service, poor communication and total lack of concern that I will have been kept waiting three weeks from order date for a battery to be delivered to me.
If you live in Europe don't bother ordering from this company. They tell you delivery times, by DHL, and then nothing happens until DHL gives a much longer delivery date.
The first battery was damaged on arrival in France. Nobody informed me. The website site gave estimated days to deliver, rubbish.
Several expensive phone calls later I was told four days to deliver the replacement. What a surprise that DHL sent an email giving eight days for delivery.
Latest message from this company says "I do sincerely apologize for the inconvenience this has caused to you, it seems due to this item being a battery it does have to be delivered by the road surface to France and not by air which seems to have caused a delay on being processed."
So why was I told during the phone call that it would be with me in four days?
Don't waste your time, order from another firm.