ESky.ieReviews 132

DO NOT USE ESKY! I don't even know how I ended up on this site, but I did & I bought 2 plane tickets in July, so that we would fly out in September. They took all of my money and changed my credit card info and then canceled my flights. So my "refund" will go to this random account they put in. So I had to buy two new tickets, (of course directly through the airline this time) and am working with my credit card company to get the money back. *fingers crossed* Such a hassle. Do not waste your time or money! Book through the airline and save yourselves a lot of trouble.

This company is so $#*! it is unbelievable I've already left a long review on trust pilot and can't be arsed to go through it all again, they will take your money and run whilst telling you not to worry its all in hand.
Wankers. Not prepared to ask for an RA off Logan Air so that they can send the refund. Tossers, shisters,
Criminals and so on. Please book direct through the airline and make sure you haven't been redirected to theirs.

E-sky is the worst business i dealt with.
During 7 months I am not able to get a refund for the cancelled flight.
They do not have any respect to customers and their problems.
I would not advise anyone to buy tickets at eSky.

ESky are a bunch of Scammers, frauds with an absolutely terrific customer support. Never again and I would recommend anyone who wants to book something through this website to rather take the money and burn it. Would came out the same. Oh and the customer support are monkeys sitting behind computers, absolutely useless.

The worst stay awsy.
They trick you. Keep your money.
When you buy trip insurance is when they move in for the scam.be careful don't get near them.

Very bad experience from this company. No refund, no explanation, nothing. Do not book any flight.

Take your money airlline cancels outward flight, offers alternative on different day which i cant make, so response is we'll investigate "possibility" of a refund, why "possibility" you offered me a servive you cant provide

Contact them to find if i still have return flight, insurance, do i cancel hotel, response is you'll have to wait, can you tell me what i might be refundede for?, you'll have to wait
Im flying next week
You'll have to wait
Day before flight
You'll have to wait, what am i supposed to do?!

Flight was due 2 weeks ago ringing up

You need to be more patient its being processed you'll have to wait

Complete lack of service
Shoiuld be able to tell you where it is in queue, who i can speak to about it, how long it will take etc.

How long will it take

You'll have to wait

Take your money but offer no service no ability to talk no way to complain
Appalling, appaling company

Not even sure how they are still a company- they are criminals.
Charged me more than the price of a flight to 'change a name', 9 minutes after booking (no boarding passes had been given, no passport info was even there at this point which is how they generate the ticket) called Ryanair to find out the policy and they said they have free changes to anything within 48 hours of booking. They avoided my calls and emails for this period and if I ever got them on the phone they would speak in a different language or 'not understand' and give no help.
They then sent me links for different amounts of money and eventually charged me £197 to change a name which was not the airline policy, so essentially for someone at esky to type 12 letters into a system, I was charged nearly £200!

They are the worst, if I was giving anyone any advice in life, it would be DO NOT BOOK WOTH ESKY.

ESky appears on the top search results for some airlines but not a trusty site. Fake booking ref, invalid. No real customer service, no contact number, asked to give credit card details to exchange with someone, no option to cancel... emails without replies...

DO NOT USE IT EVER!
They will take your money and give you back nothing! Probably you will never get boarding pass and if you try to change date of your flight (as you're laying in hospital), forget it! YOU CAN'T REACH THEM ON ANY WAY! They don't have any kind of contact! When you contact your flying company they will tell you that you have to reach esky, as they don't have any of your dates or payment!
So, they ARE A BIG BIG LIE!

Booked a flight to Panama. Cancelled because of covid. Tried to rebook and the said they were working on it right up until the credits expired. Then they said they couldn't do anything. This was after many emails and phone calls that were frustrating and produced no results. This company is a total scam. Thousands of reviews confirm the same behavior. I wish I knew this before I purchase through them.

We paid in advance 3 months before departure. 1.5 months before time they canceled the flight. We get an automatic answer " waiting for refund".
They take no responsibility to assist us with the refund procedure.
I lost faith in the company. I have an uncomfortable feeling about the way things are going

Complete scam. Avoid them. Extremly slow service.
Got the payment without confirming my flight and refuse to return it.

Had I known I was booking via a non- affiliated agent, I'd have googled them before giving my card details.

I think Esky use clever technology to link their website with legitimate airline websites. I think that's how they poach business in a fraudulent fashion and hide costs in their Term& conditions.

Triple check the address bar on screen at every stage of booking a trip. I'm not sure when I left the legitimate site and entered the Esky site, but I've paid almost double; baggage was added, fees were added, all without my knowledge.

BE CAREFUL

An unmitigated disaster with regards to getting a refund.

1. Flight with Eastern Airlines Manchester-Southampton 15th October '21 cancelled.
2. Wrote to Eastern seeking refund, they replied 20th October "please contact third party booking agent".
3. Contacted Esky 25th October requesting refund.
4. They responded 27th October stating that there are delays owing to the pandemic.
5. Chased them again 12th Jan '22,30th Jan, same response, delays owing to the pandemic.
6. Wrote to Eastern 1st March, they explained that once they receive a refund request they process and refund the money in 28 days.
7. Wrote to Esky again, asking for proof that they have actually applied for the refund? They responded..."please be informed that the refund process is being held in the global system and such documentation cannot be provided.

The situation caused by the coronavirus is also unique for us and requires compliance with strictly defined airline procedures..."

8. Someone is not being open about this. If the refund application was submitted to Eastern by Esky late October '21, it should have been paid to Esky around late November / early October.

My sense is that Esky have the refund already and are not sending the money on to me. I don't buy the "global system" bit with regards to this being in the system for what would now be 13 weeks!

Esky please note, nothing in this review on this forum "... infringes the interests and personal rights of eSky and may violate the good reputation of our brand...".

Put the threats away as it would be difficult to tarnish your "good reputation" as you are doing an excellent job of that yourself.

Despite your repeated protests that the delays are the result of the pandemic, I'm not buying that. Refund the money and lets put this whole disappointing experience with your company to rest.

These guys are terrible DO NOT USE THEM. I was booking on my phone and googled Ryan Air. Esky must pay google a ton of money as they where the first result from my search. I did not notice I was booking via an agent and not direct with Ryan air. I paid an additional £16 to cover any changes to my flight but when it came to changing my flight I found out that this fee only covered charges from Esky and not from the airline and so to change my £86.00 flight was going to cost an additional £105.00 and they did not accept cancellations so basically I lost my £86.00. Had I not needed to make any changes I am sure their service would have been fine although why anyone would purposely book via Esky and not direct with the airline is beyond me as you are paying a premium and have no right to cancellation.

Do not use this company. I had to book tickets home for due to a horrible family emergency. I used eSky to book flights and was notified the payment did not go through, but the booking was pending. I called the airline and there were no records of my tickets. I bought knew tickets from a different company. I was then charged by eSky for the tickets the morning of the flight. I tried to explain my situation to them to cancel the tickets and get a refund. They were so unhelpful and extremely rude. They would not transfer me or help me in the slightest. Please do not use this company.

It is been, 2.5 months, no refund and changing date of flight is not possible.
Very poor customer service