ESky.ieReviews 132

I bought ticket online from eSky
They have no shame very low class Agency.
I bought ticket online from eSky from Yangon Myanmar to Bangkok (order number *******) for March 31,2020 Includes a cancellation fee. Day after I purchased because of issues on my next flight from Bangkok asked to cancel my flight. No one respond to my request. Suddenly Night before of flight I got message from eSky This Flight is cancelled by airline.
I have to say how dishonest eSky are and taking advantage of séniors or anybody.

1 - airline sold me insurance for cancelation of this ticket, there must be no Questions to refund the ticket.
2. This flight was canceled before departure so automatically has to be refund regardless of having insurance.
3- they asked me another $18 charge from my credit card with limited time of 6 hours to process my cancelation.
How awful and disgusting, dishonest and disrespectful can be to ignore the refunding of my ticket.
I will make you sure will not cry for total of this amount BUT I will take every step at any possible cost to expose this matter and your dishonesty to all social media avenues and all and any customer reviews site from A to Z.
B, Ghashghaee

Thought I was booking flights with one company but link led to another. Booking error immediately contacted unable to cancel so assured could change flights but as there system down would have to wait for emails. 24 hours later email with possible changes arrived ( this was after 2 more mails and a telephone call) raised a question as new flights had no allocated seating or bags paid for in first booking. Confirmed new flight option I wanted to take but esky never carried out changes it took 4 days loads emails and telephone calls to be told hard luck I only had 48 hours to change booking despite all delays at there end, now have fl8ghts one country and accomdation in another. Only response so far is we tried and failed. Less than a week to departure

I've been advised that i replied to late to change my booking and yet if you check your phone records 24 hours of the delay was because of your system errors. I tried to contact you directly via email and phone to no avail
I have been emailing since wednesday and got no reply, today i made a number of calls and only then was TOLD THE BOOKING WAS NEVER CHANGED, in the meantime assuming it had been accomdation was booked at a further cost of e638.
As a reminder, tried to cancel booking told no, tried change booking told yes but system down and would have to wait for email, waited almost 24 hours for reply. Got reply and agreed to change. Now told over phone as I rang because for 2 days emails were ignored that booking wasnt changed as email arrived after close of business so went over time allowed despite esky causing 24 hour delay. Now having flights london and accomdation in lanzarote. Tried ringing ryanair but use dont use clients payment card details or there email address so they couldnt help im down down e1000 with accomdation and your company are washed their hands of any responsability.