ESky.ieReviews 132

Sitting here over 8 hours after the airline opened check in and still no boarding pass from esky. They use the excuse that the airline hasn't opened check in - this is a bare-faced lie and I am in doubt that I have just been robbed. I paid for insurance with these scam artists as well. I will not be able to sleep tonight and see no point in packing and going to the airport as they will not answer queries and WILL NOT PROVIDE BOARDING PASS.

DO NOT PAY ANY MONEY TO THIS COMPANY
You will be ripped off, stressed out and you will fly nowhere

Here's the fake booking reference if you're looking at this esky, you disgust me.
*******225

شركة سيئة جداً ووكيل طيران سيئ وهذي قصتي معاهم وان حر بفلوسك، انا حجزت عندهم تذكرتين طيران على فلاي دبي بعد الحجز تواصل معي خدمة عملاء فلاي دبي انه راح نكنسل تذاكرك بسبب حظر السفر اللي حصل في كورونا ونرجع لك كامل المبلغ على وكيل السفر اللي دفعت عن طريقه، وفعلا رجعو كامل المبلغ كما في الصورة في تواصل تويتر، بعدها تواصل معي esky وقال لي راح نرجع لك المبلغ مخصوم منه 163 دولار حوالي ٧٠٠ ريال، كلها رسوم حجز ورسوم خدمة، فعلا رجعو المبلغ ولاكن طرق النصب والالتواء استعملوها معاي واخذو جزء من المبلغ كمان
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I booked two flight tickets from this esky company the flight company was flydubai, after booking and payment the flydubai contacted me informing me that my tickets will be cancelled and my paid amount will refunded in full which is 1063 USD, and infact after one flydubai did return the money to the travel agent, but travel agent (esky) returned only 904 USD, I asked where is the remaining 163 USD, they said it's a booking fee, and service fee, which i booked my flights online by my self and what service are they talking about since i didn't step foot in that plane.
I wouldn't recommend this travel agent for anybody.

Avoid! Changed my flight home by over a week! Asked for a refund still no response! Ring up and they say they don't no what happens! Can't rebook till I've had my refund so ruined everything for me and my kids. Avoid at all cost! Booking reference if by chance they might sort it out is *******020 if not I will keep posting everywhere till I get a response.

My booking on eSkys site ended up in a technical error and a message try again later. I hadgot as far as payment of the ticket when I got this message. I then went on and booked the trip with the airline directley. I go to my mail to see my confirmation and to my surprice There is also a confirmation from eSky even though I got the error message. So I now have to tickets for the same flight. Have tried to get some respons from eSky, I got one mail from Ahmed that asked for my booking number for the flight I booked with the airline. I provided eSky with the number and then there was nothing but silence. I still have to tickets. I Will contact the airline and tell them to cancel the one booked thru eSky, my money are I believe lost forever. That's how eSky handel there business. Take peoples money and then nothing. Crap-company. Don't use eSky ever.

You book or change a flight with eSky and it takes forever for the process to be finalized and for you to get an eTicket. If you want to choose your seats, you have to call back once again after your eTicket, to choose. The whole process took me days to finalize. I don't know how they stay in business!

Don't even think about booking with Esky. They never respond to any of your emails. Impossible to contact. I couldn't alter my flights and as a result had to book alternative flights

ESKY.COM is notorious for scamming people. DO NOT PATRONIZE THIS SITE. OR DO SO AND RISK LOOSING YOUR HAD EARNED MONEY.

Don't bother with esky. Book directly with the airline. You will waste your money working with them. They cheated me out of $120 that I never would have had to pay if I booked directly with Delta.

I was looking for a flight and thought that ESky was a service provider for Allegiant. I suppose the company pays money to get their search results to show way higher than everyone else. I was surprised that the flight was more expensive than what I saw on my search after I selected it (+26). Added cancellation onto the ticket. Realized shortly after booking that this did not include a carry-on bag. Somehow the mention you get a carry-on, but they put it in metric so you don't realize that the carry-on is actually a personal item. If you showed up at the airport and tried to bring a carry-on, you get dinged with a $50 charge. Tried to cancel with them 10 MINUTES AFTER BOOKING. Sorry sir, you will be charged $45 to cancel the flight. WTF! I just booked, with insurance. Can't believe that they don't allow a 24 hour grace period for a flight that is 2 months away. Seems like one of the worst companies. I guess I learned my lesson. Had to pay an additional $20 for a carry-on bag. I will never deal with those jerks again!

Dramatische services. Ik heb een boeking gedaan van amsterdam naar spanje en terug 18 juli t/m 28 juli. Ik heb nooit een boekingsbevestiging gehad. Contact kan alleen via een contact formulier en dan heb je een boekingscode nodig. Echter komt hier ook geen reactie op.
Geen boekingscode in de betalingsomschrijving. Dus kunnen helemaal niks.
Maar wel het geld van me rekening.
Belachelijke slecht en hopelijk doet iedereen eerst research voordat ze bij Esky gaan boeken.

Esky is definitely fraudulent
Esky is definitely fraudulent. This is 9months since cancellation of 2 flight bookings but they have refused to refund. Full of lies lies and lies. Everyone needs to know to avoid loosing money to scams and frauds like Esky. Shameless thieves.
They keep apologising but nothing is done. Keep yr apologies and do yr job. Refund customers money and save explanations. How can a company sit on a customers thousands of pound for up to 10months and say they are working hard to meet yr needs.
You are jokes because I am taking you to court to get back my stolen money and the stress you have caused me.

We booked accomodation in Langebaan SA and on arrival the place did not look like in the pictures. It was run down, had no covid sanitation measures in placeand needed some serious maintenance. We wanted our money back as we had to go somewhere else to get better accomodation. It has been a week and we have still not received our money back. They send us an email that they will resolve it soon but it had been almost a week and they just dont come back to us despite sending 3 emails do enquire about the problem. Seriously dissatisfied with their aftercare service. They were quick to take my money but now no client service.

Its been over a year and still waiting for a refund. They cancelled our flights with no refund. Please dont waste your money, SCAMMERS!

Flight cancelled due to covid-19 and have not gotten a refund even after 14months.

When contacted via email, they give a generic reply which is of no help at all.

I would consider my money gone.

Let me preface this review by stating that this is the first negative review I have ever written. In addition to having a bad experience, I feel cheated twice by having to waste my time complaining. However, in this case, I feel compelled to warn any potential consumers to NOT EVER USE Esky.com. This company is held together by duct tape and has exquisitely poor service in every imaginable way. This is a company that wants to make money not by competing in a saturated marketplace, but by being clickbait for people who wander into their site and do not know any better. For all intents and purposes, this company stole money from us. We purchased our flight and received an email with the booking number and airliner reservation code but with one conspicuous detail: The email said "payment pending" which was baffling since we just paid on their site with our credit card. I waited an hour for perhaps a subsequent email confirming the payment, but did not receive anything. I checked my bank account and discovered that $588 dollars had been charged and processed by the airliner when the payment we made on their website was for $754. This was baffling. I called their customer service (which isn't 24 hours, by the way, an absurd arrangement for a company in the travel industry) and reached a man with minimal courtesy who said I should wait four hours. I waited 5 and 6 and 7 and nothing. I tried to call but they were closed until the next day. Out of curiousity, I checked the airline website to see if the reservation code was registered and found that the tickets had been reserved but were pending payment - meaning that the $588 was somehow facilitated by Esky to the airliner but not to purchase the full ticket, just to reserve it - which meant that we could lose the seats if they didn't facilitate the entire transaction. I called Esky.com and tried to get an explanation but was met with a heroing experience of incomprehensible and rude explanations. The customer service agent told me that they had no record of any payment from us and that I needed to send them a screenshot of the bank statement so that they could proceed. My consternation that I had to send them confirmation of the payment they supposedly charged seemed to irritate the agent. The agent then said that the payment I sent to him wasn't from Esky.com as if they didn't have anything to do with the transaction. Finally I explained to him that the charge appeared to be from the airliner we had purchsed ticket for and then and only then did he seem to finally understand. He then told me that he would have to send this information to their finance department who would have to confirm with the airliner the payment. This arrangement is utterly incomprehensible. To say that this was Kafkaesque would belittle the gravity of the insanity of this company. The agent told me we would have to wait 48 hours during which period we have lost the reservation and are left with having purchased air - or, rather, the experience of having to get our money back for a transaction that was a bridge to nowhere. DO NOT EVER USE Esky.com!

I booked a round-trip flight on Silver Airways with esky.com. The return flight was substantially delayed... to the point where we would have missed our connecting flight. I talked to Silver Airways and they confirmed I was entitled to a refund. I also read their Contract of Carriage and it confirmed that we were entitled to a refund (because the delay was greater than 90 minutes and because it would cause us to miss our connection. Because I booked with esky.com, the airline said I needed to request the refund from them. I contacted eSky and they're just giving me the runaround. First their said there was no delay. I provided emails from Silver Airways confirming the delay as well as a screenshot of the Silver Airways website showing the flight status. Then they said the delay was less than 4 hours, so I wasn't entitled to a refund. I quoted the Contract of Carriage (90 minutes or missed connections = refund). At that point they went back to saying there was no delay, so I'm not entitled to a refund. Do not book with esky.com... they are a fraudulent organization.

I ordered 2 tickets to fly via Allegiant airlines via Esky. I never received confirmation via email. There is NO phone number to contact them. They never replied to single email. My credit card flagged transaction as possibly fraudulent but then confirmed charges were legit. Luckily, I was able to deal directly with Allegiant (honest broker in the deal) to confirm I had tickets, confirmation of flight and they supplied boarding passes. Other than credit card transaction, I never had not even one email from Esky. No confirmation, no boarding passes, NOTHING! Allegiant states Esky is 3rd party broker and while legit company, they do not recommend them.If there had been any need to change or refund flight, I'm sure that would have been impossible with just a loss of my money. Buyer beware, do not use this company!

Be careful of Esky! Dont use Esky never again! Be careful! They will take your money and never give you a confirmation to your ticket and blame it on the airline without any proof! Be careful! Don't use this agency! They took my money and never sent me a confirmation to my flight! It looks legit on google. They respond to email, but they will never give you your ticket! Don't trust them!