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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I have rented 2x in recent months. Always good experience other than hard to get someone on phone at times.
The rental car I received was a new and very clean
Thank you for your kind words, William. We’re glad to hear you enjoyed your rental experience and found the car to be clean and new. - Lisa
It was a good experience good cars good details I will always use enterprise
Thank you for your positive feedback, Leonard. We're glad to hear you had a great experience with our cars and service. Your loyalty means a lot to us, and we look forward to welcoming you back. - Lisa
The ease of renting and returning the vehicle, extremely pleased with the vehicle and professionalism of the staff along with their knowledge and concerns I might have
Thank you for your feedback. We're glad to hear you had a smooth rental experience and appreciated our team's professionalism. Your satisfaction is our priority. - Lisa
Uncleaned vehicle, animal hair, contact phone number not supported +1 *******414 when error light, lack of engine oil. Anyway
Helpful staff
Hi Lahm. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
My experience with Enterprise was excellent. Everyone was friendly and efficient from the time I rented the car to day drop off.
Thank you for your kind words, Patricia. We're glad to hear that our team's friendliness and efficiency made your experience excellent. We appreciate your feedback. - Lisa
Better than expected. Car was great performed great.
Thank you, Robert, for your positive feedback. We’re glad to hear that the car exceeded your expectations and performed well. - Lisa
Lee was wonderful to work with. He was very helpful and very knowledgeable about the vehicle and paprwork.They had what we were looking for last minute. Good job Lee we will be back! We give Lee 100/100💥💥
Thanks for the great feedback, Kim. We're thrilled to hear that Lee provided such excellent service and helped you find what you needed. We look forward to seeing you again. - Lisa
My online request for quick and easy and I received what I requested and on time. All the associates were very helpful in fact they went above and beyond the call of their duties.
Thank you for your kind words. We’re glad to hear that our team met your expectations and provided helpful service. Your satisfaction is important to us. - Lisa
Love dealing with this Enterprise location. They are always helpful!
Thank you for your kind words, Dawn. We're glad to hear that you always have a positive experience with our team. - Lisa
Friendly staff, awesome customer service, and easy check-in.
Thank you, Shanell. We're glad to hear you had a positive experience with our staff and check-in process. Your feedback means a lot to us. - Lisa
First off I would like to thank the rental associate that assisted me with the whole rental process. She was polite. Informative and very skilled. She walked me through the entire process letting me know what all was covered and she didn't hassle me into any coverage I didn't want. The car was very clean fun to drive and extremely reliable. It drove like a high dollar luxury car with all the trinkets of one as well. I will definitely be renting again soon. Also I will recommend Enterprise to all my friends and family!
Thank you for your kind words, Eric. We're thrilled to hear that you had such a positive experience with our representative and enjoyed the car. We appreciate your recommendation and look forward to assisting you again soon. - Lisa
I recently visited Enterprise and had an incredible experience thanks to the professionalism and care of the team—especially the manager on-site. From the moment we walked in, we were greeted with kindness and urgency. We had a few issues with our reservation, but she went above and beyond to resolve everything quickly and efficiently.
Not only did she ensure we were taken care of, but she also made sure we left completely satisfied with our experience. It's rare to find someone so committed to delivering true customer satisfaction, and her leadership clearly sets the tone for the entire staff.
Highly recommend this Enterprise location—top-tier service from start to finish!
Thank you for your kind words. We're thrilled to hear about your positive experience and appreciate you recognizing our team's commitment to service. Your feedback motivates us to continue delivering top-notch care. - Lisa
Excellent and speedy service. They have the vehicle of your choice. They also ensure that you feel comfortable and safe driving.
Thank you, Nichol. We're glad to hear you had a positive experience with our service and felt comfortable in your vehicle choice. Your feedback is greatly appreciated. - Lisa
It was perfect for rental to drop off. I always have a great experience with Enterprise.
Thank you for your feedback, Betsy. We're glad to hear you always have a great experience with us. We look forward to seeing you again. - Lisa
Another great rental from Enterprise!
I'm a high volume business renter and appreciate the nearby location. I'm also very flexible as to vehicle so I appreciate the variety of vehicles this location has put me into. I also like availability of pickup and drop off weekend mornings to avoid busy times am Monday/pm Friday and allow for my schedule getting back after business hours on Friday nights. I'm a Platinum level frequent renter so I accumulate points during business use to apply towards my personal rentals. Very attentive customer service counter representatives at Scottsville Road Bowling Green KY location plus manager Ms. Henry runs a great branch here.
Thanks, I'll be back soon…
Thank you for your kind words about our Scottsville Rd location. We're glad to hear our variety of vehicles and flexible pick-up options suit your needs. Your loyalty means a lot to us, and we look forward to seeing you again soon. - Lisa
Great staff, quick pick-up and drop off. Super clean car.
Thank you, Lisa, for your kind words. We're glad to hear you had a positive experience with our staff and that the vehicle met your expectations. - Lisa
Customer experience was perfect. My choice of vehicle was readily available. It was clean and I believe a new vehicle to their rental fleet. I was able to get a ride to the car dealership as well. Very happy with the reservation process, choice of rental fleet and customer experience. The location I used was on Moana Dr, Reno NV.
Thank you, Connie, for your wonderful feedback. We're thrilled to hear you had such a positive experience with our rental process and fleet. Your satisfaction is our priority, and we hope to see you again. - Lisa
Excellent customer service.
Clean car. Very helpful with all question ask.
Thank you for your kind words, Luis. We're glad to hear you had a positive experience with our team and found everything to your satisfaction. - Lisa
Very efficient and knowledgeable and kind
Was upgraded at no charge because you didn't have the vehicle I reserved
Hi Richard, thank you for your kind words. We're glad you had a positive experience with our team and appreciate your understanding regarding the vehicle upgrade. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Fletch, thank you for sharing your experiences. We're glad to hear you've had good rentals, and we appreciate your feedback about telephone availability. Your insights help us enhance our service. - Lisa